Welcome to our article about Telkomsel Surabaya call center! Telkomsel Surabaya is a leading telecommunications company in Indonesia that offers a range of services such as voice calls, text messaging, and internet data packages. As part of their commitment to providing high-quality customer service, they have established a call center in Surabaya that is dedicated to addressing customer inquiries and concerns.
The Importance of Customer Service
As consumers, we all want to feel valued and heard. That’s why customer service is an essential aspect of any business. It’s the frontline that connects a company to its customers, and it can make or break a customer’s experience with a company.
According to a survey conducted by Zendesk, 62% of customers have stopped doing business with a company due to poor customer service. In contrast, 52% of customers have stayed with a company because of exceptional customer service.
With this in mind, Telkomsel Surabaya has made it their mission to provide exceptional customer service through their call center. Let’s take a closer look at what they have to offer.
What is Telkomsel Surabaya Call Center?
Telkomsel Surabaya call center is a dedicated customer service department that specializes in handling customer inquiries and concerns. The call center operates 24/7, which means customers can reach out for assistance at any time of the day, any day of the week.
The call center staff is well-trained to handle a range of inquiries, from billing and subscription issues to technical problems with devices and services. They are equipped with the necessary knowledge, tools, and resources to provide prompt and efficient solutions to customer concerns.
Customer Service Quality at Telkomsel Surabaya
At Telkomsel Surabaya call center, customer satisfaction is their top priority. They understand that every customer is unique, and that’s why they tailor their services to meet individual needs.
The call center staff is well-trained in customer service etiquette and communication skills, ensuring that customers get a warm and friendly experience every time. The staff is also knowledgeable in technical matters, which means they can provide accurate and relevant information to customers.
They also have a comprehensive feedback system that allows customers to rate their experience and provide feedback. This system helps them monitor and improve their service quality continually.
Telkomsel Surabaya Call Center Table
| Information | Details |
|---|---|
| Company Name | Telkomsel Surabaya |
| Services Provided | Voice calls, text messaging, internet data packages |
| Call Center Location | Surabaya, Indonesia |
| Operating Hours | 24/7 |
| Contact Number | 188/151 |
| Customer Satisfaction Rating | 85% |
| Number of Staff | 100+ |
FAQs
1. What kind of inquiries can I make to the Telkomsel Surabaya call center?
Customers can make inquiries related to billing, subscription, technical issues, and any other concerns they have about Telkomsel Surabaya’s services.
2. What are the call center’s operating hours?
The call center operates 24/7, which means customers can reach out for assistance at any time of the day, any day of the week.
3. What number should I call to reach the Telkomsel Surabaya call center?
You can call 188 or 151 to reach the call center.
4. How many staff does the call center have?
The call center has 100+ staff members.
5. Is it possible to provide feedback on my experience with the call center?
Yes, Telkomsel Surabaya has a comprehensive feedback system that allows customers to rate their experience and provide feedback.
6. Can the call center staff provide technical assistance with devices?
Yes, the call center staff is knowledgeable in technical matters and can provide assistance with devices.
7. How does Telkomsel Surabaya ensure that customer service quality is maintained?
They have a comprehensive feedback system that allows customers to rate their experience and provide feedback. This system helps them monitor and improve their service quality continually.
8. Is Telkomsel Surabaya’s call center available in languages other than Bahasa Indonesia?
No, the call center only offers services in Bahasa Indonesia at this time.
9. Can I request a call back from a customer service representative?
Yes, you can request a call back from a customer service representative by leaving your contact information and inquiry details.
10. How long does it typically take for the call center to respond to inquiries?
The call center aims to respond to inquiries as soon as possible, usually within a few minutes of receiving them.
11. Can I make inquiries about Telkomsel Surabaya’s products and services through social media?
Yes, you can make inquiries through Telkomsel Surabaya’s social media channels, but it’s recommended to contact the call center for a prompt response.
12. How can I escalate an issue if I’m not satisfied with the call center’s response?
You can request to speak to a supervisor or escalate the issue through Telkomsel Surabaya’s complaint management system.
13. Is there a charge for calling the call center?
No, there is no charge for calling the call center.
Conclusion
In conclusion, Telkomsel Surabaya call center is a vital component of Telkomsel’s commitment to providing superior customer service. Their well-trained staff, comprehensive feedback system, and 24/7 availability make them a reliable and effective resource for customers.
If you’re a Telkomsel Surabaya customer, we encourage you to make use of their call center to get the assistance you need. Your feedback is essential to their continuous improvement, so don’t hesitate to provide feedback on your experience.
Closing Statement with Disclaimer
Thank you for reading our article about Telkomsel Surabaya call center. Please note that while we have made every effort to ensure the accuracy of the information provided, we cannot guarantee it. We recommend that you contact Telkomsel Surabaya directly if you have any specific inquiries or concerns.