The Ultimate Guide to Traveloka Makassar Call Center
Welcome to the ultimate guide to Traveloka Makassar call center! In this comprehensive guide, we’re going to walk you through everything you need to know about the call center and how it can help you plan your trip. As a leading travel booking platform in Southeast Asia, Traveloka has been providing top-notch customer service to their customers for years. With its call center in Makassar, Indonesia, Traveloka has made it easier for customers to ask questions and get the support they need. So, whether you’re planning a trip or have already booked one, this guide is for you!
What is the Traveloka Makassar Call Center?
The Traveloka Makassar call center is a customer support center established by Traveloka in Makassar, Indonesia. It serves as the primary point of contact for customers with questions or concerns regarding their bookings, including flights, hotels, and activities. The call center operates 24/7 to provide customer support in English and Bahasa Indonesia.
The Benefits of Using the Traveloka Makassar Call Center
Using the Traveloka Makassar call center has several benefits, including:
| Benefits | Explanation |
|---|---|
| Round-the-clock Support | The call center operates 24/7, so customers can get support regardless of their time zone. |
| Personalized Assistance | Call center agents offer personalized assistance to customers, ensuring they get the most out of their bookings. |
| Prompt Resolution | The call center aims to resolve issues promptly, so customers can get back to enjoying their travels. |
How to Get in Touch with the Traveloka Makassar Call Center
There are several ways to get in touch with the Traveloka Makassar call center:
Calling the Call Center
You can reach the call center by dialing +62 812-1806-8787 for international calls or 0804-1500111 for local calls.
Live Chatting with the Call Center
You can also chat with the call center through the Traveloka app or website. Simply log in to your account, click on the “Help Center” button, and start chatting with an agent.
Sending an Email
If you prefer to send an email, you can reach the call center at cs@traveloka.com.
Submitting a Request Form
Alternatively, you can fill out a request form on the Traveloka website by clicking on the “Contact Us” button and selecting “Submit a Request.”
Frequently Asked Questions (FAQs)
1. What is Traveloka?
Traveloka is a technology company based in Indonesia that provides online travel booking services for flights, hotels, and activities.
2. Is the call center available 24/7?
Yes, the Traveloka Makassar call center operates 24/7 to provide customer support.
3. What languages does the call center support?
The call center supports English and Bahasa Indonesia.
4. How long does it take for the call center to respond to an email?
The call center aims to respond to emails within 24 hours.
5. Can I change my booking through the call center?
Yes, you can change your booking, subject to Traveloka’s terms and conditions.
6. Can I cancel my booking through the call center?
Yes, you can cancel your booking, subject to Traveloka’s terms and conditions.
7. How can I find my booking ID?
You can find your booking ID in the confirmation email or through your Traveloka account.
8. Can the call center help me book a flight or hotel?
Yes, the call center can help you book a flight or hotel.
9. Can I pay through the call center?
No, you cannot make payments through the call center. Payment must be made through the Traveloka website or app.
10. Can I book activities through the call center?
Yes, you can book activities through the call center.
11. How can I provide feedback about my call center experience?
You can provide feedback by filling out a survey after your call or chat session.
12. Can I request a refund through the call center?
Yes, you can request a refund, subject to Traveloka’s terms and conditions.
13. What if I have an emergency while traveling?
If you have an emergency while traveling, you should contact the local emergency services first. If you need further assistance, you can contact the Traveloka Makassar call center.
Conclusion
The Traveloka Makassar call center is an invaluable tool for anyone planning a trip or who has already booked one. Whether you have questions about your bookings or need assistance with an issue, the call center is available 24/7 to provide support in English and Bahasa Indonesia. By using the call center, you can enjoy personalized assistance, prompt resolution, and round-the-clock support. So, next time you need help with your travel bookings, don’t hesitate to reach out to the Traveloka Makassar call center!
Disclaimer
This guide is not affiliated with Traveloka in any way. The information provided is accurate to the best of our knowledge, but we cannot be held responsible for any changes in policies or procedures made by Traveloka. Please contact Traveloka directly for the most up-to-date information.