Introduction
Greetings to all Indovision users and potential customers! Have you ever experienced issues with your Indovision subscription, but couldn’t find the right support to assist you? Fret not, as Indovision has a reliable call center that is just a phone call away! Our team of friendly and knowledgeable agents is ready to answer any queries or concerns you may have with your Indovision service. Keep reading to discover everything you need to know about Indovision’s call center.
The Importance of Indovision Call Center
Indovision is one of the top providers of pay-TV services in Indonesia, with over 30 years of experience in the industry. With more than 1.5 million subscribers, Indovision understands the importance of providing excellent customer support, as it is the key to retaining loyal customers and attracting new ones. Indovision call center is an essential component of its customer service strategy, as it provides users with a convenient and efficient way to address their problems and concerns.
What Services Does Indovision Call Center Offer?
Indovision call center offers a wide range of services to assist customers with their Indovision subscription, including:
| Service | Description |
|---|---|
| Subscription inquiries | Get information about Indovision subscription plans, packages, and promotions. |
| Technical support | Get help with setting up your Indovision decoder, troubleshooting, and fixing technical issues. |
| Payment inquiries | Get information about your Indovision billing statement, payment methods, and due dates. |
| Product inquiries | Get information about available channels, on-demand movies and TV shows, and other Indovision products. |
How to Contact Indovision Call Center?
Indovision call center is accessible through different channels, depending on your preference and convenience:
- Phone – Call 1500-183 or +6221500183 (for international users) to connect with Indovision call center agents.
- Email – Send an email to customer_care@indovision.tv for inquiries and support.
- Live chat – Visit the Indovision website and click on the live chat icon to chat with a customer support representative.
- Social media – Send a message on Indovision’s official social media accounts, such as Facebook, Twitter, or Instagram.
What are the Operating Hours of Indovision Call Center?
Indovision call center is available 24/7 to assist customers with their queries and concerns. You can contact them anytime, even on weekends and public holidays.
How to Get the Best Support from Indovision Call Center?
To ensure that you get the best support from Indovision call center, make sure to provide the following information when you contact them:
- Your Indovision account number
- The issue or concern you are experiencing
- The steps you have taken to resolve the issue
- The best contact number or email address to reach you
What are the Benefits of Using Indovision Call Center?
Using Indovision call center has several benefits, such as:
- Fast and efficient support – Indovision call center agents are trained to handle a wide range of issues and concerns, ensuring that you get a quick resolution to your problem.
- Expert advice – Indovision call center agents are knowledgeable about the company’s products and services, allowing them to provide expert advice and recommendations to customers.
- Round-the-clock availability – Indovision call center is available 24/7, allowing customers to contact them anytime, anywhere.
- Multiple contact channels – Indovision call center offers different contact channels, allowing customers to choose the most convenient way to reach out to them.
What are the Common Issues that Indovision Call Center Resolves?
Indovision call center is capable of resolving a wide range of issues and concerns, including:
- Decorder setup and installation
- Channel availability and programming
- Billing and payment issues
- Technical difficulties, such as poor reception, distorted image, or sound problems
- Product inquiries and recommendations
Indovision: An Overview
Indovision is a subsidiary of PT MNC Sky Vision Tbk, one of the leading providers of pay-TV services in Indonesia. Since its establishment in 1988, Indovision has been offering high-quality entertainment and news programs to Indonesian households, with a focus on delivering a diverse range of local and international content. Today, Indovision offers over 99 channels, including 12 exclusive channels that cater to different interests and preferences.
Indovision Subscription Packages and Pricing
Indovision offers different subscription packages that cater to different budgets and viewing preferences. Here are some of the popular Indovision packages:
- IMax – Offers over 80 channels, including HBO, FOX Movies, and National Geographic, for Rp 165,000/month.
- Platinum – Offers over 99 channels, including KBS World, MNC Channel, and CNN, for Rp 225,000/month.
- Sports – Offers over 95 channels, including beIN Sports, FOX Sports, and WWE, for Rp 339,000/month.
- Premium – Offers over 110 channels, including CineMax, Warner TV, and Discovery Channel, for Rp 429,000/month.
Indovision Exclusive Channels
Indovision offers 12 exclusive channels that cater to different interests and preferences, such as:
- Indovision Channel – Offers a variety of local and international programs, including news, sports, and lifestyle.
- MNC Channel – Features Indonesian movies, music, and entertainment programs.
- MNC Muslim – Offers Islamic programs, such as religious lectures, talk shows, and documentaries.
- Premium Drama – Features popular drama series from Asia, such as Korean, Chinese, and Thai dramas.
Indovision On-Demand
Indovision also offers an on-demand service that allows customers to watch their favorite movies and TV shows anytime, anywhere. Customers can choose from a wide selection of local and international titles, including the latest blockbusters, documentaries, and series.
FAQs
1. How can I subscribe to Indovision?
To subscribe to Indovision, you can visit the Indovision website or contact their sales team at 1500-147 or +6221500147 (for international users).
2. What channels are available on Indovision?
Indovision offers over 99 channels, including local and international channels that cater to different interests and preferences. Some of the popular channels include HBO, FOX Movies, beIN Sports, and National Geographic.
3. How can I pay my Indovision bill?
Indovision accepts different payment methods, such as bank transfer, credit card, and e-wallet. You can choose the payment method that is most convenient for you.
4. What should I do if I experience technical difficulties with my Indovision decoder?
You can contact Indovision call center at 1500-183 or +6221500183 (for international users) to get technical support. Make sure to provide your account number and a detailed description of the issue.
5. How can I cancel my Indovision subscription?
To cancel your Indovision subscription, you can contact Indovision call center or visit their website. Make sure to provide your account number and the reason for cancellation.
6. How can I upgrade or downgrade my Indovision package?
To upgrade or downgrade your Indovision package, you can contact Indovision call center or visit their website. Make sure to provide your account number and the package you want to switch to.
7. What is Indovision on-demand?
Indovision on-demand is a service that allows customers to watch their favorite movies and TV shows anytime, anywhere. Customers can choose from a wide selection of local and international titles, including the latest blockbusters, documentaries, and series.
8. How much does Indovision on-demand cost?
The price of Indovision on-demand varies depending on the title and content. Customers can purchase individual titles or subscribe to a monthly package.
9. Can I watch Indovision on multiple devices?
Yes, Indovision offers a multi-screen feature that allows customers to watch their favorite programs on multiple devices, such as smartphones, tablets, and laptops.
10. How can I activate my Indovision account?
To activate your Indovision account, you need to make the initial payment and provide your personal and contact information. You will receive a confirmation email or SMS once your account is activated.
11. What is the warranty period for Indovision decoder?
The warranty period for Indovision decoder is one year from the date of purchase. During the warranty period, customers can get free repairs or replacement for any defects or malfunctions.
12. Can I transfer my Indovision subscription to another person?
Yes, you can transfer your Indovision subscription to another person by contacting Indovision customer service and submitting the necessary documents.
13. How can I request for a technical visit from Indovision?
You can request for a technical visit from Indovision by contacting their call center at 1500-183 or +6221500183 (for international users) and providing your account number and a detailed description of the issue. A technical team will be dispatched to your location to fix the problem.
Conclusion
In conclusion, Indovision call center is an essential component of Indovision’s customer service strategy, as it provides customers with a convenient and efficient way to address their problems and concerns. Make sure to take advantage of Indovision call center’s services by contacting them whenever you experience any issues with your Indovision subscription. With their expert advice and prompt support, you can enjoy uninterrupted and high-quality viewing experience with Indovision.
Thank you for reading this article about Indovision call center. We hope that we have answered all your queries and concerns. For further information, please visit the Indovision website or contact their customer service team.
Closing Statement with Disclaimer
This article about Indovision call center is written for informational and educational purposes only. The information provided in this article is accurate at the time of writing, but it may be subject to change without notice. The opinions expressed in this article are solely those of the author and do not necessarily reflect the views of Indovision or its affiliates. Indovision and its affiliates are not responsible for any damages or losses that may arise from the use of this article or the information contained herein. Please refer to the Indovision website or contact their customer service team for the latest updates and information regarding Indovision services and products.