Are you planning a trip to Jogja soon? You might want to consider traveling with Batik Air Jogja. As a subsidiary of Lion Air, Batik Air Jogja embodies the same security, quality, and comfort standards as its parent company. But what sets Batik Air Jogja apart is its exceptional customer service. With a reliable call center that operates 24/7, you can easily book your flights, ask about your itinerary, and even request assistance during your travels. Read on to know more about Batik Air Jogja and why it should be your airline of choice:
Introduction
Who is Batik Air Jogja?
Founded in 2013, Batik Air Jogja is a full-service airline that operates both domestic and international flights. Based in Adi Sucipto International Airport in Yogyakarta, Indonesia, this airline offers a range of travel classes to cater to different budgets and preferences. Whether you’re flying for business or leisure, Batik Air Jogja promises a safe, convenient, and comfortable experience.
What is a call center?
A call center is a centralized department that handles inbound and outbound communications for a company. In the case of Batik Air Jogja, its call center is responsible for answering customer inquiries, processing bookings, and addressing concerns related to flights and travel services. With a team of trained professionals and a sophisticated telecommunications system, the call center ensures that customers receive prompt and efficient assistance whenever they need it.
Why is a call center important for airlines?
In the aviation industry, time is money–literally. Customers expect airlines to provide accurate and timely information about their flights, baggage, and other travel details. Without a reliable call center, airlines risk losing customers due to missed bookings, delayed or canceled flights, and other mishaps that can occur during travels. A call center serves as a lifeline for airlines, allowing them to communicate with their customers in real-time and address their concerns promptly. It helps airlines uphold their reputation for quality service and keep their customers satisfied and loyal.
What are the benefits of using Batik Air Jogja call center?
Using Batik Air Jogja call center has numerous benefits, such as:
| Benefits | Explanation |
|---|---|
| 24/7 availability | The call center operates 24 hours a day, 7 days a week, to cater to customers’ needs anytime. |
| Multiple languages | The call center supports multiple languages, including Indonesian, English, and Mandarin, to accommodate different customers’ needs. |
| Efficient booking process | Customers can easily book their flights via phone, website, or mobile app, with payment options that suit their preferences. |
| Real-time updates | The call center provides real-time updates on flight status, delays, and cancellations, so customers can adjust their schedules accordingly. |
| Assistance during travels | The call center offers assistance to customers who encounter issues during their travels, such as lost baggage, flight re-routing, or medical emergencies. |
Who can use Batik Air Jogja call center?
Any customer who has a booking with Batik Air Jogja can use its call center services. This includes customers who book their flights via phone, website, or mobile app, as well as those who purchase their tickets via travel agents or third-party booking platforms. The call center is also open to customers who seek general information about Batik Air Jogja, such as its flight schedules, baggage allowances, frequent flyer program, and other travel-related services.
How can I contact Batik Air Jogja call center?
You can contact Batik Air Jogja call center via:
- Phone: Call +62 21 2927 2222 (within Indonesia) or +62 804 1 888 888 (international) to speak to a customer service representative.
- Website: Go to www.batikair.com to access the online booking and support system.
- Mobile app: Download the Batik Air mobile app from App Store or Google Play to manage your bookings and get real-time flight updates.
- Social media: Follow Batik Air Jogja on Facebook, Twitter, and Instagram to get the latest news and promotions.
What are the payment options for Batik Air Jogja call center?
Batik Air Jogja call center supports various payment options, such as:
- Credit card: You can pay using your Visa, Mastercard, JCB, or American Express credit card.
- ATM transfer: You can make a transfer from your ATM account to Batik Air Jogja’s bank account.
- Internet banking: You can use your internet banking facility to transfer funds to Batik Air Jogja’s bank account.
About Batik Air Jogja
What are the route networks of Batik Air Jogja?
Batik Air Jogja operates flights to several domestic and international destinations, including:
| Domestic | International |
|---|---|
| Jakarta | Kuala Lumpur, Singapore |
| Surabaya | |
| Denpasar | |
| Banda Aceh | |
| Bandung |
Note: The route networks are subject to change without prior notice. Please check Batik Air Jogja’s website or contact its call center for the latest updates.
What travel classes does Batik Air Jogja offer?
Batik Air Jogja offers three travel classes that cater to different needs and budgets:
- Economy Class: This class provides comfortable seats with ample legroom, complimentary snacks, and beverages, and in-flight entertainment.
- Premium Economy Class: This class offers extra legroom, priority check-in and boarding, free meals and drinks, and a wider seat pitch.
- Business Class: This class features fully flat beds, personal TVs, premium meals and beverages, exclusive lounges, and complimentary baggage allowances.
What are the check-in options for Batik Air Jogja?
Batik Air Jogja provides several check-in options for its customers:
- Online check-in: You can check in online from 24 hours to 4 hours before your flight departure time.
- Mobile check-in: You can check in via Batik Air mobile app from 24 hours to 4 hours before your flight departure time.
- Counter check-in: You can check in at the airport counter from 2 hours to 45 minutes before your flight departure time. Please note that the check-in counters close 45 minutes before the scheduled departure time.
What is Batik Frequent Flyer?
Batik Frequent Flyer is Batik Air Jogja’s loyalty program that rewards its frequent flyers with exclusive benefits and privileges. As a Batik Frequent Flyer member, you can earn points every time you travel with Batik Air Jogja or its partner airlines, such as Lion Air, Wings Air, and Malindo Air. You can redeem your points for free flights, upgrades, extra baggage allowances, and other travel-related services. The program has four tiers: Blue, Silver, Gold, and Platinum, each with its own set of benefits and requirements.
How can I apply for Batik Frequent Flyer?
You can apply for Batik Frequent Flyer by filling out an online application form on Batik Air Jogja’s website or at the airport counter. You will receive a membership card and an account number that you can use to earn and redeem points. To advance to a higher tier, you need to accumulate a certain amount of qualifying points or flights within a 12-month period.
What are Batik Air Jogja’s baggage allowances?
Batik Air Jogja’s baggage allowances vary depending on your travel class and destination. As a general rule, each passenger is allowed to bring one carry-on bag and one personal item, such as a purse or laptop bag. The maximum weight of the carry-on bag should not exceed 7 kg, and its size should not exceed 56 cm x 36 cm x 23 cm. The checked baggage allowances are as follows:
| Travel class | Domestic | International |
|---|---|---|
| Economy Class | 20 kg | 30 kg |
| Premium Economy Class | 25 kg | 40 kg |
| Business Class | 30 kg | 40 kg |
FAQs
How do I request special assistance?
If you require special assistance due to a disability, medical condition, or any other reason, you can request it during your booking or contact Batik Air Jogja call center. The airline will do its best to accommodate your needs and ensure a smooth and comfortable travel experience for you.
Can I cancel or change my booking?
Yes, you can cancel or change your booking, subject to the terms and conditions of your ticket. You can do it online via Batik Air Jogja’s website or mobile app, or contact its call center for assistance. Please note that cancellation or change fees may apply, depending on the fare class and timing of your request.
What items are prohibited on Batik Air Jogja flights?
Batik Air Jogja prohibits passengers from bringing items that pose a safety or security risk or are prohibited by law or regulation. These items include but are not limited to explosives, firearms, sharp objects, flammable substances, and illegal drugs. For a complete list of prohibited items, please refer to Batik Air Jogja’s website or contact its call center.
What are the rules for traveling with pets?
Passengers can bring their pets on Batik Air Jogja flights, subject to the airline’s policy and the destination’s regulations. The pets must be properly crated or leashed and have the necessary health certificates and vaccinations. Passengers should contact Batik Air Jogja call center to arrange for their pet’s travel and ensure that they comply with all the required rules and procedures.
What if I miss my flight?
If you miss your flight, you can contact Batik Air Jogja call center to reschedule your travel or request a refund, subject to the terms and conditions of your ticket. Please note that fees and restrictions may apply, depending on the fare class and timing of your request.
What happens if my flight is delayed or canceled?
If your flight is delayed or canceled, Batik Air Jogja will notify you via email, SMS, or phone. The airline will provide you with alternative travel options, such as rebooking on another flight, refunding your ticket, or offering compensation, subject to the circumstances of the delay or cancellation.
How can I get a receipt for my booking?
You can get a receipt for your booking by contacting Batik Air Jogja call center or accessing your booking details on its website or mobile app. The receipt will contain your payment details, itinerary, and other relevant information.
How can I claim my missing baggage?
If your baggage is missing or delayed, you should report it to Batik Air Jogja’s baggage services desk or call center as soon as possible. The airline will assist you in locating your baggage and delivering it to you once found. If your baggage is lost or damaged, you can file a claim with Batik Air Jogja’s baggage services department and receive compensation, subject to the airline’s policy and the nature of the claim.
What should I do in case of a medical emergency during my flight?
If you experience a medical emergency during your flight, you should inform the cabin crew immediately. The crew will provide you with first aid and notify the pilot and ground support, if necessary. The airline will also arrange for medical assistance upon arrival and ensure that you receive proper treatment.
What if I want to give feedback or file a complaint?
If you want to give feedback or file a complaint about Batik Air Jogja’s services, you can contact its call center or customer service department via phone, email, or social media. The airline values its customers’ opinions and strives to address their concerns promptly and effectively.
How can I earn and redeem points with Batik Frequent Flyer?
You can earn Batik Frequent Flyer points by flying with Batik Air Jogja or its partner airlines, using its travel-related services, or participating in its partner programs. To redeem your points, you can log in to your account on Batik Air Jogja’s website or mobile app and select the reward of your choice. The redemption options may vary depending on your tier level and the availability of the reward.
What are the benefits of being a Batik Frequent Flyer member?
Batik Frequent Flyer members enjoy a range of benefits, such as:
- Priority check-in, boarding, and baggage handling
- Lounge access and free meals and drinks
- Extra baggage allowances and seat upgrades
- Discounts and special offers for travel-related services
- Exclusive customer service and support
How can I check my Batik Frequent Flyer points balance?
You can check your Batik Frequent Flyer points balance by logging in to your account on Batik Air Jogja’s website or mobile app. The points balance will reflect your recent activities and transactions with the program.
How can I advance to a higher Batik Frequent Flyer tier?
You can advance to a higher Batik Frequent Flyer tier by accumulating a certain amount of qualifying points or flights within a 12-month period. The requirements for each tier are as follows:
| Tier | Qualifying points | Qualifying flights |
|---|---|---|
| Blue | 0 | 0 |
| Silver | 25,000 | 20 |
| Gold | 50,000 | 40 |
| Platinum | 100,000 | 80 |
Conclusion
Batik Air Jogja call center is an essential component of the airline’s commitment to providing superior customer service. With its 24/7 availability, multi-lingual support, and efficient booking and assistance process, the call center ensures that customers can travel with ease and peace of mind. Whether you’re a frequent flyer or a first-time traveler, using Batik Air Jogja call center can make all the difference in your travel experience. So book your next flight with Batik Air Jogja and see for yourself why it’s the airline of choice for hassle-free travels