Introduction
Greetings to all the readers who are on a quest to find the best call center in the Philippines! With the booming industry of business process outsourcing (BPO) in the country, it can be challenging to narrow down the search among the plethora of options that offer enticing packages and services.
However, fear not, because this article will provide you with a comprehensive guide to the best call centers in the Philippines. From their services to their accolades and recognitions, we have got you covered. Let’s dive in and explore the top call centers that the Philippines has to offer!
What is a Call Center?
A call center is an outsourcing service that provides customer support, technical assistance, sales, and marketing services through phone calls, email, chats, and other communication channels. Call centers are a vital component of BPO and are a cost-effective way for businesses to expand their services globally while maintaining their core operations.
Why is the Philippines a Haven for Call Centers?
The Philippines has become a hub for BPO, and its success can be attributed to several factors. English proficiency, low labor costs, timezone compatibility, and government support are the primary reasons. Filipinos are known for their excellent command of the English language, making them ideal candidates for BPO jobs that require communication with international clients. In addition, the country’s strategic location makes it appealing to businesses from the US, Europe, and Australia.
What Makes a Call Center the Best?
Several factors contribute to making a call center the best. These include the quality of services, customer satisfaction, employee retention, and industry recognition through awards and certifications. The best call centers employ a team of skilled and knowledgeable agents who can handle customer queries effectively and provide excellent services.
Best Call Centers in the Philippines
1. Teleperformance
| Services | Awards and Recognition | Employee Retention |
|---|---|---|
| Customer Support, Technical Assistance, Sales, and Marketing Services | 2019 Asia-Pacific Contact Center Outsourcing Service Provider of the Year; 2019 Philippine Economic Zone Authority Award for Excellence in Information Technology | Employee of the Year awards, Employee Engagement Programs, and Competitive Salary Packages |
Teleperformance is one of the leading call centers in the Philippines and has been in the business for over 20 years. Its services cater to various industries, from healthcare to retail and e-commerce. Teleperformance has over 45,000 employees in the country and has received numerous recognitions for its quality services and employee retention programs.
2. Convergys
| Services | Awards and Recognition | Employee Retention |
|---|---|---|
| Customer Support, Technical Assistance, Sales, and Marketing Services | 2018 International ICT Awards Best Contact Center and BPO Company; 2017 Philippine Economic Zone Authority Outstanding Employer Award | Employee Engagement Programs, Competitive Salary Packages, and Career Advancement Opportunities |
Convergys is a global leader in customer management and has been operating in the Philippines for over 25 years. Its services revolve around customer experience management, technical support, and sales acceleration. Convergys has over 60,000 employees in the country and has received several awards for its excellent services and employee retention programs.
3. Sykes Asia
| Services | Awards and Recognition | Employee Retention |
|---|---|---|
| Customer Support, Technical Assistance, Sales, and Marketing Services | 2019 Asia-Pacific Stevie Awards for Sales and Customer Service Gold Stevie Winner for Innovation in Customer Service; 2019 Philippine Economic Zone Authority Award for Excellence in Information Technology | Employee Engagement Programs, Competitive Salary Packages, and Career Advancement Opportunities |
Sykes Asia is a multinational company that has operations in over 20 countries worldwide. Its services include multilingual customer support, technical assistance, and sales acceleration. Sykes Asia has over 15,000 employees in the Philippines and has received several accolades for its quality services and employee retention programs.
4. Accenture
| Services | Awards and Recognition | Employee Retention |
|---|---|---|
| Customer Support, Technical Assistance, Back-Office Services, and Sales | 2019 Stevie Awards for Sales and Customer Service Gold Stevie Winner for Innovation in Customer Service Management; 2018 TAGUIG City Government’s Grand Employer of the Year Award | Employee Engagement Programs, Competitive Salary Packages, and Career Advancement Opportunities |
Accenture is a global professional services company that offers a variety of services, including consulting, digital, and technology. Its BPO services revolve around customer experience, back-office, and sales. Accenture has over 40,000 employees in the country and has received several recognitions for its quality services and employee retention programs.
Frequently Asked Questions (FAQs)
1. What are the typical working hours of a call center agent in the Philippines?
Most call centers operate 24/7, so shifts can vary from morning to evening to night. Agents usually work eight hours per day, five to six days a week, depending on the company’s policies.
2. What are the common services offered by a call center in the Philippines?
Most call centers offer customer support, technical assistance, sales, and marketing services. Some also offer back-office support, data entry, and transcription services.
3. Do I need to have a college degree to work in a call center in the Philippines?
Most call centers require their agents to have at least a high school diploma or its equivalent. However, having a college degree or a relevant certification can increase your chances of getting hired and may lead to career advancement opportunities.
4. How much can I earn as a call center agent in the Philippines?
The average salary of a call center agent in the Philippines ranges from PHP 15,000 to PHP 25,000 ($300 to $500) per month. However, salaries can vary depending on the company’s policies, services, and location.
5. What are the common benefits offered by call centers in the Philippines?
Most call centers offer competitive salary packages, health and wellness benefits, retirement plans, and employee engagement programs. Some also provide career advancement opportunities and training and development programs.
6. How can I apply for a job in a call center in the Philippines?
You can apply for a job in a call center in the Philippines by visiting the company’s website, checking job postings on job portals, or attending job fairs. You can also seek the help of recruitment agencies that cater to BPO companies.
7. What are the challenges of working in a call center in the Philippines?
Working in a call center can be challenging due to the nature of the job, which entails dealing with difficult customers, working in a fast-paced environment, and maintaining high standards of quality and productivity. However, call centers provide excellent career opportunities and benefits that compensate for these challenges.
Conclusion
In conclusion, the Philippines is home to some of the best call centers in the world. Teleperformance, Convergys, Sykes Asia, and Accenture are the top players in the industry and have received several recognitions for their quality services and employee retention programs. Whether you are a business looking for outsourcing solutions or an individual searching for job opportunities, the call center industry in the Philippines has got you covered.
Take action now and explore the best call centers that the Philippines has to offer. Who knows, your next job or business partner could be just a phone call away!
Closing Statement with Disclaimer
This article provides general information only, and we do not guarantee the accuracy, completeness, or suitability of the contents for any particular purpose. This article should not be construed as professional advice or a substitute for professional services. We do not accept any responsibility or liability for any loss, damage, or injury that may arise from the use of this article.
Before making any decisions or taking any action, please consult with an appropriate professional who can provide advice that is specific to your needs and circumstances.
Thank you for reading this article, and we hope that it has been informative and helpful in your search for the best call centers in the Philippines.