Find Exciting Opportunities in the Medical Call Center Industry Near You
Greetings to all the job seekers out there! Are you looking for an exciting career in the medical industry? If so, you have landed on the right page. In this article, we will talk about the available medical jobs in call centers near you. We will discuss the required qualifications, the responsibilities of the job, the compensation package, and everything else you need to know to land your dream job. So, if you are ready to explore the world of medical call centers, then let’s dive in!
Why Choose Medical Jobs in Call Centers?
Medical jobs in call centers are an excellent option for people looking for a stable and rewarding career in the healthcare industry. These jobs are in high demand and offer numerous benefits such as flexible working hours, competitive pay, and excellent growth opportunities.
Medical call centers provide essential services for patients, healthcare providers, and insurance companies 24/7. They handle a range of healthcare-related inquiries, from appointment scheduling to medication management, and everything in between. As a medical call center representative, you are the first point of contact with patients and their families, making it a highly responsible job that requires excellent communication and interpersonal skills.
Qualifications Required for Medical Jobs Near Me Call Center
To land a job in a medical call center, you will need to meet specific qualifications. Most call centers prefer candidates with a high school diploma or equivalent. However, some employers may require a bachelor’s degree in a related field, such as healthcare administration or nursing.
Strong communication skills and the ability to multitask, prioritize tasks and work under pressure are also essential for this job. Additionally, you will need to be familiar with medical terminology and basic computer skills to handle electronic medical records and customer relationship management (CRM) software.
Responsibilities of Medical Jobs Near Me Call Center
Medical call center representatives play a crucial role in ensuring the smooth functioning of healthcare services. Some of the typical responsibilities of this job include:
- Answering patient’s calls and emails and providing exceptional customer service.
- Assisting patients with medical appointment scheduling and rescheduling.
- Handling inquiries related to medication, health insurance, and medical procedures.
- Verifying patient’s insurance coverage and eligibility for medical benefits.
- Transferring calls to appropriate healthcare professionals as necessary.
- Resolving patient’s concerns and complaints in an empathetic and professional manner.
- Maintaining electronic medical records and updating patient’s information as required.
Compensation & Benefits for Medical Jobs Near Me Call Center
The compensation package for medical call center representatives varies depending on the employer, job location, and level of experience. Typically, the average hourly rate for call center representatives ranges from $13 to $20 per hour. However, some employers may offer higher pay for candidates with advanced qualifications, certifications, or experience in the field.
Besides a competitive salary, medical call center jobs also offer numerous benefits such as health insurance, retirement plans, paid time off, and other work-life balance benefits. Many employers also provide on-the-job training and opportunities for career advancement.
Table of Available Medical Jobs Near Me Call Center
| Job Title | Job Description | Location | Qualifications | Pay |
|---|---|---|---|---|
| Medical Call Center Representative | Answering patient’s calls and emails, scheduling appointments, verifying insurance coverage, and maintaining electronic medical records. | New York, NY | High School Diploma, Medical Terminology Knowledge | $15/hour |
| Healthcare Customer Service Representative | Assisting healthcare providers, handling inquiries related to medical procedures, and managing patient’s files. | Los Angeles, CA | Bachelor’s Degree, CRM software Skills | $18/hour |
| Patient Service Coordinator | Coordinating patient’s appointments, managing medical records, and billing. | Chicago, IL | High School Diploma, Customer Service Skills | $14/hour |
Frequently Asked Questions (FAQs)
How Long Does It Take to Get Hired in a Medical Call Center?
The hiring process for a medical call center job depends on several factors, such as the employer’s requirements, the job’s location, and the number of applicants. Generally, it takes around two to four weeks to get hired in a medical call center.
Do I Need Certification to Work in a Medical Call Center?
No, certification is not mandatory for a medical call center job. However, some employers may prefer candidates with certifications related to the job, such as Certified Medical Assistant (CMA) or Certified Healthcare Customer Service (CHCS).
What Is the Job Outlook for Medical Call Center Representatives?
The job outlook for medical call center representatives is positive, with a projected growth rate of 10% from 2019 to 2029. This growth is faster than the average for all occupations, making it an excellent career option for people looking for job security and growth opportunities.
What Is the Average Salary of a Medical Call Center Representative?
The average hourly rate for medical call center representatives ranges from $13 to $20 per hour, depending on the employer and job location.
What Are the Essential Skills Required for a Medical Call Center Job?
The essential skills required for a medical call center job include excellent communication and interpersonal skills, multitasking, customer service, medical terminology knowledge, and computer skills.
Can I Work from Home as a Medical Call Center Representative?
Yes, some medical call center jobs offer work from home opportunities, especially during the current pandemic situation.
What Are the Working Hours for a Medical Call Center Job?
The working hours for a medical call center job may vary depending on the employer’s requirements. Most call centers provide 24/7 services; hence, the job may include working evening shifts, weekends, and holidays.
Do Medical Call Center Jobs Require Experience?
Most medical call center jobs do not require prior experience. However, some employers may prefer candidates with relevant experience in customer service, healthcare, or call center operations.
What Are the Growth Opportunities in Medical Call Center Jobs?
Medical call center jobs provide excellent growth opportunities for the right candidates. The job may lead to advanced roles such as supervisor, team lead, or quality analyst. Additionally, some employers provide tuition reimbursement and on-the-job training programs, enabling employees to advance their careers and gain new skills.
How Many Calls Does a Medical Call Center Representative Handle Per Day?
The number of calls a medical call center representative handles per day depends mainly on the employer and call center’s workload. However, on average, a representative may handle around 100 to 120 calls per day.
What Is the Dress Code for a Medical Call Center Job?
The dress code for a medical call center job may vary depending on the employer’s requirements. Most employers prefer business casual attire, and some may require uniforms.
What Are Some Advantages of Working in a Medical Call Center?
Working in a medical call center offers several advantages, such as flexible working hours, competitive pay, excellent growth opportunities, and the satisfaction of helping patients and healthcare providers.
What Are Some Disadvantages of Working in a Medical Call Center?
Some of the disadvantages of working in a medical call center include dealing with angry or frustrated patients, handling a high volume of calls, and working in a high-pressure environment.
How Can I Improve My Chances of Getting Hired in a Medical Call Center?
To improve your chances of getting hired in a medical call center, you should have excellent communication and customer service skills, be familiar with medical terminology and computer software, and demonstrate a passion for helping patients and healthcare providers. Additionally, having prior experience in customer service, healthcare, or call center operations can be an advantage.
Conclusion
Medical call center jobs offer exciting opportunities for people looking to start or advance their careers in the healthcare industry. These jobs provide excellent growth opportunities, competitive pay, and the satisfaction of helping patients and healthcare providers. To land your dream job, you need to meet the required qualifications, possess essential skills, and demonstrate a passion for the job.
We hope this article has provided you with valuable information about medical jobs in call centers near you. If you are interested in pursuing a career in this field, start your job search today and apply for the available opportunities. Best of luck in your job search!
Disclaimer
This article is for informational purposes only and does not constitute professional advice. The content of this article is accurate to the best of our knowledge at the time of writing. However, the job market is dynamic, and the information provided may change over time. Therefore, we recommend that you conduct your research and seek professional advice before making any employment or career decisions.