Introduction
Welcome to our guide on Batik Air Surabaya call center, where we’ll explore how to contact Batik Air Surabaya’s customer service, what to expect when you make a call, and other essential information you need to know to ensure a hassle-free experience.
Whether you’re a first-time flyer with Batik Air Surabaya, experiencing issues with your booking, or just need assistance with your travel arrangements, the call center is a great resource to turn to. Read on to find out more!
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How to Contact Batik Air Surabaya Call Center
There are different ways to contact Batik Air Surabaya’s customer service, but the most convenient and quickest way is through the call center. Below are the details on how to reach out to the airline:
| Contact Method | Details |
|---|---|
| Phone | Call +62 21 633 8345 or +62 804 1333 333 |
| Send a message to customer_care@batikair.com | |
| Online Form | Fill out the form on the official Batik Air Surabaya website |
What to Expect When You Call the Call Center?
When you call Batik Air Surabaya’s call center, you’ll be greeted by a friendly and professional customer service representative who will help you with your inquiry or concern. You may be asked to provide your booking reference number and personal details to verify your identity. Be sure to have these details ready before you make the call.
FAQs: Everything You Need to Know About Batik Air Surabaya Call Center
1. What is Batik Air Surabaya’s call center number?
You can reach Batik Air Surabaya’s call center at +62 21 633 8345 or +62 804 1333 333.
2. Is the call center open 24/7?
Yes, Batik Air Surabaya’s call center is available 24/7.
3. Can I email Batik Air Surabaya regarding my concerns?
Yes, you can email your concerns to customer_care@batikair.com.
4. Do I need to provide my personal details when I call the call center?
Yes, you’ll need to provide your booking reference number and personal details to verify your identity.
5. Can I inquire about flight schedules and fares through the call center?
Yes, you can ask about flight schedules and fares through Batik Air Surabaya’s call center.
6. Is there a fee for calling the Batik Air Surabaya call center?
It depends on your phone service provider. Some charge a fee for international calls, so it’s best to check with your provider before making the call.
7. Can I book flights through the call center?
Yes, you can book flights through Batik Air Surabaya’s call center.
8. What do I do if I encounter issues with my booking through the call center?
If you encounter issues with your booking, you can raise your concerns to the customer service representative, and they’ll assist you in resolving the issue.
9. How long does it take for Batik Air Surabaya’s customer service to reply to an email?
It varies, but Batik Air Surabaya’s customer service aims to reply to emails within 24 to 48 hours.
10. What are the other ways to contact Batik Air Surabaya apart from the call center and email?
You can also reach out to Batik Air Surabaya through their social media channels or visit one of their ticketing offices.
11. How do I check my booking status through the call center?
You can inquire about your booking status through Batik Air Surabaya’s call center by providing your booking reference number.
12. Can I modify my booking through the call center?
Yes, you can modify your booking through Batik Air Surabaya’s call center.
13. What do I do if I need special assistance when flying with Batik Air Surabaya?
You can request special assistance when booking your flight through the call center or by emailing customer_care@batikair.com. Be sure to inform the airline of your needs before your flight.
Batik Air Surabaya: What You Need to Know
About Batik Air Surabaya
Batik Air Surabaya is a subsidiary of Lion Air Group, one of Indonesia’s biggest airlines. The airline operates domestic flights within Indonesia and international flights to destinations in Asia and Australia.
Fleet and Destinations
Batik Air Surabaya’s fleet comprises of Boeing 737-800 and Airbus A320neo aircraft. The airline operates flights to over 30 domestic and international destinations, including Bali, Jakarta, Singapore, and Perth.
Baggage Policy
Batik Air Surabaya’s baggage policy allows passengers to bring one carry-on luggage and one personal item (e.g., handbag or laptop bag) on board. Checked baggage allowances depend on the fare type and destination. Be sure to check the airline’s website for more information.
Booking and Check-in Process
You can book your flights with Batik Air Surabaya through their website or by calling the call center. Check-in can be done online or at the airport. Be sure to arrive at the airport early to avoid any delays.
Customer Service
Batik Air Surabaya’s customer service aims to provide a hassle-free experience for their passengers. You can reach out to them via their call center, email, or social media channels for any concerns or inquiries.
COVID-19 Guidelines
Batik Air Surabaya follows the health and safety protocols set by the Indonesian government and international organizations to ensure the safety of their passengers and staff during the pandemic. Be sure to check their website for the latest COVID-19 travel guidelines.
Conclusion: Get in Touch with Batik Air Surabaya Call Center Today!
Now that you know everything about Batik Air Surabaya’s call center, you can rest assured that you’ll be able to get help quickly and efficiently whenever you need it. Don’t hesitate to call them for any concerns or inquiries. Happy flying! đŠī¸âī¸đ
But before you go, remember to check their website for the latest travel guidelines and other essential information. Safe travels!
Closing Statement with Disclaimer
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