Introduction
Welcome to the ultimate guide on Avianca call center! In this article, we will provide you with all the information you need to know about Avianca call center, including how to contact them, what services they offer, and much more. Whether you’re a frequent flyer with Avianca or someone who is planning to travel with them soon, this guide is for you.
At Avianca, they believe that telephone communication plays a vital role in providing customer care services. That’s why they have dedicated call centers to assist their customers with their inquiries, booking, reservations, and more. With the increasing availability of different customer communication channels, such as social media and live chat, the call center remains a crucial tool for customer service.
Avianca is the flag carrier airline of Colombia and the second oldest airline in the world, established in 1919. The airline has a fleet of over 150 aircraft and serves more than 100 destinations worldwide. They’re known for their exceptional customer service and innovative approach to the aviation industry.
In this guide, we’ll cover everything from the history of Avianca to how to contact their call center and make reservations. We’ll also answer some frequently asked questions about Avianca’s call center services to give you a better understanding of what they offer.
History of Avianca
Avianca was established on December 5, 1919, under the name SCADTA. It was initially founded to transport mail between Colombia and the United States. In 1940, the airline changed its name to Avianca, and in the following years, it expanded its route network to include destinations in Central and South America.
Over the years, Avianca has received several awards for its outstanding services, including being named the Best Airline in South America by Skytrax in 2018. They continue to provide exceptional customer service, and their call center is an essential part of that.
How to Contact Avianca Call Center
Avianca has several call centers across different countries to accommodate their global customers. You can contact their call center by calling their toll-free numbers or their local numbers. The following table shows the toll-free numbers for some of the major countries:
| Country | Toll-Free Number |
|---|---|
| United States | 1-800-284-2622 |
| Colombia | 01-8000-95-3434 |
| Mexico | 01-800-284-2622 |
| Brazil | 0800-891-8668 |
| Canada | 1-800-722-8222 |
Avianca’s call center is available 24/7 to assist their customers. You can contact them for inquiries about flights, reservations, cancellations, baggage, and more.
Services Offered by Avianca Call Center
Avianca’s call center offers a range of services to their customers. Some of the services include:
• Flight reservations
• Flight changes and cancellations
• Baggage tracking and inquiries
• Special assistance requests
• Mileage program inquiries
• Refunds
• Customer feedback and complaints
If you’re traveling with Avianca and need any assistance, their call center is always available to help.
FAQs about Avianca Call Center
Here are some frequently asked questions about Avianca’s call center:
1. Can I make a reservation over the phone?
Yes, you can make a reservation by calling Avianca’s call center. They’ll guide you through the process and help you make your booking.
2. How do I cancel a reservation?
You can cancel your reservation by calling Avianca’s call center. They’ll assist you with the cancellation process and any refunds that may be applicable.
3. Can I change my flight over the phone?
Yes, you can change your flight by calling Avianca’s call center. They’ll help you with the flight change process and any additional fees that may be applicable.
4. How do I track my baggage?
You can track your baggage by calling Avianca’s call center. They’ll provide you with the necessary information and updates on your baggage status.
5. Can I request special assistance over the phone?
Yes, you can request special assistance by calling Avianca’s call center. They’ll provide you with the necessary information and arrangements for your special assistance needs.
6. How do I get in touch with Avianca’s customer service?
You can contact Avianca’s customer service by calling their call center, sending an email or a message on social media platforms.
7. What languages are available for customer service?
Avianca’s call center offers customer service in several languages, including English, Spanish, Portuguese, French, German, and Italian.
8. Can I book group travel through the call center?
Yes, you can book group travel by calling Avianca’s call center. They’ll assist you with the group travel booking process and any applicable discounts.
9. How do I get a refund for my ticket?
You can request a refund by calling Avianca’s call center or visiting one of their ticket offices. They’ll provide you with the necessary information and instructions on the refund process.
10. How do I submit feedback or a complaint?
You can submit feedback or a complaint by calling Avianca’s call center, sending an email or message on social media platforms, or filling out a form on their website.
11. How do I contact Avianca’s baggage department?
You can contact Avianca’s baggage department by calling their call center or visiting their baggage service office at the airport.
12. Can I get travel insurance through Avianca’s call center?
Yes, you can get travel insurance by calling Avianca’s call center. They’ll provide you with the necessary information and options for travel insurance.
13. Can I upgrade my flight over the phone?
Yes, you can upgrade your flight by calling Avianca’s call center. They’ll assist you with the flight upgrade process and any additional fees that may be applicable.
Conclusion
Avianca’s call center is an essential tool for providing exceptional customer service to their customers. Whether you’re a frequent flyer or someone planning to travel with Avianca soon, their call center is always available to assist you with your inquiries, bookings, cancellations, and more.
We hope that this guide has provided you with all the information you need to know about Avianca’s call center. If you have any further inquiries or require assistance, do not hesitate to contact their call center.
Thank you for reading, and we wish you a pleasant experience with Avianca.
Closing Statement with Disclaimer
This article is for informational purposes only. The information provided is subject to change without notice, and we cannot guarantee the accuracy of the information provided. Avianca’s policies and procedures may vary depending on the country and region; therefore, we recommend that you contact their call center for the most up-to-date and accurate information.
We are not affiliated with Avianca or any of its subsidiaries. This article is not sponsored by Avianca, and any opinions expressed are solely those of the author.
By reading this article, you acknowledge and agree that we shall not be liable for any losses or damages resulting from your reliance on the information contained herein.