Introduction
Welcome to our comprehensive guide on Gocar Bandung call center, where we provide you with all the essential information you need to know about this on-demand transportation platform. Are you in need of a ride to your office, business meetings, or city tour? Gocar Bandung is here to assist you with safe and reliable transportation services.
With Gocar Bandung, you can now enjoy a hassle-free ride without waiting for long hours at the stand. Our round-the-clock call center is always available to cater to your transportation needs.
In this article, we will discuss everything you need to know about Gocar Bandung call center, including its services, rates, FAQs, and much more.
What is Gocar Bandung?
Gocar Bandung is an Indonesian ride-hailing platform that provides on-demand transportation services to customers in the city of Bandung. The platform is part of the Gocar network that operates in several Indonesian cities, including Jakarta, Yogyakarta, Bali, and Bandung.
With its user-friendly interface and excellent customer service, Gocar Bandung has become a popular choice for people who are looking for affordable and reliable transportation in the city. The company operates a fleet of well-maintained cars driven by professional and experienced drivers who provide safe and comfortable rides to their customers.
How to Contact Gocar Bandung Call Center?
Gocar Bandung call center is always available to assist you with your transportation needs. You can contact their customer support team via phone, email, or social media. Here are the details:
| Contact Method | Details |
|---|---|
| Phone | +62 812-8111-1116 |
| support@gocar.co.id | |
| Social Media | Facebook: @GoCar.ID Twitter: @GoCarID Instagram: @gocarindonesia |
Services Offered by Gocar Bandung
Gocar Bandung offers a range of transportation services to cater to the diverse needs of its customers. Here are some of the services offered by Gocar Bandung:
1. GoRide
GoRide is a motorcycle taxi service that provides affordable transportation for short distances. This service is ideal for people who want to avoid traffic congestion and reach their destination quickly. All GoRide drivers are trained to provide safe and comfortable rides to their customers.
2. GoCar
GoCar is a car rental service that allows customers to rent a car and drive it themselves. This service is ideal for people who want to explore the city on their own without relying on public transportation or a driver. Gocar Bandung offers a range of cars to choose from, including economy, compact, and premium cars.
3. GoSend
GoSend is a courier service that allows customers to send documents, packages, and other items to any location within the city. This service is ideal for people who want to send their items quickly and securely.
4. GoFood
GoFood is a food delivery service that allows customers to order food from their favorite restaurants and have it delivered to their doorstep. This service is ideal for people who want to enjoy their favorite meals without leaving their homes or offices.
5. GoShop
GoShop is an online shopping service that allows customers to order groceries, household items, and other products from their favorite stores and have them delivered to their doorstep. This service is ideal for people who want to avoid crowded supermarkets and save time on shopping.
Gocar Bandung Call Center Rates
Gocar Bandung call center rates are affordable and competitive compared to other transportation services in the city. The rates vary depending on the type of service you choose and the distance you travel. Here are the standard rates for Gocar Bandung services:
1. GoRide
The minimum fare for GoRide is IDR 6,000 for the first two kilometers, and IDR 2,500 for each additional kilometer.
2. GoCar
The minimum fare for GoCar is IDR 20,000 for the first three kilometers, and IDR 3,000 for each additional kilometer. The hourly rate for GoCar is IDR 60,000 for the first hour, and IDR 10,000 for each additional hour.
3. GoSend
The minimum fare for GoSend is IDR 20,000 for the first two kilometers, and IDR 3,000 for each additional kilometer. The maximum weight for GoSend items is five kilograms.
4. GoFood
The delivery fee for GoFood is IDR 9,000 per order.
5. GoShop
The delivery fee for GoShop is IDR 15,000 per order.
FAQs
1. How do I book a ride with Gocar Bandung?
To book a ride with Gocar Bandung, simply download the Gocar app from the Google Play Store or the App Store, and register an account. You can then choose the type of service you need, enter your pickup and drop-off locations, and confirm your booking.
2. How do I pay for my Gocar Bandung ride?
You can pay for your Gocar Bandung ride using cash, credit card, or Gopay, which is a digital wallet service offered by Gocar.
3. Can I cancel my Gocar Bandung booking?
Yes, you can cancel your Gocar Bandung booking at any time before your ride starts. However, if you cancel your booking after your driver has already arrived at your pickup location, you will be charged a cancellation fee.
4. Is Gocar Bandung safe?
Yes, Gocar Bandung is safe. All Gocar Bandung drivers undergo a rigorous screening process before they are approved to join the platform. They also follow strict safety guidelines and regulations to ensure the safety and comfort of their passengers.
5. Can I book a GoRide for more than one person?
No, GoRide is a solo ride service, which means that only one passenger can ride on the motorcycle at a time. If you need to book a ride for more than one person, you can choose the GoCar service instead.
6. Can I track my Gocar Bandung ride?
Yes, you can track your Gocar Bandung ride in real-time using the Gocar app. The app will show you the location of your driver and the estimated time of arrival.
7. Is there a Gocar Bandung loyalty program?
Yes, Gocar Bandung offers a loyalty program called GoClub, which rewards customers with points for every ride they take. These points can be redeemed for discounts, free rides, and other rewards.
8. How can I contact Gocar Bandung customer support?
You can contact Gocar Bandung customer support via phone, email, or social media. The details are provided in the table above.
9. How long does it take for a Gocar Bandung driver to arrive at my location?
The average waiting time for a Gocar Bandung driver is around 5-10 minutes, depending on the type of service you have booked and the traffic conditions in your area.
10. Do I need to wear a helmet while riding on a GoRide?
Yes, it is mandatory to wear a helmet while riding on a GoRide. The helmet will be provided by the driver.
11. Can I rate my Gocar Bandung driver?
Yes, you can rate your Gocar Bandung driver after your ride is completed. The driver’s rating will be based on factors such as punctuality, professionalism, and customer service.
12. Is Gocar Bandung available 24/7?
Yes, Gocar Bandung is available 24/7, and you can book a ride at any time of the day or night.
13. How many passengers can a GoCar accommodate?
GoCar can accommodate up to four passengers, depending on the type of car you choose.
Conclusion
Gocar Bandung call center offers a range of affordable and reliable transportation services to customers in the city of Bandung. Whether you need a ride to your office, business meetings, or city tour, Gocar Bandung is here to assist you with safe and comfortable transportation.
In this article, we discussed everything you need to know about Gocar Bandung call center, including its services, rates, FAQs, and much more. We hope this article has provided you with valuable information that will help you make an informed decision when choosing a transportation service in Bandung.
So go ahead, book your ride with Gocar Bandung today, and experience the convenience and comfort of on-demand transportation.
Disclaimer
The information provided in this article is accurate at the time of writing. However, Gocar Bandung reserves the right to change its services, rates, and policies at any time without prior notice. Therefore, we recommend that you visit the Gocar Bandung website or contact their customer support team for the latest information.