The Best Call Center in Medan for Ninja Xpress Customers
Welcome to our comprehensive guide to Ninja Xpress Medan Call Center! If you’re a customer of Ninja Xpress in Medan, you probably know that they offer the best delivery services in town. But what happens when you have a question or concern about your package? That’s where the Ninja Xpress Medan Call Center comes in. In this article, we’ll cover everything you need to know about their call center, including how to contact them, their working hours, and the services they offer. Let’s get started!
📞 How to Contact Ninja Xpress Medan Call Center
Before we dive into the details, let’s first talk about how you can contact the Ninja Xpress Medan Call Center. There are several ways to get in touch with them:
1. Phone
You can reach the Ninja Xpress Medan Call Center by phone at +62 813-9579-5656. This number is available 24/7, so you can contact them anytime you need assistance.
2. Email
If you prefer to communicate via email, you can send your query to customercare@ninjavan.co.id. Make sure to provide as much information as possible, such as your tracking number or order ID, to help them assist you better.
3. Chat Support
Ninja Xpress also provides a chat support feature on their website, where you can talk to their customer service representatives in real-time. Just visit their website and click on the “Chat with us” button.
🕰 Working Hours of Ninja Xpress Medan Call Center
One of the essential things to know when contacting any call center is their working hours. Ninja Xpress Medan Call Center operates from Monday to Saturday, from 9 AM to 6 PM. However, they’re closed on Sundays and public holidays. Keep this in mind when planning to contact them.
💼 Services Offered by Ninja Xpress Medan Call Center
Now that we’ve covered how to contact them and their working hours, let’s explore the essential services offered by Ninja Xpress Medan Call Center.
1. Tracking Assistance
If you want to track your package’s status, you can contact the call center and provide them with your tracking number. They will assist you in providing the latest update on your package.
2. Delivery Inquiries
If you have any questions or concerns about the delivery of your package, you can contact the call center for assistance. They will provide you with the necessary information and help resolve any issues you may have.
3. Rescheduling Delivery
If you’re not available to receive your package on the scheduled delivery date, you can contact the call center to reschedule the delivery. They will coordinate with the delivery team to arrange a convenient date and time for you to receive your package.
4. Complaints and Feedback
If you’re not satisfied with the delivery service or have any other complaints or feedback, you can contact the call center. They will listen to your concerns and take appropriate action to address them.
📝 Frequently Asked Questions (FAQs)
Here are some frequently asked questions about the Ninja Xpress Medan Call Center:
1. What languages does the call center support?
The call center supports Indonesian and English languages.
2. Can I cancel my order through the call center?
No, you can’t cancel your order through the call center. You need to cancel it on the Ninja Xpress website or app.
3. Is there a customer service number for Ninja Xpress in other cities?
Yes, Ninja Xpress has call centers in various cities across Indonesia. You can find the customer service number for your city on their website.
4. How long does it take to get a response from the call center?
The call center aims to respond to all inquiries within 24 hours. However, response time may vary depending on the volume of inquiries.
5. What should I do if my package is lost or damaged?
If your package is lost or damaged during delivery, you can contact the call center to file a claim. They will guide you through the process and provide you with compensation if applicable.
6. Can I change the delivery address through the call center?
No, you can’t change the delivery address through the call center. You need to change it on the Ninja Xpress website or app.
7. What documents do I need to file a claim for lost or damaged packages?
You need to prepare the original invoice or receipt, a photo of the damaged item, and a photo of the outer packaging. The call center will guide you through the process.
8. Is there a limit on the size or weight of packages that Ninja Xpress can deliver?
Yes, Ninja Xpress has specific size and weight restrictions. You can find the details on their website.
9. Can I track my package on the Ninja Xpress website?
Yes, you can track your package on the Ninja Xpress website or through their mobile app.
10. Does Ninja Xpress provide international delivery?
No, Ninja Xpress currently only provides domestic delivery within Indonesia.
11. What payment methods does Ninja Xpress accept?
Ninja Xpress accepts various payment methods, including bank transfer, credit card, and cash-on-delivery.
12. How long does it take for Ninja Xpress to deliver a package?
The delivery time may vary depending on the destination and package size. You can check the estimated delivery time on their website or app.
13. Can I request a specific delivery time?
No, Ninja Xpress doesn’t provide the option to request a specific delivery time.
🤝 Conclusion
Overall, Ninja Xpress Medan Call Center provides excellent support to their customers. Whether you need assistance with tracking your package or have any complaints, they’re always available to help. We hope that this guide has provided you with all the information you need to know about their call center. If you have any further questions or feedback, don’t hesitate to contact them!
Remember to always keep your tracking number and order ID handy to expedite the assistance process. With the excellent services provided by Ninja Xpress Medan Call Center, you can enjoy a hassle-free delivery experience.
📢 Closing Statement with Disclaimer
Disclaimer: The information provided in this article is accurate as of the time of writing. Please note that Ninja Xpress may update their services, working hours, or contact details at any time without prior notice. We encourage you to check their website for the latest information and contact their call center for any inquiries or assistance.
We hope that you found this article informative and helpful. If you have any questions, feedback, or suggestions for future articles, please don’t hesitate to contact us. Thank you for reading!