Introduction
Greetings to all our readers! In this article, we will be discussing Allus Peru Direccion Call Center. This call center is one of the leading call centers in Peru, providing exceptional services to customers all around the clock. We have created this article to provide you with all the necessary information you need to know about Allus Peru Direccion Call Center. So without wasting any more time, let’s dive in!
Who is Allus?
Allus is a Colombian company that offers business process outsourcing (BPO) solutions. The company was founded in 1985 and has since expanded to other countries, including Peru. Allus operates in various industries, including telecommunications, banking, insurance, retail, utilities, and technology.
What is a Call Center?
A call center is a centralized department that handles various customer inquiries through phone calls. Call centers are designed to handle high volumes of inbound and outbound phone calls, emails, and other communication channels. Call centers are essential for businesses that need to provide customer support services and to manage customer relationships.
What is Allus Peru Direccion Call Center?
Allus Peru Direccion Call Center is a leading call center in Peru. The call center offers a wide range of services, including customer support, technical support, sales, and telemarketing. Allus Peru Direccion Call Center is staffed with professional and bilingual agents who provide exceptional customer service in both Spanish and English.
What Services Allus Peru Direccion Call Center Offers?
Allus Peru Direccion Call Center offers a wide range of services to its clients, including:
| Services | Description |
|---|---|
| Customer Support | Assistance to clients in various issues regarding the product or services they offer |
| Technical Support | Resolution of technical issues experienced by clients regarding the product or service they offer |
| Sales | Sales of products or services to clients |
| Telemarketing | Promotion of products or services to potential clients through phone calls |
What are the Benefits of Allus Peru Direccion Call Center?
Choosing Allus Peru Direccion Call Center comes with several benefits. Here are a few of the benefits you will enjoy:
- Cost-effective solutions that will help your business save money
- Increased customer satisfaction levels due to exceptional customer service provided by Allus Peru Direccion Call Center
- 24/7 availability of customer support services, which ensures that customers are attended to promptly
- Faster resolution of technical issues which ensures that customers do not face any downtime
- Increased sales and revenue through telemarketing services provided by Allus Peru Direccion Call Center
- Access to bilingual staff who can attend to customers in both Spanish and English
Why Choose Allus Peru Direccion Call Center?
Allus Peru Direccion Call Center is not just any call center; it is a call center that puts the needs of clients first. The call center is dedicated to providing cost-effective solutions to businesses that require exceptional customer support services. Here are a few reasons why you should choose Allus Peru Direccion Call Center:
- Over 30 years of experience in the industry
- Highly trained and experienced staff
- State-of-the-art technology and infrastructure
- 24/7 availability
- Customizable solutions to fit your business needs
- Cost-effective solutions that will help your business save money
- Flexible pricing options
All About Allus Peru Direccion Call Center
Company Background
Allus Peru Direccion Call Center is a subsidiary of Allus Global BPO Center. The call center was established in 1999 and has since grown to become one of the leading call centers in Peru. Allus Peru Direccion Call Center has more than 1,500 employees who provide exceptional customer support services to clients all around the clock.
Services Offered by Allus Peru Direccion Call Center
Allus Peru Direccion Call Center offers a wide range of services, including:
- Inbound and outbound call center services
- Customer support services
- Sales services
- Telemarketing services
- Technical support services
- Back-office services
- Social media management services
The call center also provides customized solutions to fit each client’s needs fully.
Allus Peru Direccion Call Center Locations
Allus Peru Direccion Call Center has several locations in Peru. Here is a list of their current locations:
- Lima
- Chiclayo
- Cusco
Allus Peru Direccion Call Center Clients
Allus Peru Direccion Call Center caters to several industries, including telecommunications, banking, insurance, retail, utilities, and technology. Here is a list of some of their clients:
- Claro
- Entel
- Credicorp Capital
- Sanofi
- BBVA
- Banco Falabella
- Interseguro
- Tiendas Ripley
- Belcorp
- Promart
Allus Peru Direccion Call Center Awards and Recognitions
Allus Peru Direccion Call Center has received many awards and recognitions, including:
- Call Center Week Excellence Award in the category of Best Nearshore Team in 2017
- Call Center Week Excellence Award in the category of Best Quality Management Team in 2018
- Ranked as the 4th best call center in Peru by Great Place to Work in 2019
Allus Peru Direccion Call Center Team Members
The team members at Allus Peru Direccion Call Center are highly trained and experienced. The call center has a team of over 1,500 employees who are dedicated to providing exceptional customer support services to clients. The team members at Allus Peru Direccion Call Center are bilingual, which means they can attend to clients in both Spanish and English.
Allus Peru Direccion Call Center Technologies
Allus Peru Direccion Call Center uses state-of-the-art technologies to provide exceptional customer support services to clients. The call center uses the following technologies:
- Automatic call distribution (ACD) system
- Interactive voice response (IVR) system
- Customer relationship management (CRM) system
- Social media monitoring tools
- Quality management tools
Allus Peru Direccion Call Center Quality Assurance
Allus Peru Direccion Call Center adheres to strict quality assurance measures to ensure that clients receive exceptional customer support services. The call center has a dedicated quality management team that monitors calls and provides feedback to employees. Allus Peru Direccion Call Center also conducts regular training sessions to ensure that employees are up to date with the latest industry standards and practices.
FAQs
What are the working hours of Allus Peru Direccion Call Center?
Allus Peru Direccion Call Center operates 24/7, which means that their services are available all around the clock.
What industries does Allus Peru Direccion Call Center cater to?
Allus Peru Direccion Call Center caters to various industries, including telecommunications, banking, insurance, retail, utilities, and technology.
What services does Allus Peru Direccion Call Center offer?
Allus Peru Direccion Call Center offers a wide range of services, including customer support, technical support, sales, and telemarketing.
What languages are spoken at Allus Peru Direccion Call Center?
Allus Peru Direccion Call Center staff speak both Spanish and English languages fluently.
Where are the locations of Allus Peru Direccion Call Center?
Allus Peru Direccion Call Center has several locations in Peru, including Lima, Chiclayo, and Cusco.
What are the benefits of using Allus Peru Direccion Call Center services?
The benefits of using Allus Peru Direccion Call Center services include increased customer satisfaction, faster resolution of technical issues, access to bilingual staff, cost-effective solutions, and increased sales and revenue.
How can I contact Allus Peru Direccion Call Center?
You can contact Allus Peru Direccion Call Center through their website or through their phone number, which is available on their website.
How does Allus Peru Direccion Call Center ensure quality assurance?
Allus Peru Direccion Call Center adheres to strict quality assurance measures, including call monitoring, regular training sessions, and feedback sessions.
How can I become a client of Allus Peru Direccion Call Center?
You can become a client of Allus Peru Direccion Call Center by contacting them through their website or phone number.
What are the pricing options for Allus Peru Direccion Call Center services?
Allus Peru Direccion Call Center provides flexible pricing options that are customized to fit each client’s needs fully.
What technologies does Allus Peru Direccion Call Center use?
Allus Peru Direccion Call Center uses state-of-the-art technologies, including automatic call distribution (ACD) system, interactive voice response (IVR) system, customer relationship management (CRM) system, social media monitoring tools, and quality management tools.
How many employees does Allus Peru Direccion Call Center have?
Allus Peru Direccion Call Center has over 1,500 employees who are dedicated to providing exceptional customer support services to clients.
What recognitions has Allus Peru Direccion Call Center received?
Allus Peru Direccion Call Center has received several recognitions, including the Call Center Week Excellence Award in the category of Best Nearshore Team in 2017 and the Call Center Week Excellence Award in the category of Best Quality Management Team in 2018.
Does Allus Peru Direccion Call Center provide social media management services?
Yes, Allus Peru Direccion Call Center provides social media management services.
Does Allus Peru Direccion Call Center provide back-office services?
Yes, Allus Peru Direccion Call Center provides back-office services.
Conclusion
In conclusion, Allus Peru Direccion Call Center is a leading call center in Peru, offering exceptional customer support services to clients in various industries. Allus Peru Direccion Call Center has over 30 years of experience in the industry, and its clients have benefited from the state-of-the-art technology, bilingual staff, and customized solutions provided by the call center. Choosing Allus Peru Direccion Call Center will undoubtedly help your business save costs while providing your customers with exceptional customer support services. We hope this article has provided you with all the necessary information about Allus Peru Direccion Call Center.
Closing Statement with Disclaimer
Thank you for reading our article about Allus Peru Direccion Call Center. We put in a lot of effort and research to provide you with accurate and reliable information. However, we cannot guarantee that all the information provided in this article is entirely accurate or free from errors. Therefore, we advise that you conduct further research before making any decisions based on the information provided in this article.