Solving Your Fuel-Related Issues with Pertamina Call Center
Welcome to our informative guide about the Pertamina Call Center. Whether you’re a frequent driver or an occasional one, you may have faced fuel-related issues while on the road. Pertamina, Indonesia’s state-owned oil and natural gas corporation, operates the largest chain of gas stations in Indonesia. With over 7,000 gas stations across the country, Pertamina is at the forefront when it comes to the availability and affordability of fuel. However, it’s not uncommon to encounter problems while refueling, such as low-quality fuel, inaccurate liters, and difficulties in pumping gas. And that’s where the Pertamina Call Center comes in. In this guide, we’ll explore the details of Pertamina Call Center, how it solves customer complaints and grievances, and how it can help you avoid fuel-related issues in the future.
What Is Pertamina Call Center?
Pertamina Call Center is a dedicated customer service center that handles all customer complaints and grievances related to Pertamina’s products and services. Whether you’re facing fuel quality issues, refueling difficulties, or have queries about Pertamina’s products or services, you can contact the Pertamina Call Center for prompt assistance.
How Can I Contact Pertamina Call Center?
You can contact Pertamina Call Center via several channels:
| Contact Method | Details |
|---|---|
| Call | 135 (toll-free) |
| customercare@pertamina.com | |
| Social Media | Twitter (@pertamina_care), Facebook (PertaminaCare) |
| Live Chat | www.pertamina.com |
These channels are available 24/7, and you can contact Pertamina Call Center anytime you face any problems or have queries.
What Kind of Complaints Can I Lodge with Pertamina Call Center?
You can lodge complaints about any problems you face while using Pertamina’s products or services. Some of the most common complaints include:
- Low-quality fuel
- Inaccurate liters at the gas station
- Difficulties in pumping gas
- Issues with Pertamina’s products or services
If you’re facing any of these issues, you can contact Pertamina Call Center for immediate assistance.
What Is the Process for Lodging a Complaint with Pertamina Call Center?
The process for lodging a complaint with Pertamina Call Center is simple and hassle-free. Here are the steps you need to follow:
- Call Pertamina Call Center at 135 (toll-free), or send an email to customercare@pertamina.com, or contact them through social media or live chat on www.pertamina.com
- Provide your name, contact details (phone number/email), vehicle number, and a brief description of the problem you’re facing
- Pertamina Call Center will record your complaint and provide you with a complaint number/reference number
- Your complaint will be forwarded to the nearest Pertamina gas station or relevant department for resolution
- A Pertamina representative will contact you within 48 hours to follow up on your complaint and provide an update regarding the resolution process
- You can follow up on your complaint by calling Pertamina Call Center and providing your complaint number/reference number
- Once your complaint is resolved, Pertamina will close the complaint and seek your feedback regarding the resolution process
By following these simple steps, you can lodge a complaint with Pertamina Call Center and get prompt assistance in resolving your issue.
What Are the Benefits of Lodging a Complaint with Pertamina Call Center?
By lodging a complaint with Pertamina Call Center, you can enjoy several benefits:
- Immediate and prompt assistance in resolving your issue
- Recorded complaint for better tracking and resolution
- Feedback mechanism to provide insights into the quality of Pertamina’s products and services
- Improved customer satisfaction and loyalty
Overall, lodging a complaint with Pertamina Call Center is an effective way to address fuel-related issues and improve the quality of Pertamina’s products and services.
FAQs About Pertamina Call Center
Q1. What Is Pertamina Call Center?
A1. Pertamina Call Center is a dedicated customer service center that handles all customer complaints and grievances related to Pertamina’s products and services.
Q2. How Can I Contact Pertamina Call Center?
A2. You can contact Pertamina Call Center via several channels: call 135 (toll-free), send an email to customercare@pertamina.com, contact them through social media or live chat on www.pertamina.com.
Q3. What Kind of Complaints Can I Lodge with Pertamina Call Center?
A3. You can lodge complaints about any problems you face while using Pertamina’s products or services. Some of the most common complaints include low-quality fuel, inaccurate liters at the gas station, difficulties in pumping gas, and issues with Pertamina’s products or services.
Q4. What Is the Process for Lodging a Complaint with Pertamina Call Center?
A4. The process for lodging a complaint with Pertamina Call Center is simple and hassle-free. You need to provide your name, contact details, vehicle number, and a brief description of the problem you’re facing. Pertamina Call Center will record your complaint and provide you with a complaint number/reference number. Your complaint will be forwarded to the nearest Pertamina gas station or relevant department for resolution. A Pertamina representative will contact you within 48 hours to follow up on your complaint and provide an update regarding the resolution process. Once your complaint is resolved, Pertamina will close the complaint and seek your feedback regarding the resolution process.
Q5. What Are the Benefits of Lodging a Complaint with Pertamina Call Center?
A5. By lodging a complaint with Pertamina Call Center, you can enjoy several benefits, including immediate and prompt assistance in resolving your issue, recorded complaint for better tracking and resolution, feedback mechanism to provide insights into the quality of Pertamina’s products and services, and improved customer satisfaction and loyalty.
Q6. Is Pertamina Call Center Available 24/7?
A6. Yes, Pertamina Call Center is available 24/7, and you can contact them anytime you face any problems or have queries.
Q7. Is Pertamina Call Center Toll-Free?
A7. Yes, you can call Pertamina Call Center at 135 (toll-free).
Q8. What Should I Do If My Complaint Is Not Resolved by Pertamina Call Center?
A8. If your complaint is not resolved by Pertamina Call Center, you can escalate your complaint to higher authorities or regulatory bodies.
Q9. Can I Lodge a Complaint About the Behavior of Pertamina’s Employees?
A9. Yes, you can lodge a complaint about the behavior of Pertamina’s employees with Pertamina Call Center.
Q10. Can I Lodge a Complaint About the Quality of Non-Fuel Products or Services Offered by Pertamina?
A10. Yes, you can lodge a complaint about the quality of non-fuel products or services offered by Pertamina with Pertamina Call Center.
Q11. How Long Does It Take to Resolve a Complaint Lodged with Pertamina Call Center?
A11. Pertamina Call Center aims to resolve complaints within 48 hours of receiving them. However, the resolution time may vary depending on the nature and severity of the issue.
Q12. Can I Provide Feedback on the Resolution Process?
A12. Yes, Pertamina Call Center seeks feedback from customers regarding the resolution process and takes them into account for continuous improvement.
Q13. Can I Lodge a Complaint Anonymously with Pertamina Call Center?
A13. No, Pertamina Call Center requires your name, contact details, and vehicle number to lodge a complaint. However, your personal information will be kept confidential.
Conclusion
The Pertamina Call Center is a dedicated customer service center that provides immediate and prompt assistance in resolving fuel-related issues. Through this guide, we’ve explored the details of Pertamina Call Center, how to lodge a complaint, and what kind of complaints you can lodge. We’ve also highlighted the benefits of lodging a complaint and provided answers to frequently asked questions. By lodging a complaint with Pertamina Call Center, you not only get your issue resolved but also contribute to the improvement of Pertamina’s products and services. We encourage you to use Pertamina Call Center for all your fuel-related issues and queries.
Thank you for reading our guide about Pengaduan Pertamina Call Center!
Disclaimer
The information provided in this guide is for informational and educational purposes only. While we strive to provide accurate and up-to-date information, we do not guarantee its accuracy or completeness. The reader should use the information provided in this guide at their own discretion and risk. We do not accept any liability for any loss, damage, or inconvenience caused as a result of using or relying on any information provided in this guide.