Introduction
Greetings to all the readers! In today’s world, where e-commerce is booming, the need for efficient shipping services is more critical than ever. Shipping companies play a vital role in ensuring timely delivery of goods to customers. Tiki Jakarta is one such company that has been providing shipping services for over three decades. Tiki Jakarta has established itself as a reliable and efficient shipping service provider in Indonesia. In this journal article, we will discuss Tiki Jakarta Call Center, which is a crucial aspect of Tiki Jakarta’s customer support system.
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In this highly competitive world, customer satisfaction is the key to success. Tiki Jakarta Call Center is committed to providing the best customer service experience to all its customers. The call center is equipped with highly trained professionals who are always ready to assist customers with their queries and concerns. In the following sections, we will discuss the history of Tiki Jakarta, the services offered by Tiki Jakarta Call Center, and how to contact them for assistance.
The History of Tiki Jakarta
Tiki Jakarta was established in 1989 by PT Citra Van Titipan Kilat. Initially, the company provided delivery services for documents and small parcels. However, over the years, Tiki Jakarta expanded its services to include large shipments as well. With a presence in over 500 locations in Indonesia, Tiki Jakarta has become one of the largest courier services providers in the country.
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Services Offered by Tiki Jakarta Call Center
Tiki Jakarta Call Center offers a range of services to its customers. Some of the key services offered by the call center include:
| Services | Description |
|---|---|
| Delivery Tracking | Customers can track their shipments in real-time by entering the airway bill number on the Tiki Jakarta website or by contacting the call center. |
| Complaints and Feedback | Customers can register their complaints and provide feedback on the services offered by Tiki Jakarta. The call center personnel will assist in resolving the issues raised by customers. |
| Service Information | Customers can obtain information about Tiki Jakarta’s services and pricing by contacting the call center. The call center personnel will provide all the necessary details to customers. |
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How to Contact Tiki Jakarta Call Center
Customers can contact Tiki Jakarta Call Center by phone or email. The call center is operational from Monday to Saturday from 8:00 AM to 7:00 PM. The email address to contact the call center is callcenter@tiki.id. The customer care executives are trained to provide prompt and efficient assistance to customers.
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FAQs
1. What is Tiki Jakarta?
Tiki Jakarta is a courier and logistics service provider in Indonesia.
2. What services are offered by Tiki Jakarta Call Center?
Tiki Jakarta Call Center offers services like delivery tracking, complaints and feedback, and service information.
3. How can I contact Tiki Jakarta Call Center?
You can contact Tiki Jakarta Call Center by phone or email. The email address is callcenter@tiki.id, and the phone number is +62-21-390-2210.
4. What are the operating hours of Tiki Jakarta Call Center?
Tiki Jakarta Call Center is operational from Monday to Saturday from 8:00 AM to 7:00 PM.
5. Can I track my shipment on the Tiki Jakarta website?
Yes, customers can track their shipments in real-time by entering the airway bill number on the Tiki Jakarta website.
6. Are the Tiki Jakarta Call Center personnel trained?
Yes, the customer care executives are trained to provide prompt and efficient assistance to customers.
7. Is Tiki Jakarta Call Center available on Sundays?
No, Tiki Jakarta Call Center is not operational on Sundays.
8. How long does it take for Tiki Jakarta to deliver a shipment?
The delivery time depends on the destination and the type of shipment. Customers can contact Tiki Jakarta Call Center for more information on delivery times.
9. Does Tiki Jakarta provide international shipping services?
Yes, Tiki Jakarta provides international shipping services to select countries.
10. Can I make changes to my shipment after it has been dispatched?
It depends on the status of the shipment. Customers can contact Tiki Jakarta Call Center for assistance in making changes to their shipment.
11. Does Tiki Jakarta provide insurance for shipments?
Yes, Tiki Jakarta provides optional insurance for shipments. Customers can inquire about insurance services by contacting the call center.
12. What forms of payment are accepted by Tiki Jakarta?
Tiki Jakarta accepts various forms of payment, including credit and debit cards, bank transfers, and cash on delivery.
13. How can I inquire about Tiki Jakarta’s pricing?
Customers can inquire about Tiki Jakarta’s pricing by contacting Tiki Jakarta Call Center. The customer care executives will provide all the necessary details to customers.
Conclusion
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In conclusion, Tiki Jakarta Call Center plays a vital role in ensuring customer satisfaction. The call center personnel are equipped with the necessary training and skills to provide prompt and efficient assistance to customers. Tiki Jakarta has established itself as a reliable and efficient shipping service provider in Indonesia. With a presence in over 500 locations in the country, Tiki Jakarta has become a household name. We encourage all the readers to try out Tiki Jakarta’s services and experience the best of shipping services in Indonesia.
Closing Statement with Disclaimer
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The information provided in this journal article is for informational purposes only. We have made every effort to ensure that the information provided is accurate and up-to-date. However, we do not guarantee the accuracy or completeness of the information provided. We encourage readers to verify the information provided by contacting Tiki Jakarta Call Center or visiting the Tiki Jakarta website. We do not assume any liability for any losses or damages incurred as a result of using the information provided in this article.