The Ultimate Guide to Grapari Surabaya Call Center
Welcome to our comprehensive guide on Grapari Surabaya Call Center! In today’s fast-paced world, customers expect outstanding customer service from every company they interact with. Grapari Surabaya Call Center has emerged as a leader in this industry, providing exceptional customer service across Indonesia. In this article, we will take an in-depth look at Grapari Surabaya Call Center, covering all the essential aspects of the company, including its history, services, products, locations, customer support, and much more. So, without further ado, let’s get started and explore the marvels of Grapari Surabaya Call Center!
📌 Introduction
The Background of Grapari Surabaya Call Center
Grapari Surabaya Call Center is a subsidiary of PT Telekomunikasi Indonesia, Tbk (Telkom). Established in 1995, Grapari Surabaya Call Center is dedicated to providing customer services for Telkom’s products and services.
The Purpose of Grapari Surabaya Call Center
Grapari Surabaya Call Center’s primary objective is to provide exceptional customer service support to Telkom’s customers across Indonesia, including telephones, internet, cable TV, and other telecom products and services. The company ensures that its customers receive timely, accurate, and friendly customer service support, making their experience with Telkom memorable and satisfactory.
The Vision of Grapari Surabaya Call Center
Grapari Surabaya Call Center aims to become the leading call center service provider in Indonesia, dedicated to providing the highest standard of customer service, delivering excellence, and fostering innovation and creativity.
The Mission of Grapari Surabaya Call Center
Grapari Surabaya Call Center’s mission is to enable Telkom to achieve its business objectives through dedicated customer service support and developing an exceptional customer service culture.
The Core Values of Grapari Surabaya Call Center
Grapari Surabaya Call Center’s core values include professionalism, integrity, innovation, and teamwork.
The Impact of Grapari Surabaya Call Center on Society
Grapari Surabaya Call Center has a significant impact on society, as it provides job opportunities for Indonesians, promotes customer satisfaction, and contributes to the growth of the Indonesian economy.
The Importance of Grapari Surabaya Call Center in Today’s World
Grapari Surabaya Call Center has become a necessary component of Telkom’s customer service, ensuring that customers receive accurate and timely support. In today’s world, where customer satisfaction is essential for business growth, Grapari Surabaya Call Center’s services have become critical to Telkom’s success.
📌 Grapari Surabaya Call Center – A Detailed Explanation
Services Offered by Grapari Surabaya Call Center
Grapari Surabaya Call Center provides a wide range of services, including:
| Services | Description |
|---|---|
| Customer Service Support | Grapari Surabaya Call Center provides excellent customer service support, helping Telkom’s customers with their inquiries, complaints, and issues. |
| Technical Support | Grapari Surabaya Call Center assists Telkom’s customers with technical issues, including installation, configuration, and troubleshooting. |
| Sales Support | Grapari Surabaya Call Center provides sales support services, including up-selling and cross-selling Telkom’s products and services. |
| Account Management | Grapari Surabaya Call Center manages and updates Telkom’s customer accounts, including billing and payment-related queries. |
| Complaint Management | Grapari Surabaya Call Center handles Telkom’s customer complaints and ensures that they are resolved satisfactorily. |
Products Offered by Grapari Surabaya Call Center
Grapari Surabaya Call Center offers a wide range of products, including:
| Products | Description |
|---|---|
| Telephones | Grapari Surabaya Call Center provides telephony services for residential and business customers, including fixed-line and mobile services. |
| Internet | Grapari Surabaya Call Center offers internet services to residential and business customers, including broadband, fiber-optic, and wireless services. |
| Cable TV | Grapari Surabaya Call Center provides cable TV services, including high-quality programming and a variety of channels. |
| Cloud Services | Grapari Surabaya Call Center offers cloud services, including storage, computing, and backup services. |
| Digital Services | Grapari Surabaya Call Center offers digital services, including Telkom’s WAP portal, music streaming, gaming, and other innovative services. |
Locations of Grapari Surabaya Call Center
Grapari Surabaya Call Center operates in several locations across Indonesia, including:
| Location | Address |
|---|---|
| Surabaya | JL. Kebon Rojo No. 1A, Surabaya, Jawa Timur 60189 |
| Bandung | JL. Tamansari No. 33 Bandung, Jawa Barat 40132 |
| Yogyakarta | JL. Jend. Sudirman No. 99A, Yogyakarta, DI Yogyakarta 55221 |
| Jakarta | JL. Kebon Sirih No. 32-34, Jakarta Pusat, DKI Jakarta 10340 |
| Bali | JL. Teuku Umar No. 212, Denpasar, Bali 80114 |
Customer Support for Grapari Surabaya Call Center
Grapari Surabaya Call Center provides exceptional customer support, ensuring that customers receive timely and accurate assistance. The company’s customer support services include:
- 24/7 support services across all locations.
- Multi-language support, including English and Indonesian.
- Knowledgeable and courteous customer service representatives.
- Easy access to customer support, including phone, email, and chat.
Training and Development for Grapari Surabaya Call Center Representatives
Grapari Surabaya Call Center’s representatives undergo rigorous training and development programs to provide exceptional customer service. The training programs include:
- Product and service training.
- Communication skills training.
- Soft skills training.
- Technical skills training.
- Leadership development programs.
The Technology Used by Grapari Surabaya Call Center
Grapari Surabaya Call Center uses cutting-edge technology to provide outstanding customer service, including:
- Advanced call center software.
- CRM software.
- IVR technology.
- Automated call distribution.
- Cloud-based infrastructure.
The Benefits of Using Grapari Surabaya Call Center
There are many benefits to using Grapari Surabaya Call Center, including:
- Exceptional customer service.
- 24/7 support across all locations.
- Multi-language support.
- Knowledgeable and courteous customer service representatives.
- Quick and efficient resolution of customer issues.
- Easy access to customer support.
- State-of-the-art technology.
The Future of Grapari Surabaya Call Center
Grapari Surabaya Call Center is committed to providing excellent customer service support to Telkom’s customers across Indonesia in the future. The company aims to continue delivering innovation, creativity, and exceptional customer service by investing in new technology, training its employees, and developing new products and services.
📌 Frequently Asked Questions (FAQs)
What is Grapari Surabaya Call Center?
Grapari Surabaya Call Center is a subsidiary of Telkom that provides customer service support for Telkom’s products and services across Indonesia.
What services does Grapari Surabaya Call Center offer?
Grapari Surabaya Call Center offers customer service support, technical support, sales support, account management, and complaint management services.
What products does Grapari Surabaya Call Center offer?
Grapari Surabaya Call Center offers telephony, internet, cable TV, cloud services, and digital services.
Where is Grapari Surabaya Call Center located?
Grapari Surabaya Call Center operates in several locations across Indonesia, including Surabaya, Bandung, Yogyakarta, Jakarta, and Bali.
What are the benefits of using Grapari Surabaya Call Center?
The benefits of using Grapari Surabaya Call Center include exceptional customer service, 24/7 support, multi-language support, knowledgeable representatives, quick resolution of issues, easy access to support, and state-of-the-art technology.
What kind of training do Grapari Surabaya Call Center representatives undergo?
Grapari Surabaya Call Center representatives undergo product and service training, communication skills training, soft skills training, technical skills training, and leadership development programs.
What technology does Grapari Surabaya Call Center use?
Grapari Surabaya Call Center uses advanced call center software, CRM software, IVR technology, automated call distribution, and cloud-based infrastructure.
Does Grapari Surabaya Call Center provide 24/7 support?
Yes, Grapari Surabaya Call Center provides 24/7 support across all locations.
Does Grapari Surabaya Call Center offer multi-language support?
Yes, Grapari Surabaya Call Center offers multi-language support, including English and Indonesian.
What are the core values of Grapari Surabaya Call Center?
The core values of Grapari Surabaya Call Center include professionalism, integrity, innovation, and teamwork.
What is Grapari Surabaya Call Center’s mission?
Grapari Surabaya Call Center’s mission is to enable Telkom to achieve its business objectives through dedicated customer service support and developing an exceptional customer service culture.
What is Grapari Surabaya Call Center’s vision?
Grapari Surabaya Call Center’s vision is to become the leading call center service provider in Indonesia, dedicated to providing the highest standard of customer service, delivering excellence, and fostering innovation and creativity.
What is the impact of Grapari Surabaya Call Center on society?
Grapari Surabaya Call Center provides job opportunities for Indonesians, promotes customer satisfaction, and contributes to the growth of the Indonesian economy.
How can I reach Grapari Surabaya Call Center?
You can reach Grapari Surabaya Call Center through phone, email, or chat.
📌 Conclusion
In conclusion, Grapari Surabaya Call Center is a leader in providing exceptional customer service support to Telkom’s customers across Indonesia. The company offers a wide range of services and products, operates in several locations, and provides 24/7 support. Grapari Surabaya Call Center’s representatives undergo rigorous training and development programs, ensuring that customers receive courteous and knowledgeable support. The company uses cutting-edge technology to provide state-of-the-art customer service. By investing in new technology, training its employees, and developing new products and services, Grapari Surabaya Call Center aims to continue delivering innovation, creativity, and exceptional customer service in the future.
💡 Take Action Today!
We encourage you to experience Grapari Surabaya Call Center’s exceptional customer service by contacting them today. Whether you need support with your telephony, internet, cable TV, cloud, or digital services, Grapari Surabaya Call Center’s knowledgeable and courteous representatives are ready to assist you. Contact them today and experience the best customer service support in Indonesia!
📌 Closing Statement with Disclaimer
Thank you for reading our guide on Grapari Surabaya Call Center. We hope that you found the information helpful and informative. Although we have endeavored to provide accurate and up-to-date information, please note that the information provided in this guide is for general informational purposes only and should not be relied upon as legal or professional advice. We make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability with respect to the information contained in this guide for any purpose. Any reliance you place on such information is therefore strictly at your own risk.