Welcome to the Ultimate Guide to OYO Surabaya Call Center
Greetings to all those who are curious about OYO Surabaya! We understand that navigating through a new city can be challenging, especially when encountering unexpected situations such as accommodation issues. The good news is, OYO Surabaya offers reliable and hassle-free lodging options for you during your stay in this bustling city.
As one of the leading hospitality providers in Indonesia, OYO Hotels & Homes offers various services, including call center support, that will cater to your accommodation needs. In this article, we will provide you with all the necessary information regarding OYO Surabaya call center that you need to know to make your stay in Surabaya more comfortable and relaxed.
🌟 Introduction
OYO Hotels & Homes is a leading hospitality chain that offers standardized, budget-friendly accommodation services globally. Founded in 2013, OYO has established its presence in over 80 countries, with more than 43,000 hotels or homes and 1.5 million rooms.
Apart from providing quality lodging options, OYO Surabaya call center ensures that customers receive unparalleled customer service to address any concerns they may have regarding their stay. OYO Surabaya call center operates 24/7 and is easily accessible through various contact channels such as phone, email and social media.
In this article, we will dive deeper into the aspects of OYO Surabaya call center, including its services, features, and ways to contact them, including its FAQs.
📞 Services Offered by OYO Surabaya Call Center
OYO Surabaya call center is dedicated to providing excellent customer service to their guests. With their top-of-the-line services, OYO Surabaya aims to make their guests’ stay as hassle-free and comfortable as possible.
Here are some of the services provided by OYO Surabaya call center:
| Services Offered | Description |
|---|---|
| Accommodation Booking | Assistance for booking OYO Hotels or Homes in Surabaya. |
| Reservation Modification | Assistance with changing booking details such as dates and the number of guests. |
| Cancellation of Reservation | Assistance with canceling bookings as per policy guidelines. |
| Special Requests | Assistance with special requests such as early check-ins or late check-outs. |
| Information Requests | Assistance with information requests such as directions and other inquiries about OYO Surabaya Hotels and Homes. |
| Complaints & Feedback | Assistance with resolving any problems encountered during the stay, and receiving feedback from guests to improve their services. |
🌅 OYO Surabaya: The Hub of Comfortable Accommodation
OYO Surabaya offers quality and affordable accommodations for visitors to Surabaya. With over 50 properties located in strategic locations in Surabaya’s central business district, OYO Surabaya caters to the needs of business and leisure travelers.
Each OYO Surabaya property is designed with the guests’ comfort in mind. From deluxe rooms to budget-friendly dormitories, OYO Surabaya offers varied options that cater to different preferences and needs.
The hotels and homes are equipped with modern amenities such as air conditioning, flat-screen TVs, and high-speed Wi-Fi, ensuring a comfortable and convenient stay for guests. Additionally, OYO Surabaya hotels are located in areas that provide easy access to nearby attractions, making them the perfect choice for guests.
🏨 OYO Surabaya: The Jewel in the Crown of the OYO Hospitality Empire
As the third-largest city in Indonesia, Surabaya has emerged as a popular travel destination for both leisure and business travelers. Situated in East Java, Surabaya is home to over 3 million people and its nickname, the ‘City of Heroes,’ pays homage to its significant role in Indonesia’s fight for independence.
OYO Surabaya has become a go-to option for people who wish to stay in the city’s central areas without breaking the bank; the hotels are not only budget-friendly but are also located near business points of interest, must-visit tourist spots, and various shopping districts.
👩💼 Contacting OYO Surabaya Call Centre
OYO Surabaya call center provides excellent customer service to address guests’ concerns and inquiries promptly. OYO Surabaya call center is available 24/7, and guests can reach them via phone, email, or social media.
The following are the ways to contact OYO Surabaya call center:
📞 Phone
If you want to contact OYO Surabaya call center, you can dial their customer service number at +62 813 3399 1388.
You can also contact OYO Surabaya call center through email by writing to oyoindonesia@oyorooms.com.
📱 Social Media
OYO Surabaya call center is also active on social media, and guests can reach them out via Twitter, Facebook, and Instagram to address their concerns.
📌 OYO Surabaya Call Center FAQs
Q1. Can I change my check-in or check-out date?
A1. Yes, you can change your check-in or check-out date through the OYO app or by contacting OYO Surabaya call center.
Q2. How do I cancel my booking in OYO Surabaya?
A2. You can cancel your booking through the OYO app or by contacting OYO Surabaya call center. Please refer to your reservation confirmation email for more information on the cancellation policy.
Q3. Can I make special requests such as early check-ins?
A3. Yes, you can request early check-ins based on room availability. Please contact OYO Surabaya call center to request early check-ins or any other special requests.
Q4. What are the amenities offered at OYO Surabaya properties?
A4. OYO Surabaya properties offer several modern amenities, such as air conditioning, flat-screen TVs, and high-speed Wi-Fi. The availability of amenities may vary based on the room type.
Q5. How can I find OYO Surabaya’s location?
A5. You can find OYO Surabaya’s location through various mapping apps or by contacting their call center for assistance.
Q6. Can I pay using a credit card?
A6. Yes, you can pay using a credit card. OYO Surabaya accepts various payment methods, including credit and debit cards.
Q7. Are OYO Surabaya beds comfortable?
A7. Yes, OYO Surabaya’s beds are designed to provide optimal comfort and relaxation.
Q8. Do OYO Surabaya properties have parking facilities?
A8. Yes, some OYO Surabaya properties offer parking facilities. Guests are advised to contact the hotel directly or the call center for more information.
Q9. Does OYO Surabaya offer airport transportation?
A9. OYO Surabaya properties do not offer airport transportation. However, guests can request transportation assistance from the call center.
Q10. How can I get a refund for my canceled booking?
A10. If you cancel your booking within the policy guidelines, the refund will be processed as per the hotel’s policy. For more information regarding refunds, please contact the call center.
Q11. Can I book a room over the phone?
A11. Yes, you can book a room over the phone. You can contact OYO Surabaya call center to assist you with booking procedures.
Q12. Can I book a room for someone else?
A12. Yes, you can book a room for someone else by providing their details during the booking process.
Q13. Is breakfast included in the room fare?
A13. Breakfast may or may not be included in the room fare, depending on the hotel policy. Please check the room details for more information.
👍 Conclusion
OYO Surabaya is an excellent lodging destination for anyone visiting Surabaya, Indonesia. OYO Surabaya call center provides exceptional customer service to address guests’ concerns and inquiries round the clock.
This article has provided you with all the essential information regarding OYO Surabaya call center, its services, features, and ways to contact them via phone, email, and social media. You can also refer to the FAQs for more information regarding OYO Surabaya.
We encourage you to book your stay with OYO Surabaya and experience their top-notch hospitality yourself.
❗️ Disclaimer
The information contained in this article is for general information purposes only. While we make every effort to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability with respect to the article or the information, products, services, or related graphics contained in the article for any purpose. Any reliance you place on such information is, therefore, strictly at your own risk.