Introduction: A Warm Greeting to Our Valued Readers
Welcome to our informative and engaging article about the Evercoss call center. As technology continues to evolve, we all rely on our electronic devices more and more, and mobile phones are no exception. Thus, it is imperative to have access to reliable customer support when we encounter issues with our mobile phones. In this article, we will explore the Evercoss call center in detail, including its history, services, and FAQs. So, sit back and let us take you through this informative journey.
History of Evercoss Call Center
The Evercoss call center was established in 2008, and its mission was to provide top-notch customer support to users of its mobile phone products. The company has come a long way since then, expanding its customer base and services. With its headquarters in Jakarta, Indonesia, Evercoss has a vast network of call centers located throughout the country, making it easier for customers to get help when needed.
Services Offered by Evercoss Call Center
Evercoss call center offers various services to its customers, such as technical support, repairs, warranty claims, and general inquiries. The technical support team is well-trained and equipped to handle all sorts of issues that customers may face with their mobile phones, such as software glitches, hardware malfunctions, and network connectivity issues. The repair team is also available to fix any physical damages to the device.
Moreover, Evercoss call center ensures that customers can claim their warranty with ease. The process is straightforward, and customers can have their mobile phones repaired or replaced under warranty, depending on the nature of the issue. Additionally, the call center has a dedicated team to handle general inquiries and provide information about the latest products and promotions.
FAQs about Evercoss Call Center
| Question | Answer |
|---|---|
| 1. What are the call center hours of operation? | The call center operates from 8 AM to 6 PM, Monday to Friday. |
| 2. What is the turnaround time for repairs? | The turnaround time may vary depending on the severity of the issue, but it typically takes 2-3 days. |
| 3. How do I claim my warranty? | You can claim your warranty by visiting any Evercoss authorized service center near you. |
| 4. What is the contact number for the call center? | You can call the call center at 0800-111-8888. |
| 5. Can I upgrade my mobile phone software through the call center? | Yes, you can. The technical support team can assist you with software upgrades. |
| 6. How can I provide feedback about the call center service? | You can provide feedback by contacting Evercoss customer service or leaving a review on their website. |
| 7. What languages are supported by the call center? | The call center supports Indonesian and English languages. |
| 8. How can I check the status of my repair? | You can check the status of your repair by contacting the call center or visiting the service center where you dropped off your device. |
| 9. Can I get a refund for my mobile phone? | No, Evercoss does not offer refunds. However, you may be eligible for a replacement or repair under warranty. |
| 10. How can I extend my mobile phone warranty? | You can purchase an extended warranty when you buy the device or contact Evercoss customer service to inquire about an extension. |
| 11. Can I cancel my warranty? | No, you cannot cancel your warranty once it is activated. |
| 12. How can I schedule a repair appointment? | You can schedule a repair appointment by calling the call center or visiting the service center near you. |
| 13. How can I find the nearest Evercoss authorized service center? | You can find the nearest service center by visiting the Evercoss website and using the Service Center Locator feature. |
Conclusion: Take Action Now and Get the Help You Need
Evercoss call center has established itself as a reliable and efficient service provider for mobile phone users in Indonesia. With its experienced technical support and repair teams, customers can rest assured that their issues will be resolved quickly and efficiently. Moreover, the call center’s commitment to excellent customer service is reflected in its well-trained staff and straightforward warranty claims process. So, if you are facing any issues with your Evercoss mobile phone, do not hesitate to reach out to their call center for assistance.
Disclaimer: Your Satisfaction is Our Top Priority
We strive to provide accurate and up-to-date information in this article about Evercoss call center. However, we cannot guarantee the accuracy or completeness of the information provided. Moreover, the services offered by Evercoss call center may vary depending on location and other factors. Therefore, we encourage readers to contact Evercoss customer service or visit their website to get the latest information about their services and policies.