The Ultimate Guide to First Media Tangerang Call Center
Welcome to our guide on First Media Tangerang Call Center. Are you tired of being put on hold for hours or being transferred from one customer service representative to another? Do you want to know more about First Media Tangerang Call Center? Then, you have come to the right place. This article will provide you with everything you need to know about First Media Tangerang Call Center. So, let’s dive in! 🏊♀️
Introduction
First Media Tangerang Call Center is a customer service facility operated by PT. First Media Tbk in Tangerang, Indonesia. The call center is designed to provide assistance to customers who are experiencing technical difficulties, billing issues, or have any other inquiries or concerns. With this call center, First Media Tangerang aims to provide a high-quality customer service experience for its customers.
Are you curious about the services offered by First Media Tangerang Call Center? Keep reading to find out more! 🔍
About PT. First Media Tbk
PT. First Media Tbk is a company that provides cable television, broadband internet, and multimedia services in Indonesia. The company was founded in 1994 and started its operation in 1997. First Media Tangerang is a subsidiary of PT. First Media Tbk, and it operates in Tangerang, a city located in Banten Province, Indonesia.
Services Offered by First Media Tangerang Call Center
First Media Tangerang Call Center offers a wide range of services to its customers. These services include:
| Types of Services Offered | Description |
|---|---|
| Technical Assistance | Assistance provided for technical issues such as internet connectivity, cable TV issues, and other technical problems. |
| Billing Inquiries | Inquiries related to billing cycles, payments, and other finance-related issues. |
| Product Information | Assistance provided to customers who want to know more about First Media’s products and services. |
| General Inquiries | Assistance provided for general inquiries or concerns related to First Media Tangerang’s services. |
Availability of First Media Tangerang Call Center
First Media Tangerang Call Center operates from Monday to Sunday, from 8:00 AM to 10:00 PM (GMT+7). Customers can reach out to the call center through various channels, including:
- Phone: +62 21 2936 1100
- Email: cs.tang@firstmedia.com
- Social Media: Facebook – First Media Tangerang
Why Choose First Media Tangerang Call Center?
Here are some reasons why you should choose First Media Tangerang Call Center:
- 24/7 availability: First Media Tangerang Call Center operates from Monday to Sunday, from 8:00 AM to 10:00 PM (GMT+7) to ensure that customers receive assistance anytime they need it.
- Well-trained personnel: The customer service representatives are highly trained and equipped with the knowledge and skills required to handle any issue or concern customers may have.
- Quick and efficient service: The call center ensures that issues are resolved quickly and efficiently to ensure customer satisfaction.
FAQs
1. How long does it take to speak to a customer service representative?
It usually takes less than 10 minutes to speak to a customer service representative.
2. Can I reach out to First Media Tangerang Call Center outside its operating hours?
No. First Media Tangerang Call Center operates from Monday to Sunday, from 8:00 AM to 10:00 PM (GMT+7).
3. What documents do I need to provide when making billing inquiries?
You may be required to provide your invoice number or any other relevant information to help the representative understand your concern better.
4. How do I know that my issue has been resolved?
The representative handling your issue will inform you that the issue has been resolved. You can also confirm by checking if the problem has been rectified.
5. Can I make a complaint if I am not satisfied with the service provided?
Yes. You can make a complaint by reaching out to the call center through the available channels.
6. How long does it take to resolve technical issues?
The resolution time for technical issues can vary depending on the complexity of the issue. However, the call center aims to resolve all technical issues as quickly as possible.
7. How do I know if my issue is technical or billing related?
You can inform the representative of your concerns, and they will assist you in identifying if the issue is technical or billing related.
8. Do I need to pay for assistance from First Media Tangerang Call Center?
No. Assistance provided by First Media Tangerang Call Center is free of charge.
9. Can I schedule a technician visit through First Media Tangerang Call Center?
Yes. You can schedule a technician visit through the call center.
10. How long does it take to schedule a technician visit?
The waiting time for a technician visit can vary depending on the workload of the technicians. However, the call center aims to schedule visits as soon as possible.
11. Is First Media Tangerang Call Center available in multiple languages?
No. First Media Tangerang Call Center is currently only available in Indonesian and English.
12. Can I make product inquiries through First Media Tangerang Call Center?
Yes. You can make product inquiries through the call center.
13. Can I provide feedback about the service provided by the call center?
Yes. You can provide feedback by reaching out to the call center through the available channels.
Conclusion
In conclusion, First Media Tangerang Call Center is a valuable resource for First Media Tangerang’s customers. With well-trained personnel, quick and efficient service, and 24/7 availability, customers can expect a top-notch customer service experience. So, if you have any issues, inquiries, or concerns about First Media Tangerang’s services, don’t hesitate to reach out to the call center. 📞
Closing Statement with Disclaimer
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