Introduction
Have you ever considered working in a call center, communicating with customers from all over the world in your native language? If you are a Malayalam speaker living in Kerala, you might have a good chance of finding a job in this field. This article explores the opportunities and challenges of pursuing a career in a Malayalam call center in Kerala. Let’s dive in!
The Importance of Call Centers in Kerala’s Economy
Over the years, Kerala has been emerged as one of the hottest destinations for call center outsourcing in India. With a large pool of educated and skilled professionals who are fluent in English as well as regional languages, Kerala’s call center industry has been growing at a rapid pace. The state has more than 100 call centers, which employ thousands of people. The majority of these jobs are in the BPO (Business Process Outsourcing) sector, where companies provide customer support, telemarketing, and other services to clients around the globe.
The Role of Malayalam Language in Call Centers
While English is still the dominant language in most of the call centers in Kerala, the demand for regional language speakers has been on the rise. In particular, Malayalam has become a crucial language for companies that want to tap into the huge consumer market in Kerala. With more than 30 million speakers worldwide, Malayalam is one of the top 20 most spoken languages in the world. It is the official language of Kerala and is spoken by over 96% of the state’s population.
Benefits of Working in a Malayalam Call Center
If you are looking for a job in a call center and you are fluent in Malayalam, you have several advantages. Firstly, you will be able to communicate more effectively with customers who speak Malayalam. This can lead to higher customer satisfaction and loyalty. Additionally, you will be able to work in a place that values your language skills and cultural background. You might also have a better chance of getting promoted to higher positions, as there are fewer Malayalam speakers in the call center industry compared to English speakers.
Challenges of Working in a Malayalam Call Center
While there are many benefits of working in a Malayalam call center, there are also some challenges that you need to be aware of. Firstly, you need to be fluent in English as well, as most of the clients are from English-speaking countries. You might also need to work in different shifts, including night shifts, which can affect your health and lifestyle. Finally, you need to deal with different types of customers, some of whom might be difficult to handle. Therefore, you need to have good communication and interpersonal skills to succeed in this job.
How to Find a Job in a Malayalam Call Center
If you want to work in a Malayalam call center in Kerala, there are several ways to search for job openings. Firstly, you can visit online job portals, such as Naukri, Monster, and Indeed, and search for “Malayalam call center jobs in Kerala.” You might also visit the websites of BPO companies that operate in Kerala, such as Infosys, Wipro, and TCS, and check if they have any vacancies for Malayalam speakers. Additionally, you can contact recruitment agencies that specialize in call center jobs and submit your resume.
Salary and Benefits of Working in a Malayalam Call Center
The salary and benefits of working in a Malayalam call center in Kerala depend on several factors, such as your experience, skills, and performance. According to Glassdoor, the average salary of a customer service representative in Kerala is around Rs. 2.5 lakhs per annum, while a senior customer service representative can earn up to Rs. 5 lakhs per annum. Some of the common benefits offered by call centers include medical insurance, Provident Fund, transport allowance, and performance-based incentives.
Skills Required to Succeed in a Malayalam Call Center
To succeed in a Malayalam call center job, you need to have certain skills and qualities. Firstly, you need to be fluent in Malayalam and English, and have good listening and speaking skills. You also need to have a pleasant and professional demeanor, and be able to handle different types of customers. Additionally, you need to have basic computer skills, such as typing and using MS Office, and have a willingness to learn new software and tools.
Malayalam Jobs in Kerala Call Center: Complete Information Table
| Parameter | Information |
|---|---|
| Types of Jobs | Customer Service Representative, Senior Customer Service Representative, Team Leader, Quality Analyst, Trainer, Project Manager, Operations Manager |
| Job Description | Handling customer queries, complaints, and feedback through phone, email, and chat; Providing solutions and assistance to customers; Escalating issues to higher authorities; Maintaining records and reports; Coordinating with other teams; Ensuring customer satisfaction; Achieving performance targets |
| Skills Required | Fluency in Malayalam and English; Good listening and speaking skills; Pleasant and professional demeanor; Ability to handle different types of customers; Basic computer skills; Willingness to learn new software and tools; Good communication and interpersonal skills; Time-management and multitasking skills; Attention to detail and accuracy; Problem-solving and decision-making skills |
| Qualification | 10+2 or above; Graduation preferred |
| Experience | 0-5 years |
| Shift Timings | Rotational shifts, including night shifts |
| Salary Range | Rs. 1.5-5 lakhs per annum |
| Benefits | Medical insurance, Provident Fund, Transport allowance, Performance-based incentives, Paid leaves, Employee engagement activities |
| Job Locations | Trivandrum, Kochi, Calicut, Thrissur, Kannur, Palakkad, Kottayam, Alappuzha, Malappuram, Pathanamthitta |
| Top Companies | Infosys BPM, Wipro BPS, TCS BPO, EY Global Delivery Services, Aspire Systems, Concentrix, HCL Technologies, Allianz, UST Global, Muthoot Fincorp |
FAQs: Frequently Asked Questions About Malayalam Jobs in Kerala Call Center
1. What are the job roles available in a Malayalam call center?
There are several job roles available in a Malayalam call center, such as customer service representative, senior customer service representative, team leader, quality analyst, trainer, project manager, and operations manager.
2. Do I need to be fluent in both Malayalam and English to work in a Malayalam call center?
Yes, you need to be fluent in both languages to work in a Malayalam call center, as most of the clients are from English-speaking countries.
3. What are the common skills required to work in a Malayalam call center?
The common skills required to work in a Malayalam call center include fluency in Malayalam and English, good listening and speaking skills, pleasant and professional demeanor, ability to handle different types of customers, basic computer skills, willingness to learn new software and tools, good communication and interpersonal skills, time-management and multitasking skills, attention to detail and accuracy, and problem-solving and decision-making skills.
4. What is the average salary range for a customer service representative in a Malayalam call center?
The average salary range for a customer service representative in a Malayalam call center is around Rs. 2.5 lakhs per annum.
5. Do I need any special qualification to work in a Malayalam call center?
Generally, you need to have a 10+2 or above qualification to work in a Malayalam call center. Graduation is preferred, but not mandatory.
6. Are there any benefits offered by a Malayalam call center?
Yes, most of the Malayalam call centers offer benefits such as medical insurance, Provident Fund, transport allowance, performance-based incentives, paid leaves, and employee engagement activities.
7. Do I need to work in night shifts in a Malayalam call center?
Yes, you might need to work in night shifts, as most of the clients are from different time zones.
8. What are the common challenges of working in a Malayalam call center?
The common challenges of working in a Malayalam call center include the need to balance fluency in both Malayalam and English, the need to work in different shifts, including night shifts, the need to deal with different types of customers, some of whom might be difficult to handle, and the need to achieve performance targets while maintaining customer satisfaction.
9. Are there any career growth opportunities in a Malayalam call center?
Yes, there are several career growth opportunities in a Malayalam call center, such as moving up from a customer service representative to a senior customer service representative, team leader, quality analyst, trainer, project manager, and operations manager. However, you need to have the required skills and experience to move up the ladder.
10. How can I search for a job in a Malayalam call center in Kerala?
You can search for a job in a Malayalam call center in Kerala by visiting online job portals, such as Naukri, Monster, and Indeed, and searching for “Malayalam call center jobs in Kerala.” You can also visit the websites of BPO companies that operate in Kerala, such as Infosys, Wipro, and TCS, and check if they have any vacancies for Malayalam speakers. Additionally, you can contact recruitment agencies that specialize in call center jobs and submit your resume.
11. Is there any training provided for new employees in a Malayalam call center?
Yes, most of the Malayalam call centers provide training for new employees, which includes language and accent training, product and process training, soft skills training, and system training.
12. What is the work environment like in a Malayalam call center?
The work environment in a Malayalam call center is usually fast-paced and dynamic, with a focus on achieving performance targets while maintaining customer satisfaction. The work culture is generally professional and collaborative, with opportunities for employee engagement activities.
13. How can I prepare for a job interview in a Malayalam call center?
You can prepare for a job interview in a Malayalam call center by researching the company and its clients, practicing your communication and interpersonal skills, preparing for common interview questions, dressing appropriately, and showing up on time. You might also want to showcase your language and computer skills during the interview.
Conclusion
Working in a Malayalam call center in Kerala can be a lucrative and rewarding career choice, especially if you are fluent in both languages and have the required skills and experience. It offers a chance to communicate with customers from different parts of the world, while also showcasing your language and cultural background. However, you need to be aware of the challenges and prepare yourself accordingly. We hope this article has provided you with valuable insights into the opportunities and challenges of pursuing a career in a Malayalam call center in Kerala. Good luck!
Disclaimer
The information provided in this article is for general informational purposes only. We do not endorse any of the companies or job openings mentioned in this article. You should do your own research and due diligence before applying for any job. We make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the information, products, services, or related graphics contained in this article for any purpose. Any reliance you place on such information is therefore strictly at your own risk.