Introduction
Welcome to our comprehensive guide to Tol Surabaya Call Center! In this article, we will dive into everything you need to know about the toll road system in Surabaya, Indonesia, and the role of the call center in providing customer support services. From its history, operations, toll rates, and benefits, down to frequently asked questions, we’ve got you covered. Whether you’re a frequent user or a first-timer, this guide aims to provide you with the necessary information to make your toll road experience hassle-free and enjoyable.
What is Tol Surabaya Call Center?
Tol Surabaya Call Center is a service provided by PT Jasa Marga (Persero) Tbk, which operates and manages toll roads in Indonesia. The call center serves as a customer support center for toll road users, providing assistance and information related to toll roads in Surabaya.
The service is available 24 hours a day, seven days a week, and can be accessed via telephone or email. Tol Surabaya Call Center employs trained professionals who can handle inquiries, complaints, suggestions, and feedback regarding toll roads in Surabaya.
The History of Tol Surabaya Call Center
The establishment of Tol Surabaya Call Center is part of PT Jasa Marga’s efforts to improve customer satisfaction by providing efficient customer support services. The call center was launched on November 10, 2008, and has since then been providing assistance and support to toll road users in Surabaya.
With its commitment to providing excellent customer service, Tol Surabaya Call Center has received various awards and recognitions, including the Customer Loyalty Award in 2013, 2015, and 2017.
How Does Tol Surabaya Call Center Work?
Tol Surabaya Call Center can be reached through its hotline number 14080, which is accessible from any operator and toll-free. Alternatively, customers can also send their inquiries via email to callcenter.surabaya@jasamarga.co.id.
Upon receiving a call or email, the customer service representatives at Tol Surabaya Call Center will address the inquiry and provide the necessary information or assistance. They can help with various concerns, such as the location of toll gates, toll rates, payment methods, traffic updates, and other toll road-related inquiries.
Advantages of Using Tol Surabaya Call Center
Here are some of the advantages of using Tol Surabaya Call Center:
| Advantages | Description |
|---|---|
| 24/7 Availability | Tol Surabaya Call Center is available 24/7, ensuring that customers can get the assistance they need anytime. |
| Efficient Customer Support | With trained professionals, Tol Surabaya Call Center can provide efficient and accurate responses to inquiries and concerns, leading to customer satisfaction. |
| Quick Response Time | Tol Surabaya Call Center has swift response times, reducing waiting times for toll road users seeking assistance. |
| Variety of Communication Channels | Customers can reach Tol Surabaya Call Center through various channels, including telephone and email, providing convenience for customers who prefer a particular mode of communication. |
Tol Rates in Surabaya
Tol rates in Surabaya are determined based on various factors, including vehicle type, travel distance, and time of day. The toll rates are regulated by the Ministry of Public Works and Public Housing and are subject to change periodically.
To calculate the toll fee, customers can use the toll rate calculator available on PT Jasa Marga’s website or contact Tol Surabaya Call Center for assistance.
Frequently Asked Questions
How do I pay toll fees in Surabaya?
There are several payment methods available, including cash, electronic money, and credit cards. Customers can pay using their E-toll cards, BNI TapCash cards, Mandiri e-money, or other electronic payment tools.
What types of vehicles are allowed to use the tol roads in Surabaya?
Cars, motorcycles, and buses are allowed to use the tol roads in Surabaya. However, certain restrictions may apply depending on the vehicle’s size and weight.
Where can I find a toll gate?
There are several toll gates in Surabaya, and their locations can be found on PT Jasa Marga’s website or by contacting Tol Surabaya Call Center.
Can I use my E-toll card on toll roads in other cities?
Yes, E-toll cards can be used on toll roads in other cities in Indonesia.
What should I do if I lose my E-toll card?
Customers can report lost E-toll cards to Tol Surabaya Call Center, and a replacement card will be provided.
Are there any discounts available for toll road users in Surabaya?
Yes, discounts are available for certain categories of users, including those with Class I and II vehicles and those with E-toll cards.
What is the maximum speed limit on tol roads in Surabaya?
The maximum speed limit on tol roads in Surabaya is 80 km/h for cars and motorcycles and 60 km/h for buses.
Can I get a refund if I accidentally enter the wrong toll gate?
No, toll fees are non-refundable, and customers are advised to double-check their entry and exit gates before using the tol roads.
Are there any toll-free roads in Surabaya?
No, all roads in Surabaya have tolls, and customers are required to pay the toll fees to use the roads.
What should I do if I experience car trouble on the tol roads in Surabaya?
Customers can contact Tol Surabaya Call Center for assistance and information on the nearest facilities for car repair.
What happens if I do not pay my toll fees?
Failure to pay toll fees may result in sanctions, such as fines or legal action.
Can I get a monthly statement of my toll road usage?
Yes, customers can register for a monthly statement of their toll road usage by contacting Tol Surabaya Call Center.
How can I provide feedback or suggestions to improve the toll road system in Surabaya?
Customers can submit their feedback or suggestions to Tol Surabaya Call Center, which will be conveyed to the relevant departments for further action.
Conclusion
In conclusion, Tol Surabaya Call Center is a crucial service in providing customer support and assistance to toll road users in Surabaya. Its commitment to providing excellent customer service has undoubtedly contributed to its success and numerous recognitions. Whether you’re a frequent or occasional user, Tol Surabaya Call Center is always available to help make your toll road experience smoother and more enjoyable.
We hope that this guide has provided you with comprehensive information and insights into the toll road system in Surabaya and the role of Tol Surabaya Call Center. For more information, please visit PT Jasa Marga’s website or contact Tol Surabaya Call Center at 14080 or callcenter.surabaya@jasamarga.co.id.
Disclaimer
While every effort has been made to ensure the accuracy of the information provided in this guide, we cannot be held responsible for any actions or decisions made based on the content of this article. The toll rates, regulations, and other details provided are subject to change, and readers are encouraged to verify the information with PT Jasa Marga or Tol Surabaya Call Center before making any decisions.