Introduction
Greetings, dear readers! In this day and age, the importance of water supply cannot be overstated. As such, Aetra Jakarta Timur has been providing clean and safe water to households and businesses in the eastern part of Jakarta. In this article, we will be diving deeper into Aetra Jakarta Timur’s call center, which serves as a crucial point of contact for customers. Whether you’re a resident or a business owner, understanding the functions and services of Aetra Jakarta Timur’s call center will undoubtedly come in handy.
What is Aetra Jakarta Timur?
Aetra Jakarta Timur is a subsidiary of PT Aetra Air Jakarta. It provides water supply services to the eastern part of Jakarta, specifically the districts of Matraman, Pulo Gadung, Jatinegara, and Kramat Jati, serving a total population of over 1.3 million people.
What is a Call Center?
A call center is a centralized department within a company that is responsible for handling customer inquiries, complaints, and other interactions via phone, email, or chat. In the case of Aetra Jakarta Timur, their call center serves as the primary point of contact for customers who have issues or concerns regarding their water supply.
Functions of Aetra Jakarta Timur Call Center
The Aetra Jakarta Timur call center is responsible for several functions, including:
| Function | Description |
|---|---|
| Handling customer inquiries and complaints | The call center is equipped to handle a wide range of customer inquiries, including billing inquiries, water quality concerns, service disruptions, and more. |
| Scheduling of water meter readings | Customers may call the call center to schedule a water meter reading, which is required for billing purposes. |
| Reporting of water leaks and other issues | If a customer notices a water leak or any other issues related to their water supply, they can call the Aetra Jakarta Timur call center to report it. |
| Customer education and awareness | The call center also serves as an educational resource for customers, providing information on water conservation, water quality, and other related topics. |
FAQs about Aetra Jakarta Timur Call Center
1. What is the phone number for Aetra Jakarta Timur call center?
The phone number for Aetra Jakarta Timur’s call center is 0800-100-1414.
2. What are the call center’s operating hours?
The call center operates from Monday to Friday from 7 AM to 8 PM and on Saturdays from 7 AM to 3 PM.
3. Can I report a water leak or other issues after call center operating hours?
Yes, you may report any water-related issues to Aetra Jakarta Timur’s 24-hour emergency hotline at (021) 808-98777.
4. Can I pay my water bill through the call center?
No, bill payments are not processed by the call center. However, customers may inquire about their bills and payment options by calling the call center.
5. How long will it take for my issue to be resolved?
The time it takes to resolve an issue will depend on the nature and complexity of the problem. However, Aetra Jakarta Timur aims to resolve customer issues as soon as possible.
6. What should I do if I experience a water service disruption?
You may call the Aetra Jakarta Timur call center to report the issue. Alternatively, you may also check the company’s social media accounts for updates on any ongoing service disruptions.
7. Can I request for a new connection to the water supply?
Yes, customers may request for a new connection by calling the Aetra Jakarta Timur call center. The process may require the submission of certain documents and the payment of fees.
8. How can I check my water bill balance?
Customers may check their water bill balance by calling the Aetra Jakarta Timur call center.
9. What should I do if my water bill seems too high?
If you feel that your water bill is higher than usual, you may call the Aetra Jakarta Timur call center to inquire about the billing details.
10. Is it possible to dispute a water bill?
Yes, customers may dispute their water bills by calling the Aetra Jakarta Timur call center and providing the necessary details.
11. Can I request for a water meter replacement?
Yes, customers may request for a water meter replacement by calling the Aetra Jakarta Timur call center. The process may require the payment of fees.
12. What should I do if I receive poor water quality?
If you notice that the water quality is poor, you may call the Aetra Jakarta Timur call center to report the issue.
13. How can I get more information about Aetra Jakarta Timur?
You may visit Aetra Jakarta Timur’s website at www.aetra.co.id or follow their social media accounts for updates and information.
Conclusion
In conclusion, Aetra Jakarta Timur’s call center serves an essential role in ensuring that customers receive safe and reliable water supply. By providing various functions such as handling customer inquiries and complaints, scheduling water meter readings, reporting water leaks and other issues, and providing customer education, Aetra Jakarta Timur’s call center helps to ensure that customers’ needs are met. If you ever experience any issues with your water supply or have any inquiries, do not hesitate to contact the Aetra Jakarta Timur call center at 0800-100-1414.
Closing Statement with Disclaimer
This article is meant to provide information about Aetra Jakarta Timur’s call center and its functions. However, please note that the information presented in this article may be subject to change without prior notice. Additionally, the opinions expressed in this article are solely those of the author and do not necessarily reflect the views of Aetra Jakarta Timur or any of its affiliates. Readers are advised to consult official sources or contact Aetra Jakarta Timur directly for the most accurate and up-to-date information.