Introduction
Welcome to the ultimate guide to UOB Card Call Center! If you’re a UOB cardholder, then you know how convenient and flexible UOB cards can be. However, even the most loyal customers sometimes experience issues with their credit cards. Whether you need to report a lost card, inquire about your statement, or report a fraudulent transaction, UOB has a dedicated call center that can help you with all of your card-related queries.
In this comprehensive guide, we’ll cover everything you need to know about UOB Card Call Center, including frequently asked questions, tips for contacting customer service, and more. So let’s dive in!
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UOB Card Call Center: What You Need to Know
1. What is the UOB Card Call Center?
The UOB Card Call Center is a dedicated customer service center that provides assistance to UOB credit cardholders. It is available 24 hours a day, 7 days a week, and offers a range of services, including card activation, lost card reporting, statement inquiries, and more.
2. How do I contact the UOB Card Call Center?
You can contact the UOB Card Call Center through several channels:
| Channel | Contact Number |
|---|---|
| Phone | 1800-222-2121 (Singapore) or +65-6222-2121 (Overseas) |
| contactus@uob.com.sg | |
| UOB Card Centre, Robinson Road P.O. Box 1688, Singapore 903338 |
When contacting the call center, be sure to have your credit card number and NRIC/FIN on hand for verification purposes.
3. What services does the UOB Card Call Center provide?
The UOB Card Call Center provides a range of services, including:
- Card activation and deactivation
- Lost card reporting and replacement
- Statement inquiries and bill payments
- Credit limit reviews and changes
- Fraudulent transaction reporting and investigation
- General account inquiries and assistance
4. How can I report a lost card?
If you have lost your UOB credit card, it’s important to report it as soon as possible to prevent unauthorized transactions from occurring. To report a lost card, you can:
- Contact the UOB Card Call Center immediately at 1800-222-2121 (Singapore) or +65-6222-2121 (Overseas)
- Log in to UOB Personal Internet Banking or the UOB Mobile app to report a lost or stolen card
- Visit any UOB branch to report a lost or stolen card in person
5. How can I dispute a transaction?
If you notice a fraudulent or unauthorized transaction on your UOB credit card statement, you can dispute it by:
- Contacting the UOB Card Call Center immediately at 1800-222-2121 (Singapore) or +65-6222-2121 (Overseas)
- Logging in to UOB Personal Internet Banking or the UOB Mobile app to report a disputed transaction
- Filling out a dispute form at any UOB branch
6. How can I track my credit card application status?
If you have applied for a UOB credit card, you can track your application status by:
- Logging in to UOB Personal Internet Banking or the UOB Mobile app
- Contacting the UOB Card Call Center at 1800-222-2121 (Singapore) or +65-6222-2121 (Overseas)
- Visiting any UOB branch to check your application status in person
7. How can I increase my credit limit?
If you need to increase your UOB credit limit, you can apply for a credit limit review by:
- Contacting the UOB Card Call Center at 1800-222-2121 (Singapore) or +65-6222-2121 (Overseas)
- Logging in to UOB Personal Internet Banking or the UOB Mobile app
- Visiting any UOB branch to apply in person
8. What are the fees and charges associated with UOB credit cards?
UOB credit cards come with various fees and charges, which may include:
- Annual fees
- Late payment fees
- Interest charges
- Cash advance fees
- Foreign currency transaction fees
- Balance transfer fees
- And more
For a full breakdown of UOB credit card fees and charges, visit the UOB website or contact the UOB Card Call Center.
9. How can I get a replacement card?
If you need to replace your UOB credit card for any reason, you can:
- Contact the UOB Card Call Center at 1800-222-2121 (Singapore) or +65-6222-2121 (Overseas)
- Log in to UOB Personal Internet Banking or the UOB Mobile app to request a replacement card
- Visit any UOB branch to request a replacement card in person
10. How can I redeem rewards points?
If you have accumulated UOB rewards points on your credit card, you can redeem them for a variety of rewards, including cashback, vouchers, air miles, and more. To redeem your rewards points, you can:
- Log in to UOB Personal Internet Banking or the UOB Mobile app to redeem your points online
- Visit any UOB branch to redeem your points in person
11. How can I apply for a UOB credit card?
If you’re interested in applying for a UOB credit card, you can:
- Visit the UOB website to view available cards and apply online
- Contact the UOB Card Call Center at 1800-222-2121 (Singapore) or +65-6222-2121 (Overseas) to apply over the phone
- Visit any UOB branch to apply in person
12. How long does it take to receive a UOB credit card?
The timeframe for receiving a UOB credit card may vary depending on the type of card and your application status. Generally, it takes 7-10 business days to receive a new credit card after approval.
13. How can I cancel my UOB credit card?
If you need to cancel your UOB credit card for any reason, you can:
- Contact the UOB Card Call Center at 1800-222-2121 (Singapore) or +65-6222-2121 (Overseas)
- Log in to UOB Personal Internet Banking or the UOB Mobile app to cancel your card online
- Visit any UOB branch to cancel your card in person
14. What should I do if I have a complaint?
If you have a complaint about your UOB credit card or the UOB Card Call Center, you can:
- Contact the UOB Card Call Center at 1800-222-2121 (Singapore) or +65-6222-2121 (Overseas) to file a complaint
- Visit any UOB branch to file a complaint in person
- Submit a feedback form on the UOB website
Conclusion
As a UOB credit cardholder, the UOB Card Call Center is your go-to resource for all of your card-related needs. Whether you need to report a lost card, dispute a transaction, or inquire about your statement, the call center is available 24/7 to assist you.
We hope that this guide has provided you with everything you need to know about UOB Card Call Center. If you have any further questions or concerns, don’t hesitate to reach out to the call center or visit a UOB branch near you.
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Disclaimer
This article is for informational purposes only and is not intended as legal or financial advice. The information contained in this article may be subject to change without notice. Before making any financial decisions, it is important to consult with a qualified professional.