📢 Attention Sidoarjo Residents! Know Your Rights and Get Your Water Problems Solved with Our PDAM Sidoarjo Call Center Guide 🚰
Welcome, fellow Sidoarjo residents! The availability of clean water is essential for daily activities such as bathing, cooking, and drinking. However, what should you do when you experience water problems such as low pressure, discolored water, or even no water at all? Fortunately, the PDAM Sidoarjo Call Center is here to help you. In this comprehensive guide, we will provide you with all the information about the PDAM Sidoarjo Call Center, how to file a complaint, and how to raise your voice for better water service. Let’s dive in!
What is PDAM Sidoarjo?
The PDAM Sidoarjo, also known as Perusahaan Daerah Air Minum Sidoarjo, is a state-owned company that provides clean water and sanitation services to the residents of Sidoarjo city and its surrounding areas. Established in 1995, the PDAM Sidoarjo is committed to providing reliable, clean, and affordable water services to its customers.
PDAM Sidoarjo Service Areas
| No. | Subdistrict | Village |
|---|---|---|
| 1 | Buduran | 32 |
| 2 | Candi | 13 |
| 3 | Gedangan | 20 |
| 4 | Jabon | 26 |
| 5 | Krembung | 24 |
| 6 | Porong | 9 |
| 7 | Sedati | 15 |
| 8 | Sidoarjo | 25 |
| 9 | Taman | 12 |
| 10 | Tanggulangin | 18 |
| 11 | Tulangan | 29 |
| 12 | Waru | 34 |
How to File a Complaint to PDAM Sidoarjo Call Center?
If you experience any water problems, you can file a complaint to the PDAM Sidoarjo Call Center. Here’s how:
1. Prepare Your Personal Information
Before calling the PDAM Sidoarjo Call Center, make sure you have your personal information ready, such as your name, phone number, and address. This information will help the customer service representative to identify your account and track the progress of your complaint.
2. Dial PDAM Sidoarjo Call Center
You can call the PDAM Sidoarjo Call Center at (031) 892-1234 or (031) 892-6799. Make sure you choose the correct language, either Indonesian or Javanese, to ensure effective communication.
3. State Your Complaint Clearly
Once you have connected to the customer service representative, state your complaint clearly and concisely. Make sure you provide as much detail as possible, such as the nature of the problem, the location, and the time of the occurrence. The customer service representative will provide you with a complaint report number, which you can use to track the progress of your complaint.
4. Follow Up Your Complaint Regularly
Make sure you follow up your complaint regularly by calling the PDAM Sidoarjo Call Center or checking the complaint status on their website. The PDAM Sidoarjo is committed to resolving complaints within three days or less, depending on the complexity of the problem.
Frequently Asked Questions about PDAM Sidoarjo Call Center
1. What Should I Do If I Don’t Have Water Supply?
If you don’t have water supply, you can file a complaint to the PDAM Sidoarjo Call Center, and they will send their technician to check the problem. In some cases, the problem may be due to a water maintenance schedule or pipe damage.
2. How Long Does It Take for PDAM Sidoarjo to Resolve My Complaint?
The PDAM Sidoarjo is committed to resolving complaints within three days or less, depending on the complexity of the problem. Make sure you follow up your complaint regularly to ensure timely resolution.
3. How Much Does It Cost to Connect to PDAM Sidoarjo Network?
The cost of connecting to the PDAM Sidoarjo network depends on various factors such as location, type of connection, and distance from the nearest water source. You can contact the PDAM Sidoarjo Call Center for further information.
4. Can I Pay My Bill Online?
Yes, you can pay your PDAM Sidoarjo bill online through their official website or e-wallet payment partners such as OVO, GoPay, and DANA.
5. What Should I Do If I Receive a High Water Bill?
If you receive a high water bill, you can file a complaint to the PDAM Sidoarjo Call Center and request a meter check. The PDAM Sidoarjo will send their technician to check the accuracy of your meter.
6. What is the Quality of PDAM Sidoarjo Water?
The PDAM Sidoarjo water quality meets the national standard of clean water. However, due to pipe damage or maintenance works, you may experience discolored water, low pressure, or even no water at all. If you experience these problems, file a complaint to the PDAM Sidoarjo Call Center immediately.
7. How Can I Raise My Voice for Better Water Service?
You can raise your voice for better water service by joining the PDAM Sidoarjo Customer Forum. The forum is a platform for customers to share their opinions, suggestions, and complaints directly to the PDAM Sidoarjo management. You can also follow their social media accounts to stay updated on their programs and activities.
Conclusion
Now that you know all about the PDAM Sidoarjo Call Center, don’t hesitate to file a complaint if you experience any water problems. The PDAM Sidoarjo is committed to providing reliable, clean, and affordable water services to its customers. Also, don’t forget to follow up your complaint regularly and raise your voice for better water service. Together, we can make Sidoarjo a better place to live!
Your water supply is crucial to your daily life, and the PDAM Sidoarjo Call Center is here to help you with any water-related problems you may have. File a complaint today and let’s make sure you have access to clean, safe, and reliable water!
Disclaimer
The information provided in this article is for educational and informational purposes only. We do not take any responsibility for any consequences arising from the use of this information. For accurate and up-to-date information, please refer to the official PDAM Sidoarjo website or contact their customer service representative.