📞 Let Your Voice Be Heard – Contact Pemra Complaint Call Center Today!
As television viewers, it is essential to be informed about the latest happenings in the media industry. While the majority of the news and entertainment programs are created to entertain and inform us, some content may not align with our beliefs and values. This is where the importance of regulatory bodies, such as the Pakistan Electronic Media Regulatory Authority (PEMRA), comes in. PEMRA takes care of the interests of the television viewers by ensuring the provision of quality and appropriate content. If you have any concerns about television content, you can contact the PEMRA Complaint Call Center.
PEMRA is a federal regulatory body that oversees the media industry in Pakistan. The authority plays a crucial role in ensuring the provision of ethical and unbiased content to the audience. It not only regulates the content aired on television but also supervises radio programs, satellite channels, and advertising. One of the primary functions of PEMRA is to address viewer concerns by providing a complaint lodging mechanism.
📊 Understanding the PEMRA Complaint Call Center
The PEMRA Complaint Call Center is a portal that allows viewers to report any inappropriate or unethical content being aired on television. The center provides a platform for viewers to share their concerns regarding any program, advertisement, or news item aired on a television channel. The complaints can be lodged in three languages; English, Urdu, and regional languages. The call center operates from 9 am to 9 pm every day and is equipped with modern communication systems to ensure prompt and efficient handling of complaints.
Upon receiving a complaint, PEMRA forwards it to the relevant television channel for clarification. The channel is given a specific time frame to respond, after which PEMRA reviews the response and takes appropriate action. Any violation of PEMRA’s code of conduct results in a fine, suspension, or cancellation of the channel’s license. Therefore, it is essential to report any violation through the PEMRA Complaint Call Center promptly.
📑 Procedure to Lodge Complaints with PEMRA
PEMRA has made the process of lodging complaints simple and easy. Here is a step-by-step guide to filing a complaint with PEMRA:
| Step | Action |
|---|---|
| Step 1 | Call the PEMRA Complaint Call Center at 0800-73672 or send an email at complaints@pemra.gov.pk to register your complaint. |
| Step 2 | Provide details of the program, advertisement, or news item you have a complaint about. The complaint must contain the name of the program, the date and time of the airing, and the name of the channel. |
| Step 3 | Provide your contact details, including your name, address, and contact number. |
| Step 4 | Acknowledge the receipt of the complaint by the PEMRA Complaint Call Center. You will be given a reference number to track the progress of your complaint. |
| Step 5 | PEMRA will forward the complaint to the relevant television channel for clarification. The channel has a specific time frame to respond to the complaint. |
| Step 6 | PEMRA will review the response and take appropriate action. You will be notified of the outcome of your complaint. |
🤔 Frequently Asked Questions (FAQs)
1. What is PEMRA, and what is its role?
PEMRA is a federal regulatory body that oversees the media industry in Pakistan. The authority plays a crucial role in ensuring the provision of ethical and unbiased content to the audience.
2. What is the PEMRA Complaint Call Center, and how does it work?
The PEMRA Complaint Call Center is a portal that allows viewers to report any inappropriate or unethical content being aired on television. Upon receiving a complaint, PEMRA forwards it to the relevant television channel for clarification. The channel is given a specific time frame to respond, after which PEMRA reviews the response and takes appropriate action.
3. What kind of complaints can be lodged with PEMRA?
Viewers can lodge complaints about any program, advertisement, or news item aired on a television channel that they deem inappropriate, unethical, or against PEMRA’s code of conduct.
4. How can I file a complaint with PEMRA?
You can call the PEMRA Complaint Call Center at 0800-73672 or send an email at complaints@pemra.gov.pk to register your complaint.
5. What information do I need to provide while lodging a complaint with PEMRA?
You need to provide the name of the program, the date and time of the airing, the name of the channel, and your contact details, including your name, address, and contact number.
6. What is the time frame for filing a complaint with PEMRA?
You can lodge a complaint with PEMRA within 30 days of the airing of the program, advertisement, or news item.
7. How long does it take for PEMRA to respond to a complaint?
PEMRA forwards the complaint to the relevant television channel for clarification. The channel has a specific time frame to respond to the complaint. PEMRA reviews the response and takes appropriate action.
8. Will my identity be kept confidential if I file a complaint with PEMRA?
PEMRA keeps the identity of the complainant confidential, and their information is not disclosed to the television channel or any third party.
9. What happens if a television channel is found guilty of violating PEMRA’s code of conduct?
Any violation of PEMRA’s code of conduct results in a fine, suspension, or cancellation of the channel’s license.
10. Can I appeal against PEMRA’s decision?
Yes, you can appeal against PEMRA’s decision by filing a review petition within 30 days of the issuance of the decision.
11. What are the working hours of the PEMRA Complaint Call Center?
The PEMRA Complaint Call Center operates from 9 am to 9 pm every day.
12. Can I lodge a complaint in any language?
Yes, you can lodge a complaint in English, Urdu, or any regional language.
13. Is there any fee for filing a complaint with PEMRA?
No, there is no fee for filing a complaint with PEMRA.
👍 Take Action Today – Contact PEMRA Complaint Call Center
PEMRA’s complaint mechanism is essential to ensure a healthy and transparent media industry. By filing a complaint, you can contribute to the provision of quality content that aligns with your values and beliefs. Do not hesitate to contact the PEMRA Complaint Call Center today to let your voice be heard!
📝 Closing Statement with Disclaimer
PEMRA’s complaint mechanism is a valuable resource for the viewers to report any violation of the code of conduct. However, it is essential to note that filing a complaint should not be taken lightly. The complaints must be based on genuine concerns and not personal bias or prejudice. Moreover, viewers must provide accurate and complete information while lodging the complaint. Lastly, it is important to understand that PEMRA’s decision is final, and any attempt to influence it through inappropriate means is prohibited.