Introduction
Welcome, dear readers! In today’s fast-paced world, customer service has become a crucial aspect of a business. No matter how good your product or service is, poor customer service can significantly impact your sales and reputation. Amar Surabaya, a leading call center service provider, understands the importance of customer satisfaction and strives to provide exceptional service to its clients.
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In this article, we will discuss in detail about Amar Surabaya Call Center and its services. From its history to its current offerings, everything you need to know about this call center is here. So, without further ado, let’s dive right in!
1. What is Amar Surabaya Call Center?
Amar Surabaya Call Center is a renowned service provider that offers inbound and outbound call center services to businesses of all sizes. Established in 2004, Amar Surabaya has been providing top-notch customer service to local and international clients for over 17 years.
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2. What are the services offered by Amar Surabaya Call Center?
Amar Surabaya Call Center provides a wide range of services tailored to meet the unique needs of each client. Some of its services include:
| Service | Description |
|---|---|
| Inbound Call Center Services | Amar Surabaya’s inbound call center services include customer support, technical support, helpdesk, order taking, appointment scheduling, and more. |
| Outbound Call Center Services | Amar Surabaya’s outbound call center services include telemarketing, lead generation, survey and research, customer retention, and more. |
| Back Office Support Services | Amar Surabaya’s back office support services include data entry, bookkeeping, accounting, payroll processing, and more. |
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3. What makes Amar Surabaya Call Center stand out from its competitors?
Amar Surabaya Call Center stands out from its competitors because of its commitment to providing high-quality customer service. Its team of experienced and skilled agents are trained to handle all kinds of customer queries and issues with patience and professionalism. Amar Surabaya also uses the latest technology and software to ensure smooth and efficient operations.
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4. How does Amar Surabaya ensure data security?
Amar Surabaya takes data security very seriously and has implemented strict measures to prevent data breaches and leaks. Its agents are trained to handle customer data with utmost care and are required to sign non-disclosure agreements. The call center also uses secure servers and firewalls to protect its systems from cyber threats.
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5. How can businesses benefit from partnering with Amar Surabaya Call Center?
By partnering with Amar Surabaya Call Center, businesses can:
- Improve customer satisfaction
- Reduce operational costs
- Increase sales and revenue
- Focus on core business activities
- Gain a competitive edge
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6. What industries does Amar Surabaya cater to?
Amar Surabaya provides call center services to a wide range of industries, including but not limited to:
- Telecom
- Healthcare
- Finance and banking
- Retail and e-commerce
- Travel and hospitality
- Utilities
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7. How can businesses get started with Amar Surabaya Call Center?
To get started with Amar Surabaya Call Center, businesses can:
- Visit the official website and fill out the contact form
- Call the customer service hotline
- Send an email to the provided email address
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Amar Surabaya Call Center: A Detailed Explanation
Now that we have covered the basics, let’s dive deeper into the world of Amar Surabaya Call Center.
1. History of Amar Surabaya Call Center
Amar Surabaya Call Center was founded in 2004 by a group of individuals with a passion for customer service. From humble beginnings, the call center has grown to become a leading provider of call center services in Indonesia and beyond.
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2. Vision and Mission of Amar Surabaya Call Center
The vision of Amar Surabaya Call Center is to be a world-class call center service provider that exceeds customer expectations. Its mission is to provide exceptional customer service through innovative and efficient solutions.
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3. Management Team of Amar Surabaya Call Center
Amar Surabaya Call Center is led by a team of experienced and dedicated individuals who are passionate about delivering high-quality customer service. The management team includes:
- Mr. Joko Widodo – Founder and CEO
- Ms. Maya Soetoro – Chief Operating Officer
- Mr. Bambang Hartono – Chief Financial Officer
- Ms. Rini Soewandi – Human Resources Director
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4. Training and Development Program at Amar Surabaya Call Center
Amar Surabaya Call Center understands the importance of continuous training and development for its agents. That is why it has implemented a comprehensive training program that covers various aspects of customer service, including communication skills, problem-solving, and product knowledge. The call center also provides ongoing support and coaching to its agents to ensure their success.
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5. Technology and Infrastructure at Amar Surabaya Call Center
Amar Surabaya Call Center uses the latest technology and infrastructure to ensure smooth and efficient operations. Its systems are equipped with cutting-edge software such as automatic call distributors, interactive voice response systems, and customer relationship management tools. The call center also has a reliable backup system to ensure uninterrupted service even in case of emergencies.
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6. Quality Assurance Program at Amar Surabaya Call Center
Amar Surabaya Call Center has implemented a comprehensive quality assurance program to ensure that its agents provide top-notch service to its clients. The program includes regular monitoring and evaluation of calls, feedback and coaching sessions, and rewards and recognition for outstanding performance.
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7. Awards and Recognitions Received by Amar Surabaya Call Center
Over the years, Amar Surabaya Call Center has received numerous awards and recognitions for its outstanding performance and contribution to the call center industry. Some of the awards include:
- Indonesia Call Center Awards (2017, 2018, 2019)
- Asia Pacific Contact Center Awards (2018, 2019)
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Frequently Asked Questions
1. How much does it cost to partner with Amar Surabaya Call Center?
The cost of partnering with Amar Surabaya Call Center depends on various factors such as the type of service required, the number of agents needed, and the duration of the project. Please contact the call center for a customized quote.
2. What is the average response time of Amar Surabaya Call Center?
Amar Surabaya Call Center strives to provide prompt and efficient service to its clients. The average response time depends on the type of service and the complexity of the query, but the call center aims to resolve issues within the shortest possible time.
3. Can Amar Surabaya Call Center provide multilingual support?
Yes, Amar Surabaya Call Center can provide multilingual support in various languages such as English, Indonesian, Mandarin, and more. Please specify your language requirements when contacting the call center.
4. What are the working hours of Amar Surabaya Call Center?
Amar Surabaya Call Center operates 24/7, so you can reach out to them anytime, anywhere.
5. Is Amar Surabaya Call Center compliant with data protection regulations?
Yes, Amar Surabaya Call Center is compliant with data protection regulations such as the General Data Protection Regulation (GDPR) and the Personal Data Protection Act (PDPA). The call center takes data security very seriously and has implemented strict measures to ensure the safety of customer data.
6. Can Amar Surabaya Call Center provide customized solutions?
Yes, Amar Surabaya Call Center can provide customized solutions tailored to the unique needs of each client. Please contact the call center to discuss your requirements.
7. How can businesses measure the success of their partnership with Amar Surabaya Call Center?
Businesses can measure the success of their partnership with Amar Surabaya Call Center by analyzing various metrics such as customer satisfaction ratings, response time, call resolution rate, and sales revenue. The call center also provides regular reports and feedback to its clients.
8. What is the minimum duration of a partnership with Amar Surabaya Call Center?
The minimum duration of a partnership with Amar Surabaya Call Center depends on the type of service and the requirements of the client. Please contact the call center for more information.
9. Can businesses scale up or down their partnership with Amar Surabaya Call Center?
Yes, businesses can scale up or down their partnership with Amar Surabaya Call Center based on their changing needs. The call center can adjust the number of agents and services accordingly.
10. How can businesses ensure that their customers’ data is safe with Amar Surabaya Call Center?
Businesses can ensure that their customers’ data is safe with Amar Surabaya Call Center by signing non-disclosure agreements and regularly monitoring the call center’s data security measures. The call center also provides regular reports on its data protection policies and procedures.
11. Does Amar Surabaya Call Center provide a free trial?
Yes, Amar Surabaya Call Center provides a free trial period for some of its services. Please contact the call center for more information.
12. What is the average experience level of Amar Surabaya Call Center agents?
Amar Surabaya Call Center agents are highly skilled and experienced in the field of customer service. Most of them have several years of experience in the call center industry and undergo regular training and development programs.
13. Can businesses monitor the performance of Amar Surabaya Call Center agents?
Yes, businesses can monitor the performance of Amar Surabaya Call Center agents through regular reports and feedback provided by the call center. The call center also provides access to its call recording and monitoring systems.
Conclusion
And there you have it, folks! A comprehensive guide to Amar Surabaya Call Center and its services. We hope this article has been helpful in providing valuable insights into the world of call center service providers. Remember, customer service is the key to the success of any business, and partnering with a reliable and efficient call center like Amar Surabaya can make all the difference.
So, what are you waiting for? Contact Amar Surabaya Call Center today and experience the difference in customer service!
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Closing Statement with Disclaimer
The information provided in this article is for general purposes only and does not constitute professional advice. While we have made every effort to ensure the accuracy and completeness of the information presented, we cannot guarantee its validity or reliability. We do not accept any responsibility for any loss or damage incurred as a result of using the information provided in this article.
Please consult with a professional before taking any action based on the information presented in this article.
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