Connecting with Digi Has Never Been Easier With Their Call Center
Greetings, fellow users! In this digital age, connectivity is everything, and we all want to stay in touch with our loved ones, businesses, and acquaintances. Sure, we have smartphones, messaging apps, and social media, but what if we need immediate assistance and cannot wait for a reply? This is where call centers come in handy, and Digi Contact Number Call Center is one of the best in Malaysia. In this article, we will guide you through the essential information that you need to know about Digi’s contact number call center. 📞
Introduction
Digi Telecommunications Sdn. Bhd. is a Malaysian mobile communication company that has been providing services since 1995. It is one of the largest telecommunications providers in Malaysia, offering a variety of mobile plans, internet services, and digital solutions to its customers. With over 11 million subscribers and counting, Digi has established itself as a reliable and credible brand that caters to its customers’ needs. One of Digi’s key features is its call center, which is available 24/7 to assist users with their queries, complaints or assistance. This is useful in case the user cannot access Digi’s services online or through the mobile application, or if they need immediate help.
As Digi’s tagline goes, “Let’s Inspire,” they aim to provide an inspiring and seamless customer experience that is convenient and hassle-free. Whether you are a new user or an old-time customer, Digi’s call center is always there to provide the necessary assistance. Not only does it save time, but it helps users to get through to the right person and get the job done immediately.
In this article, we will provide you with everything you need to know about Digi’s call center, including its contact number, services, features, and frequently asked questions. We will also provide you with a comprehensive table for quick reference whenever you need it.
Digi Contact Number Call Center
Digi’s call center can be reached by dialing several numbers, depending on your needs. The contact numbers are as follows:
| Department | Contact Number | Operating Hours |
|---|---|---|
| Customer Service | 016-2211800 | 24 hours |
| Customer Live Chat | 016-2998899 | 10 am – 9 pm daily |
| International Roaming | 1300-888-006 | 24 hours |
Customer Service
For general inquiries, complaints, and assistance, users can dial the customer service number at 016-2211800, which is available 24 hours a day, seven days a week. If you are calling from overseas, you can dial 6016-2211800. This number can be used for a variety of purposes, such as bill inquiries, network coverage, product information, and more.
Users can also use Digi’s online platform, MyDigi, or the Digi Mobile App to access customer service. If you prefer to chat with a customer service representative, you can use the customer live chat at 016-2998899, available from 10 am to 9 pm daily.
International Roaming
Digi offers international roaming services for those who are traveling overseas. Users can dial 1300-888-006 to activate the service, which allows them to make calls and use mobile data abroad. This service is available 24 hours a day, seven days a week.
Features and Services
Digi’s call center offers several features and services that make it stand out from other call centers. Some of these features include:
Multiple Languages
Digi’s customer service representatives can communicate in several languages, including English, Malay, Mandarin, and Tamil. This ensures that users can get assistance in their preferred language.
Accessibility
Digi’s call center is available to all users, regardless of their location or device. All users need to do is dial the number, and they will be connected to a customer service representative.
24/7 Assistance
Digi’s call center operates 24 hours a day, seven days a week, ensuring that users can get assistance at any time of the day.
Quick Response Time
Digi’s call center has a quick response time, ensuring that users do not have to wait long to connect to a customer service representative.
Frequently Asked Questions (FAQs)
What is Digi’s call center number?
Digi’s call center number is 016-2211800 for general inquiries, complaints, and assistance. For customer live chat, the number is 016-2998899. For international roaming, the number is 1300-888-006.
Is Digi’s call center available 24/7?
Yes, Digi’s call center is available 24 hours a day, seven days a week.
What languages can I communicate with Digi’s customer service representatives?
Digi’s customer service representatives can communicate in several languages, including English, Malay, Mandarin, and Tamil.
How can I access Digi’s call center?
You can access Digi’s call center by dialing the contact numbers provided or by using the MyDigi app or Digi’s online platform.
What services does Digi’s call center offer?
Digi’s call center offers a variety of services, including bill inquiries, network coverage, product information, and more.
How can I activate international roaming services?
You can activate international roaming services by dialing 1300-888-006.
What are the operating hours for the customer live chat?
The customer live chat is available from 10 am to 9 pm daily.
What do I do if I have a complaint?
You can dial the customer service number at 016-2211800 or use the customer live chat to file a complaint.
Can I access Digi’s call center if I am not a Digi user?
Yes, Digi’s call center is available to both Digi users and non-users.
How long does it take to connect to a customer service representative?
Digi’s call center has a quick response time, and users do not have to wait long to connect to a customer service representative.
What kind of assistance can I get from Digi’s call center?
Digi’s call center can assist with general inquiries, complaints, and assistance, such as bill inquiries, network coverage, product information, and more.
What are the benefits of using Digi’s call center?
The benefits of using Digi’s call center include quick response time, accessibility, 24/7 assistance, and the ability to communicate in multiple languages.
How do I make a suggestion?
You can make a suggestion by using the customer live chat or by dialing 016-2211800.
Where can I find more information about Digi’s call center?
You can find more information about Digi’s call center on their official website or by using the MyDigi app.
Conclusion
In conclusion, Digi Contact Number Call Center is an essential feature that every Digi user should know about. It provides users with immediate assistance, accessibility, and quick response time, making it a reliable and convenient platform for queries and assistance. With the contact numbers provided, users can easily reach the customer service representatives and receive help in several languages. Furthermore, Digi’s call center is available 24 hours a day, seven days a week, ensuring that users do not have to wait long to get the job done.
We highly recommend using Digi’s call center for any queries or assistance, as it is one of the best in Malaysia. So, what are you waiting for? Dial the number and connect with the right person today! 📞
Disclaimer
This article is for informational purposes only. The information provided is accurate to the best of our knowledge at the time of writing. However, we do not guarantee its accuracy and shall not be held responsible for any loss or damage resulting from its use. Users are advised to contact Digi’s customer service representatives for the most up-to-date information and assistance.