The Future of Customer Support is Here
Greetings, fellow readers! In today’s fast-paced world, having a reliable call center is vital for any business to thrive. United Bank Limited (UBL) is no exception. With over 1,375 branches and an extensive network of ATMs, UBL has been a trusted name in banking for over 60 years. However, it’s their state-of-the-art call center that has been making waves in the industry.
If you’re looking for a call center that’s available 24/7, offers a multitude of services, and has highly trained staff, then look no further than UBL’s call center. In this comprehensive article, we’ll take an in-depth look at UBL’s call center, including its history, services, and the technology behind it all. So, without further ado, let’s dive in!
The History of UBL’s Call Center
UBL’s call center was established in 2006, with the aim of providing an efficient and reliable customer service experience. Since then, it has grown exponentially, with over 1,200 employees dedicated to serving customers 24/7. UBL’s call center has received numerous awards over the years, including the Best Banking Contact Center award from the International Finance Magazine.
Services Offered by UBL’s Call Center
UBL’s call center offers a wide range of services, including:
| Services | Description |
|---|---|
| Account Information | Customers can check their account balance, transaction history, and other account-related information. |
| Card Services | Customers can block their card, apply for a new card, or report any fraudulent activity on their card. |
| Loan Information | Customers can check their loan status, repayment schedule, and other loan-related details. |
| Product Information | Customers can get information about UBL’s products and services. |
| Complaints and Feedback | Customers can lodge complaints or provide feedback about UBL’s products and services. |
The Technology Behind UBL’s Call Center
UBL’s call center is powered by cutting-edge technology, including:
- Interactive Voice Response (IVR): An automated system that allows customers to get information about their accounts or transfer to a customer service representative.
- Automatic Call Distribution (ACD): A system that routes calls to an available agent.
- Call Recording System: A system that records all calls for quality assurance purposes.
- Customer Relationship Management (CRM) System: A system that stores customer information and history, allowing agents to provide personalized service.
FAQs About UBL’s Call Center
Q: What are the call center operating hours?
A: UBL’s call center operates 24 hours a day, 7 days a week.
Q: How long does it take to reach a representative?
A: On average, it takes less than 30 seconds to reach a representative.
Q: Can I block my card if it’s lost or stolen?
A: Yes, you can call UBL’s call center to block your card immediately.
Q: Can I apply for a loan through the call center?
A: No, you cannot apply for a loan through the call center. However, the representative can provide you with information about the loan application process and requirements.
Q: How can I give feedback about UBL’s call center service?
A: You can provide feedback by calling the call center or filling out the feedback form on UBL’s website.
Q: Can I speak to a representative in a language other than English?
A: Yes, UBL’s call center has representatives who are proficient in Urdu, Sindhi, and Punjabi.
Q: Can I get information about UBL’s products and services through the call center?
A: Yes, you can get information about UBL’s products and services by calling the call center.
Q: Can I change my account details through the call center?
A: No, for security purposes, you cannot change your account details through the call center. You need to visit a UBL branch for that.
Q: What if I have a complaint?
A: You can lodge a complaint by calling the call center or visiting a UBL branch.
Q: Can I get my account statement through the call center?
A: Yes, you can get your account statement by calling the call center.
Q: Can I check my account balance through the call center?
A: Yes, you can check your account balance by calling the call center.
Q: Are the call center representatives trained?
A: Yes, all call center representatives go through extensive training to ensure they provide high-quality customer service.
Q: What if my call gets disconnected?
A: If your call gets disconnected, a representative will call you back within 2 minutes.
Q: Can I apply for a credit card through the call center?
A: No, you cannot apply for a credit card through the call center. However, the representative can provide you with information about the credit card application process and requirements.
The Benefits of UBL’s Call Center
UBL’s call center has numerous benefits, including:
- 24/7 Availability: You can reach a representative anytime, anywhere.
- Multiple Services: You can get information about your account, card services, loans, and more.
- Highly Trained Staff: UBL’s call center representatives go through extensive training to provide top-notch customer service.
- Cutting-Edge Technology: UBL’s call center is powered by state-of-the-art technology to ensure seamless service.
- Fast Response Time: You can reach a representative in less than 30 seconds on average.
The Future of UBL’s Call Center
UBL’s call center is constantly evolving to meet the changing needs of its customers. In the future, UBL plans to integrate more advanced technology, such as chatbots and artificial intelligence, to provide even better service. With UBL’s call center, you can expect nothing but excellence.
Take Action Now
Now that you know everything about UBL’s call center, it’s time to take action. If you haven’t already, save UBL’s call center number in your contacts so that you can reach a representative in case of any queries or issues. And if you’re looking for a reliable bank with excellent customer service, consider UBL.
Disclaimer
This article is intended for informational purposes only and does not constitute financial advice. Please consult a financial advisor before making any financial decisions.