Welcome, dear readers! Do you know what GLS Call Center is? If not, then you are missing out on a lot. GLS Call Center is a renowned organization that offers 24/7 customer support services to its clients. If you are a business owner or entrepreneur, you must have heard about GLS Call Center. It is a leading name in the call center industry known for its reliability, efficiency, and customer-centric approach.
Are you excited to know more about GLS Call Center? Then, we are here to provide you with detailed information about this organization. Our team has researched thoroughly and come up with the most comprehensive guide about GLS Call Center. In this guide, you will find everything you need to know about GLS Call Center, from its history and services to its pricing, FAQs and more.
The Introduction of GLS Call Center
GLS Call Center was founded in 2002 with the aim of providing top-quality customer support services to businesses across the globe. The company’s headquarters are located in New York City and the call center is situated in the Philippines. One of the unique features of GLS Call Center is its customer-centric approach, which is what separates it from other call centers in the industry.
GLS Call Center has a dedicated team of professionals who have years of experience in customer support services. They are highly skilled and trained to handle any type of customer query with ease. Whether you are a small business or a large corporation, GLS Call Center can provide you with tailor-made solutions that cater to your specific business needs.
One of the primary goals of GLS Call Center is to help businesses improve their customer service and retain their customers. With its 24/7 availability and multilingual support, GLS Call Center ensures that its clients’ customers are always satisfied with the service they receive.
The Services Offered by GLS Call Center
GLS Call Center offers a wide range of services that cater to the needs of different businesses. Some of the services offered by GLS Call Center include:
| Services | Description |
|---|---|
| Inbound Call Center Services | GLS Call Center provides inbound call center services, which includes handling customer queries, complaints, and support. |
| Outbound Call Center Services | The company also provides outbound call center services, such as telemarketing, lead generation, and customer surveys. |
| Live Chat Support | GLS Call Center offers live chat support services to its clients, which helps them to connect with their customers in real-time. |
| Email Support Services | The organization provides email support services to its clients, which enables them to handle customer queries via email. |
| Social Media Support Services | GLS Call Center also offers social media support services, which help businesses in managing their social media profiles. |
| Virtual Assistant Services | The company provides virtual assistant services that help businesses in managing their day-to-day tasks. |
The Benefits of Choosing GLS Call Center
Choosing GLS Call Center for your business can bring a plethora of benefits. Some of the benefits of choosing GLS Call Center are:
- 24/7 availability: GLS Call Center is available round the clock, which means that your customers can avail your services at any time.
- Cost-effective solutions: GLS Call Center offers cost-effective solutions that cater to the specific needs of your business.
- Increased customer satisfaction: The organization’s customer-centric approach helps businesses in improving their customer satisfaction rates and retaining loyal customers.
- Scalable services: GLS Call Center’s services can be scaled up or down depending on the changing needs of your business.
- Reduced workload: Outsourcing your customer support services to GLS Call Center can help you to reduce your workload and focus on other important aspects of your business.
- Experienced professionals: GLS Call Center has a team of highly skilled and experienced professionals who are trained to handle any type of customer query.
GLS Call Center’s Pricing Model
GLS Call Center offers flexible pricing plans that cater to the specific needs of its clients. The pricing depends on various factors, such as the services availed, the volume of calls, etc. If you are interested in availing the services of GLS Call Center, you can contact their sales team for a custom quote.
FAQs
1. What types of businesses can benefit from GLS Call Center’s services?
GLS Call Center’s services can benefit a wide range of businesses, such as e-commerce stores, healthcare providers, real estate agencies, and more.
2. What type of training do the professionals at GLS Call Center receive?
The professionals at GLS Call Center receive extensive training in customer support services, communication skills, and more.
3. What makes GLS Call Center’s services unique?
GLS Call Center’s services are unique because of its customer-centric approach, which focuses on providing top-quality customer support services that cater to the specific needs of businesses.
4. How can GLS Call Center help businesses in improving their customer satisfaction rates?
GLS Call Center can help businesses in improving their customer satisfaction rates by providing top-quality, round-the-clock support services that cater to the specific needs of their customers.
5. Can businesses avail of GLS Call Center’s services on a trial basis?
Yes, businesses can avail of GLS Call Center’s services on a trial basis to see if they are satisfied with the services provided.
6. How can businesses contact GLS Call Center?
Businesses can contact GLS Call Center by visiting their website and filling out the contact form or by calling their sales team.
7. How does GLS Call Center ensure data security?
GLS Call Center ensures data security by using the latest security protocols and technologies that ensure the safety of its clients’ data.
8. Can businesses customize the services provided by GLS Call Center?
Yes, businesses can customize the services provided by GLS Call Center based on their specific needs and requirements.
9. How long does it take for GLS Call Center to onboard new clients?
The onboarding process at GLS Call Center takes around 4-6 weeks, depending on the complexity of the services availed.
10. Does GLS Call Center provide multilingual support?
Yes, GLS Call Center provides multilingual support services to its clients.
11. Can businesses monitor the performance of their customer support team at GLS Call Center?
Yes, businesses can monitor the performance of their customer support team at GLS Call Center using various tools and metrics provided by the company.
12. Is GLS Call Center compliant with industry standards?
Yes, GLS Call Center is compliant with industry standards and regulations, such as HIPAA, PCI, etc.
13. What type of reporting does GLS Call Center provide to its clients?
GLS Call Center provides various types of reports to its clients, such as call volume, average handle time, customer satisfaction rates, etc.
The Conclusion
We hope that this guide has provided you with all the information you need to know about GLS Call Center. The organization is a leading name in the call center industry and offers top-quality customer support services to businesses across the globe. Whether you are a small business or a large corporation, GLS Call Center can provide you with tailor-made solutions that cater to your specific business needs. So, if you are looking for a reliable and efficient call center service provider, then GLS Call Center is the right choice for you.
Don’t wait any longer! Contact GLS Call Center today and start availing their top-quality customer support services.
Disclaimer
The content of this article is for informational purposes only. The information provided here is not intended to be a substitute for professional advice or judgment. We do not endorse any particular service provider or product mentioned in this article. The reader must use their judgment and discretion before taking any action based on the information provided in this article.