Introduction
Greetings, fellow travelers! If you’re planning a trip to Indonesia, you might want to consider flying with Wings Air. This airline has a reputation for providing safe, reliable, and affordable flights throughout the archipelago. Plus, with its dedicated call center in Surabaya, you can easily book your tickets, make changes to your itinerary, or get assistance with any travel-related issues. In this article, we’ll take a closer look at Wings Air Surabaya call center, its services, and how it can enhance your travel experience.
Why Choose Wings Air?
First things first, let’s talk about what makes Wings Air a great choice for domestic travel in Indonesia. Founded in 2003, Wings Air is a subsidiary of Lion Air Group and operates flights to more than 80 destinations across the country. The airline uses modern ATR 72-600 aircraft, which are known for their efficiency, comfort, and low noise levels. Moreover, Wings Air has a strong commitment to safety, with regular maintenance checks and rigorous training for its pilots and crew members.
But perhaps the most appealing aspect of Wings Air is its affordability. As a budget airline, it offers some of the lowest fares in the market, making it accessible to a wide range of travelers. You can also save money by booking through its official website or call center, which often have exclusive promotions and discounts.
What is Wings Air Surabaya Call Center?
Now, let’s dive into the main topic of this article: Wings Air Surabaya call center. As the name suggests, this is a dedicated customer service center located in Surabaya, East Java, that serves as a one-stop-shop for all your Wings Air-related needs. Whether you’re a first-time flyer or a frequent traveler, you can contact the call center for assistance with:
| Services Offered by Wings Air Surabaya Call Center |
|---|
| Booking and purchasing flight tickets |
| Modifying or canceling existing bookings |
| Checking flight status and schedules |
| Requesting special services (e.g., wheelchair assistance, dietary restrictions, extra baggage) |
| Providing feedback or complaints about the airline’s services |
| Getting information about Wings Air’s policies and procedures |
| Asking any other questions or concerns you may have |
How to Contact Wings Air Surabaya Call Center?
If you need to reach out to Wings Air Surabaya call center, you have several options:
- Phone: You can call the call center at +62 31 2983 8800. This line is available 24/7, and the agents can assist you in English or Indonesian.
- Email: You can send an email to callcenter@wingsair.co.id. Make sure to provide your booking code or flight details for faster assistance.
- Live Chat: You can access the live chat feature on Wings Air’s official website. This option is available from 8 am to 10 pm local time.
What are the Benefits of Using Wings Air Surabaya Call Center?
Using Wings Air Surabaya call center can offer several advantages compared to booking through other channels or at the airport. Some of these benefits include:
- Quick and Convenient: You can book or modify your flight plans from the comfort of your home or office, without having to queue or wait in line.
- Personalized Assistance: The call center agents are trained to provide professional and friendly service, and can tailor their responses to your specific needs.
- More Options: The call center may have access to exclusive deals, discounts or seat availability that are not available online, giving you more choices or flexibility.
- Reduced Risk of Errors: By booking or confirming your plans over the phone or email, you can minimize the risk of mistyping or misunderstanding information, which can lead to costly mistakes or inconvenience.
Frequently Asked Questions (FAQs)
1. What is the baggage allowance for Wings Air?
Wings Air allows one piece of carry-on baggage with a maximum weight of 7 kilograms and one personal item (such as a handbag, laptop bag or camera) with a maximum weight of 3 kilograms. For checked baggage, the allowance varies depending on the route, fare class, and membership status. You can check the baggage policy and fees on Wings Air’s website or by contacting the call center.
2. Can I check-in online with Wings Air?
Yes, Wings Air offers online check-in through its website or mobile app. You can check-in between 24 hours and 4 hours before your scheduled departure time. If you have checked baggage, you still need to drop it off at the airport counter at least 90 minutes before departure.
3. How can I pay for Wings Air flight tickets?
Wings Air accepts various payment methods, including credit cards (Visa, Mastercard, JCB), e-wallets (OVO, GoPay, DANA), bank transfer, and over-the-counter payment (such as Indomaret or Alfamart). The available options may vary depending on your location and booking channel. Make sure to check the payment details before confirming your booking.
4. Can I get a refund for my Wings Air ticket?
Yes, Wings Air has a refund policy that allows eligible passengers to get a refund of their ticket fare (excluding taxes and fees) in case of various circumstances, such as flight cancellation, schedule change, or medical emergency. However, the amount and conditions of the refund may vary depending on the fare type and cancellation time. You can contact the call center or check the refund policy on Wings Air’s website for more information.
5. Does Wings Air offer any onboard services?
Yes, Wings Air provides some complimentary services onboard, such as snacks or drinks, depending on the route and flight duration. You can also purchase additional food and drinks or pre-order special meals. However, there is no in-flight entertainment or Wi-Fi available, so make sure to bring your own devices or reading materials if needed.
6. How can I check my Wings Air flight status?
You can check your flight status by visiting Wings Air’s website, clicking on the “Flight Status” tab, and entering your flight number or route details. You can also sign up for flight notifications through email or SMS. Alternatively, you can contact the call center for real-time updates.
7. Can I change my Wings Air booking online?
Yes, Wings Air allows passengers to make changes to their booking online, such as changing the travel date, route, or passenger details. However, this service is only available for bookings made through Wings Air’s website or mobile app, and not for bookings made through travel agents or other channels. You may also incur additional fees or fare differences depending on the change requested.
8. What countries does Wings Air fly to?
As of August 2021, Wings Air operates flights to 87 destinations in Indonesia, including major cities such as Jakarta, Surabaya, Medan, Makassar, and Bali. It does not currently offer international flights.
9. Can I request special assistance or services for my Wings Air flight?
Yes, Wings Air provides special assistance or services for passengers with disabilities, medical conditions, or other special needs. You can request these services through the call center or by filling out the special assistance form on the website. Make sure to provide accurate and detailed information about your requirements.
10. How much does it cost to book through Wings Air call center?
There is no additional cost or service fee for booking through Wings Air call center. You will only pay for the ticket fare and any optional services or fees (such as seat selection, travel insurance, or excess baggage). However, depending on your location and phone plan, you may incur standard phone charges or international calling fees.
11. What is the Wings Air membership program?
Wings Air has a loyalty program called “Wings Miles” that allows members to earn and redeem points for various benefits, such as free flights, priority check-in, and extra baggage allowance. You can join the program for free through the website or mobile app, and start earning points by flying with Wings Air or its partner airlines. The more you fly, the higher your membership tier and the more rewards you can enjoy.
12. How can I get in touch with Wings Air customer service?
You can contact Wings Air customer service through various channels, including the call center, email, live chat, social media (such as Facebook or Twitter), or at the airport counter. The available options and response time may vary depending on the nature of your inquiry or feedback.
13. What is the cancellation policy for Wings Air?
Wings Air has a cancellation policy that allows passengers to cancel their booking and get a refund, depending on the fare type and cancellation time. Generally, refunds are only available for Flexi or Business class fares, and need to be requested at least 6 hours before departure. However, non-refundable fares (such as Promo or Value) may not be eligible for a refund or only under certain circumstances (such as force majeure or medical reasons). You can check the detailed cancellation policy on Wings Air’s website or by contacting the call center.
Conclusion
There you have it, folks. We hope this article has shed some light on the benefits and services offered by Wings Air Surabaya call center, and how it can make your travel experience smoother and more enjoyable. Whether you’re planning a solo adventure, a family vacation, or a business trip, Wings Air can take you to your destination safely and affordably. So, don’t hesitate to reach out to the call center or visit the website to book your next flight. Bon voyage!
Disclaimer
This article is not affiliated with or endorsed by Wings Air or Lion Air Group. All information provided is based on publicly available sources and personal experience, and may be subject to change without notice. We do not guarantee the accuracy, completeness, or reliability of the content, and are not responsible for any actions taken based on the information provided. Please consult Wings Air’s official channels or customer service for the latest updates and policies.