Introduction
Welcome to our comprehensive guide on the top companies in the Philippines call center industry! As one of the leading outsourcing destinations worldwide, the Philippines has gained popularity among businesses looking to lower their operational costs without compromising quality. In this article, we will take an in-depth look at the best call center companies in the Philippines, their services, and operations, along with other relevant information. So, read on to discover the companies that are leading the way in the Philippine call center industry.
Why is the Philippines a popular destination for call center operations?
The Philippines’ call center industry has been booming for over a decade, and for good reasons. One of the main reasons is the country’s large English-speaking population, with over 99% of Filipinos speaking English. This, coupled with their friendly and hospitable nature, makes Filipinos ideal candidates for customer service positions. Additionally, the country’s lower labor costs and government incentives for foreign investors make it a cost-efficient option for companies looking to outsource their call center operations.
With the Philippines having a workforce of over 1.2 million in the business process outsourcing (BPO) industry, it’s no surprise that it is one of the top countries for offshore outsourcing.
What are the top companies in the Philippines call center industry?
The Philippines call center industry is jam-packed with companies of all sizes and specialties. Here are the top performers that rank high in terms of revenue, employee count, customer satisfaction, and overall industry reputation:
| Company Name | Services Offered | Headquarters Location | Number of Employees |
|---|---|---|---|
| Teleperformance | Inbound and outbound customer service, tech support, sales, collections, back-office support, and more | France | 47,000+ |
| Sitel | Customer experience management, technical support, back-office support, and more | United States | 30,000+ |
| Convergys Philippines | Customer care, technical support, sales, and collections | United States | 65,000+ |
| Accenture | Customer service, technical support, collections, and more | Ireland | 60,000+ |
| 24/7 Customer Philippines | Customer service, tech support, chat support, and social media management | United States | 8,000+ |
FAQs
1. What are the qualifications needed to become a call center agent in the Philippines?
Call center companies in the Philippines typically require a high school diploma or equivalent, good communication skills, computer literacy, and a willingness to work in shifts.
2. What are the work hours in call centers?
Call centers in the Philippines operate 24/7, with their employees working in shifts of 8-9 hours.
3. What is the average salary of a call center agent in the Philippines?
The average salary of a call center agent in the Philippines is around Php 20,000 – Php 25,000 per month or approximately $400 – $500.
4. How do call center agents communicate with clients?
Call center agents communicate with clients via different channels such as phone, email, chat, and social media platforms.
5. Are the call center services provided by the Philippines call center companies affordable?
Yes, the Philippines call center companies offer affordable rates compared to their US or UK counterparts. This is due to the lower labor costs and overhead expenses in the Philippines.
6. Are there any tax incentives for companies operating call centers in the Philippines?
Yes, the Philippine government provides tax incentives to companies operating in the country, including call center companies, to encourage foreign investors.
7. What is the quality of service of call centers in the Philippines?
The majority of call centers in the Philippines have been receiving excellent ratings from their clients in terms of service quality, professionalism, and customer satisfaction.
Conclusion
The Philippines call center industry continues to be a top outsourcing destination, providing excellent services to global clients. In this article, we’ve highlighted the top companies in the industry, their services, and essential FAQs. We hope this guide serves as a helpful reference for those interested in outsourcing their call center operations to the Philippines.
If you’re considering outsourcing to the Philippines, we highly recommend doing your research and reviewing the different options available. Don’t hesitate to contact the companies mentioned in this guide to learn more about their services and how they can benefit your business. Good luck!
Disclaimer
The information provided in this article is for educational and informational purposes only. The companies mentioned in this guide were chosen based on their industry reputation, customer satisfaction, revenue, and employee count. However, there are other reputable call center companies in the Philippines that are not included in this guide. Hence, we encourage our readers to do their research and review other options before choosing a partner for outsourcing their call center operations.