Introduction
Welcome to our article about the best headsets to buy for call centers! Whether you’re a call center agent or a manager, investing in high-quality headsets can make a huge difference in your productivity and customer satisfaction. In this article, we’ll discuss the different types of headsets available, what to look for when choosing a headset, and our top picks for the best headsets to buy.
Who is this article for?
This article is for anyone in the call center industry. If you’re a call center agent, you’ll learn about the different types of headsets that can help you stay comfortable and focused during long shifts. If you’re a call center manager, you’ll learn how to choose headsets for your team that will help boost their productivity and deliver excellent customer service.
The importance of investing in quality headsets
We can’t stress enough how important it is to invest in high-quality headsets for call center work. Here are just a few reasons why:
- :headphone: Comfort: If you’re wearing a headset for several hours a day, it’s important to choose one that’s comfortable to wear. Quality headsets usually have cushioned ear cups and adjustable headbands that can accommodate different head sizes.
- :headphone: Sound quality: When you’re on the phone all day, it’s crucial that you can hear and be heard clearly. High-quality headsets will have noise-cancelling technology that filters out background noise, as well as high-definition audio that makes voices sound crisp and clear.
- :headphone: Productivity: With the right headset, you can stay focused on your conversations without being distracted by background noise or discomfort. This can boost your productivity and help you provide better service to customers.
Types of headsets
There are several types of headsets available for call center work. Here are the most common:
| Type | Description |
|---|---|
| Over-the-ear | These headsets have ear cups that go over your ears and a headband that rests on top of your head. |
| On-ear | These headsets have smaller ear cups that sit on top of your ears rather than enclosing them. They’re usually lighter and more portable than over-the-ear headsets. |
| In-ear | Also known as earbuds, these headsets fit directly into your ear canal. They’re the most portable option, but they may not be as comfortable or provide as good sound quality as over-the-ear or on-ear headsets. |
What to look for when choosing a headset
Here are some key factors to consider when choosing a headset for call center work:
- :headphone: Comfort: Look for headsets with cushioned ear cups and adjustable headbands that can fit different head sizes.
- :headphone: Sound quality: Consider headsets with noise-cancelling technology to filter out background noise and high-definition audio for clear sound.
- :headphone: Compatibility: Make sure the headset is compatible with your phone or computer system.
- :headphone: Durability: Choose a headset that’s built to last with sturdy materials and reinforced connections.
- :headphone: Price: Consider your budget, but remember that investing in a high-quality headset can pay off in productivity and customer satisfaction.
Our top picks for headsets best buy
Based on our research and customer reviews, here are our top picks for the best headsets to buy for call center work:
1. Jabra Biz 2400 II
The Jabra Biz 2400 II is a high-end over-the-ear headset with excellent sound quality, noise-cancelling technology, and comfortable ear cushions. It’s also designed to be durable and long-lasting.
2. Plantronics Voyager Focus UC
The Plantronics Voyager Focus UC is an on-the-ear headset with impressive noise-cancelling technology and a sleek, modern design. It also has features like voice commands and smart sensors that make it easy to use.
3. Sennheiser SC 660
The Sennheiser SC 660 is a comfortable over-the-ear headset with excellent sound quality and noise-cancelling technology. It’s also designed to be lightweight and ergonomic for all-day wear.
4. Mpow Pro Trucker Bluetooth Headset
The Mpow Pro Trucker Bluetooth Headset is an affordable option for those on a budget. It has noise-cancelling technology, a comfortable fit, and can connect to two devices at the same time.
5. Logitech H650e
The Logitech H650e is an on-ear headset with noise-cancelling technology and a stylish, professional design. It has a comfortable fit and clear sound quality.
FAQs
1. What’s the difference between over-the-ear and on-ear headsets?
Over-the-ear headsets have ear cups that go over your ears, while on-ear headsets have ear cups that sit on top of your ears. Over-the-ear headsets are usually more comfortable and provide better noise isolation, but they can be bulkier and less portable.
2. Can I use a gaming headset for call center work?
While gaming headsets may have good sound quality, they may not have the noise-cancelling technology or comfort features that are essential for call center work. It’s best to choose headsets that are specifically designed for call center use.
3. Can I connect my headset to multiple devices?
Some headsets, like the Mpow Pro Trucker Bluetooth Headset, can connect to two devices at the same time. This can be useful if you need to switch between your computer and phone throughout the day.
4. How do I clean my headset?
You can clean your headset with a soft cloth and a mild cleaning solution. Avoid using harsh chemicals or abrasive materials that could damage the headset.
5. Can I use a wireless headset for call center work?
Yes, wireless headsets can be a great option for call center work. Just make sure to choose a headset with a long battery life and reliable wireless connectivity.
6. How important is noise-cancelling technology in a headset?
Noise-cancelling technology is essential for call center work, as it helps filter out background noise and make conversations clearer. Look for headsets with active noise-cancelling features that can adapt to different environments.
7. Do I need a headset amplifier for my headset?
Depending on your phone or computer system, you may need a headset amplifier to get the best sound quality from your headset. Check the manufacturer’s specifications to see if an amplifier is recommended.
8. Can I use a headset with my mobile phone?
Yes, many headsets are compatible with mobile phones. Just make sure to choose a headset with Bluetooth connectivity or a compatible adapter.
9. How do I know if a headset is compatible with my phone or computer system?
Check the manufacturer’s specifications to see if the headset is compatible with your phone or computer system. You can also contact the manufacturer’s customer service department for assistance.
10. How long do headsets usually last?
With proper care and maintenance, headsets can last for several years. However, it’s important to replace headsets that are no longer functioning properly or that have worn out ear cushions or headbands.
11. Can I use a headset with a desk phone?
Yes, many headsets are compatible with desk phones. Just make sure to choose a headset with a compatible cable or adapter.
12. How do I adjust the volume on my headset?
Most headsets have a volume control button or dial that allows you to adjust the volume of your calls. If you’re having trouble adjusting the volume, check the manufacturer’s instructions for specific guidance.
13. Can I use a headset with my laptop?
Yes, many headsets are compatible with laptops. Just make sure to choose a headset with compatible connections or adapters.
Conclusion
Investing in high-quality headsets is essential for anyone in the call center industry. With the right headset, you can stay comfortable, focused, and productive during even the longest shifts. We hope this guide has helped you understand the different types of headsets available and what to look for when choosing a headset. Remember to choose a headset that fits your needs and budget, and don’t hesitate to reach out to the manufacturer’s customer service department if you have any questions.
Take Action Now
If you’re in the market for a new headset, we encourage you to check out our top picks and read customer reviews before making a decision. A high-quality headset can make a huge difference in your call center experience, so it’s worth investing in one that meets your needs and fits your budget.
Closing Statement with Disclaimer
Disclaimer: We may earn a commission for purchases made through our links. However, our recommendations are based on thorough research and customer reviews, and we stand by the quality of the products we recommend.
Thank you for reading our article on headsets best buy for call center work. We hope you’ve found it informative and helpful. If you have any questions or comments, please feel free to reach out to us.