Introduction
Greetings to all job seekers out there! Are you looking for a stable and rewarding job in the call center industry? Look no further than Teleperformance Jobs! Established in 1978, Teleperformance is the global leader in customer experience management. They help companies provide excellent customer service by providing high-quality call center services, technical support, and back-office services. Teleperformance has over 300,000 employees in 80 countries and over 265 centers across the globe. With this extensive network, they provide excellent service to more than 170 markets and in over 75 languages. Below, we’ll be diving deep into the world of Teleperformance Jobs and all the opportunities they offer for people looking to build a career in the call center industry.
History of Teleperformance
Teleperformance was founded in 1978 by Daniel Julien, who envisioned an outsourcing company that provides customer service through the phone. From its humble beginnings in France, Teleperformance has expanded globally and has become a leader in the call center industry. Through the years, they have acquired other call center companies, which has helped them expand their reach and their services. Teleperformance continuously innovates and adapts to changing customer needs, ensuring that they provide excellent customer service to their clients.
What are Teleperformance Jobs?
Teleperformance is a global call center outsourcing company that provides customer service, technical support, and back-office services to various industries such as telecommunications, healthcare, and retail, among others. Teleperformance Jobs are job opportunities within the company where employees can work in various positions such as customer service representatives, technical support specialists, quality analysts, team managers, trainers, and many more. Teleperformance Jobs are available globally, with centers located in various countries such as the US, UK, France, India, and the Philippines.
Why work for Teleperformance?
Working for Teleperformance has many benefits. For one, they provide excellent training and development programs to ensure that their employees are equipped with the necessary skills and tools to provide excellent customer service. Teleperformance also offers competitive salaries, comprehensive benefits, and a friendly work environment. They promote work-life balance and have a diverse and inclusive workplace. Teleperformance is also an eco-friendly company, and they promote sustainable practices in their centers.
What are the different Teleperformance Jobs available?
| Position | Description |
|---|---|
| Customer Service Representative | Answer customer inquiries and resolve issues through phone, chat, or email. |
| Technical Support Specialist | Provide technical assistance to customers through phone, chat, or email. |
| Quality Analyst | Monitor and evaluate customer service interactions to ensure quality standards are met. |
| Team Manager | Oversee a team of customer service representatives or technical support specialists. |
| Trainer | Provide training to new hires and existing employees on products, services, and procedures. |
| Recruiter | Source, screen, and interview potential job candidates. |
| Human Resources Generalist | Provide HR support to employees and supervisors on HR-related matters such as benefits, employee relations, and performance management. |
| Finance Analyst | Provide financial analysis and support to the business unit. |
| Workforce Analyst | Analyze call center metrics and develop workforce management strategies to improve productivity and efficiency. |
| Social Media Specialist | Manage and create content for social media platforms to promote Teleperformance and its clients. |
| IT Support Analyst | Provide technical support for Teleperformance’s IT infrastructure and applications. |
| Project Manager | Oversee and manage projects related to call center operations. |
| Interpreter | Provide interpretation services for non-English speaking customers. |
What are the qualifications needed to apply for Teleperformance Jobs?
Qualifications vary depending on the position applied for, but generally, Teleperformance requires applicants to have at least a high school diploma or equivalent educational attainment. Applicants must be proficient in English and have excellent communication skills. Technical positions such as technical support specialists require applicants to have knowledge of computer systems and applications. Teleperformance also values prior customer service experience, but it is not always required.
What is the application process for Teleperformance Jobs?
The application process for Teleperformance Jobs varies depending on the location and position applied for. Generally, applicants can apply online through the Teleperformance website or job portals such as Indeed or Glassdoor. Once the application is received, candidates will undergo a series of assessments such as screening interviews, skills assessments, and personality tests. Successful applicants will then be invited for an in-person or virtual interview. The entire process may take a few weeks to a month, depending on the volume of applicants and the position applied for.
What is it like to work at Teleperformance?
Working at Teleperformance is a unique experience. The company promotes a friendly and inclusive environment where employees can grow and thrive. They provide excellent training and development programs that equip employees with the necessary skills to provide excellent customer service. Teleperformance also values work-life balance and promotes a healthy lifestyle. The company also has various events and initiatives that promote team building and camaraderie among employees. Overall, working at Teleperformance is a fulfilling and enriching experience.
What opportunities for growth and advancement are available at Teleperformance?
Teleperformance offers various opportunities for growth and advancement for their employees. They have a career development program that identifies high-performing employees and provides them with training and development opportunities to help them grow within the company. Teleperformance also promotes from within the organization, providing employees the chance to advance their careers within the company. They also have a global presence, which means that employees can transfer to other locations globally if they desire to do so.
What are the benefits packages offered by Teleperformance?
Teleperformance offers competitive benefits packages to their employees. These packages may vary depending on the location and position applied for, but generally, they include medical and dental insurance, life insurance, retirement plans, paid time off, and other work-related benefits.
What are the possible work schedules for Teleperformance Jobs?
The work schedules for Teleperformance Jobs vary depending on the location and position applied for. Generally, they have different schedule options available such as full-time, part-time, or flexible schedules. Teleperformance also offers night shift schedules for those who prefer to work during non-traditional hours. They also provide work-from-home options for some positions, depending on the client and the job requirements.
What are the possible locations for Teleperformance Jobs?
Teleperformance has over 265 centers across the globe, with centers located in over 80 countries. The possible locations for Teleperformance Jobs vary depending on the position and client requirements. Some of the locations where Teleperformance has centers include the US, UK, France, India, and the Philippines, among others.
How much can an employee earn working for Teleperformance?
The earnings of an employee at Teleperformance vary depending on the location, position, and shift schedule. Generally, Teleperformance provides a competitive compensation package to their employees. In the US, the average salary for a customer service representative is around $12-$14 per hour, while technical support specialists earn around $14-$16 per hour. Managers and trainers earn a higher salary, with the average salary ranging from $50,000-$70,000 per year.
What are some tips for a successful application at Teleperformance?
For a successful application at Teleperformance, applicants must do their research on Teleperformance and the position they are applying for. They must tailor their resumes and cover letters to match the job requirements and highlight their relevant skills and experiences. Applicants must also prepare for the assessments and interviews, ensuring that they have a good internet connection and a quiet space for the interview. They must also dress appropriately and be punctual during the interview.
Conclusion
Teleperformance Jobs offer a stable and rewarding career in the call center industry. With over 300,000 employees worldwide, Teleperformance provides excellent customer service to their clients, ensuring that they meet their customer’s needs. Teleperformance offers various job opportunities across the globe, promoting diversity and inclusion in the workplace. They provide competitive benefits packages, excellent training and development programs, and opportunities for growth and advancement. Working for Teleperformance is a unique experience, and it is an excellent opportunity for people looking to build a career in the call center industry.
Take Action Now and Apply for Teleperformance Jobs!
If you’re interested in building a career in the call center industry, apply now for Teleperformance Jobs! Visit their website or job portals such as Indeed or Glassdoor and start your journey towards a fulfilling and rewarding career.
DISCLAIMER
This article is not sponsored nor affiliated with Teleperformance or any of its subsidiaries. The information provided in this article is based on publicly available sources and personal experiences. The views and opinions expressed in this article are solely those of the author and do not represent the views and opinions of Teleperformance or any of its subsidiaries.