The Ultimate Guide to Outsourcing Your Customer Service to Albania
Welcome, fellow business owners! Are you looking for a reliable and cost-effective solution to your customer service needs? Look no further than NE Shqiperi call center in Albania! With its skilled workforce, excellent infrastructure, and competitive pricing, NE Shqiperi is quickly emerging as a top choice for businesses worldwide. In this article, we will provide you with a comprehensive overview of NE Shqiperi call center, its services, benefits, and how to get started. So, let’s dive in!
What is NE Shqiperi call center?
NE Shqiperi call center is a leading provider of outsourced customer service solutions based in Albania. With a dedicated team of trained professionals, NE Shqiperi offers a range of customer support services, including inbound and outbound calls, email management, live chat, social media management, and more. The company’s state-of-the-art technology and infrastructure enable it to handle high call volumes efficiently, ensuring a seamless and satisfying customer experience.
The history of NE Shqiperi call center
NE Shqiperi call center was founded in 2010 as a joint venture between Albanian and German investors. Since then, the company has expanded its operations to serve clients across Europe, the USA, and Canada. The company’s success is attributed to its commitment to quality, innovation, and customer satisfaction.
Why outsource your customer service to NE Shqiperi?
Outsourcing your customer service to NE Shqiperi call center offers several advantages, including:
- Cost savings: With its lower labor costs and competitive pricing, NE Shqiperi can help you save up to 50% of your customer service expenses compared to in-house solutions.
- Scalability: NE Shqiperi provides flexible solutions that can be tailored to your business’s changing needs, ensuring that you only pay for the services you need.
- Expertise: NE Shqiperi’s team of professionals undergoes rigorous training to ensure that they have the necessary skills and knowledge to handle your customers’ needs effectively.
- Round-the-clock support: With NE Shqiperi’s 24/7 operations, you can provide your customers with timely support and assistance, no matter where they are located.
- Improved customer satisfaction: With NE Shqiperi’s focus on quality and seamless customer experience, you can improve your customers’ satisfaction and loyalty, leading to higher retention rates and increased revenue.
Services Offered by NE Shqiperi call center
NE Shqiperi call center offers a wide range of customer support services to meet your business needs, including:
| Service Type | Description |
|---|---|
| Inbound calls | Answering customer calls and inquiries, providing assistance, resolving issues, and recording feedback. |
| Outbound calls | Making calls to follow up on orders, collect feedback, conduct surveys, and promote new products/services. |
| Email management | Handling customer emails, responding promptly, and escalating issues to the appropriate department. |
| Live chat | Providing real-time assistance and support to customers through chat platforms. |
| Social media management | Handling customer inquiries and complaints through social media platforms, managing your brand’s reputation, and promoting your products/services. |
How to get started with NE Shqiperi call center?
Getting started with NE Shqiperi call center is easy and straightforward. Simply follow these steps:
- Contact NE Shqiperi: You can contact NE Shqiperi by phone, email, or through their website to request a quote.
- Discuss your needs: NE Shqiperi’s team will work with you to understand your business requirements and recommend the best solutions.
- Sign the contract: Once you agree on the terms, you’ll sign a contract with NE Shqiperi that outlines the scope of work, pricing, and service levels.
- Integration and training: NE Shqiperi will integrate with your existing systems and provide training to its team to ensure that they are familiar with your business processes and guidelines.
- Go live: Once everything is set up, you can start using NE Shqiperi’s services and enjoy the benefits of outsourced customer support.
FAQs
What are the pricing models offered by NE Shqiperi call center?
NE Shqiperi offers several pricing models, including per-minute, per-call, per-hour, and per-project. The pricing depends on the type and volume of services required, as well as the level of expertise needed.
What languages does NE Shqiperi call center support?
NE Shqiperi supports multiple languages, including English, German, French, Italian, Spanish, and Albanian. The company can also provide services in other languages upon request.
What is the average response time for NE Shqiperi’s customer support services?
NE Shqiperi’s average response time is 30 seconds for phone calls and chat, and 24 hours for emails. However, the response time may vary depending on the complexity of the inquiry and the service level agreed upon.
What is NE Shqiperi’s customer satisfaction rate?
NE Shqiperi’s customer satisfaction rate is over 95%, which is a testament to its commitment to quality and customer experience.
Is NE Shqiperi call center GDPR compliant?
Yes, NE Shqiperi is fully GDPR compliant and ensures the protection of personal data and privacy of its clients and their customers.
Does NE Shqiperi call center provide multichannel support?
Yes, NE Shqiperi provides multichannel support, which means that you can choose the channels that suit your business needs, including phone, email, chat, social media, and more.
Can I customize my service package with NE Shqiperi call center?
Yes, NE Shqiperi offers customized solutions that can be tailored to your specific business needs, from the type of services to the pricing and service levels.
What are the qualifications of NE Shqiperi’s agents?
NE Shqiperi’s agents undergo a rigorous training program that covers product knowledge, communication skills, customer service best practices, and industry-specific requirements. The company also hires agents based on their language proficiency, education, and experience.
What type of reporting and analytics does NE Shqiperi call center offer?
NE Shqiperi provides real-time reporting and analytics that give you visibility into the performance of your customer support operations, including call volume, response time, customer satisfaction, and more. The company also offers customized reports that can be tailored to your specific needs.
What is NE Shqiperi’s disaster recovery plan?
NE Shqiperi has a robust disaster recovery plan that includes backup systems, redundant infrastructure, and offsite data storage. The company also conducts regular tests and simulations to ensure that its operations can continue in case of any unforeseen events.
What is the minimum contract period for NE Shqiperi call center?
NE Shqiperi offers flexible contract periods, depending on your business needs. The minimum contract period is usually three months, but longer periods can be negotiated.
Does NE Shqiperi call center provide training for its agents on my products and services?
Yes, NE Shqiperi provides training for its agents on your products and services, ensuring that they have a good understanding of your business and can provide accurate and reliable support to your customers.
What is NE Shqiperi’s approach to quality assurance?
NE Shqiperi has a comprehensive quality assurance program that includes regular monitoring, feedback, coaching, and training for its agents. The company also conducts customer satisfaction surveys and provides detailed reports to its clients on the quality and performance of its services.
Conclusion
NE Shqiperi call center is a reliable and cost-effective solution for businesses looking to outsource their customer service operations. With its skilled workforce, excellent infrastructure, and flexible solutions, NE Shqiperi can help you improve customer satisfaction, reduce costs, and scale your operations efficiently. So, why wait? Contact NE Shqiperi today and take your customer service to the next level!
Disclaimer
The information provided in this article is for general informational purposes only and should not be construed as professional advice. We do not endorse any specific product or service mentioned in this article. Please consult with a qualified professional before making any decisions based on the information provided in this article.