Introduction
Greetings, dear reader! Have you ever had a frustrating experience while trying to resolve an issue with a product or service? We’ve all been there, and we know how it feels. Companies can never underestimate the importance of customer support since it can make or break a business. In this digital age, having an efficient call center has become the need of the hour. Angel Call Center is one such solution that has emerged as a game-changer in the customer support industry.
Angel Call Center is a cloud-based call center solution that offers inbound, outbound, and blended call handling capabilities. The platform is designed to help organizations manage their customer interactions with ease. The solution is ideal for businesses of all sizes and industries, including healthcare, e-commerce, travel, and hospitality.
In this article, we will provide a comprehensive overview of Angel Call Center and how it can benefit your business. We will dive deep into its features, pricing, and customer support. So, without further ado, let’s get started.
What is Angel Call Center?
Angel Call Center is a cloud-based call center solution that offers state-of-the-art features to help organizations manage their customer interactions seamlessly. The solution is designed to provide exceptional customer service and increase agent productivity. It is an all-in-one solution that offers inbound, outbound, and blended call handling capabilities.
Key Features of Angel Call Center
| Feature | Description |
|---|---|
| Interactive Voice Response (IVR) | Allows callers to interact with a computer-generated voice to get the information they need. |
| Automatic Call Distribution (ACD) | Routes incoming calls to the right agent based on their skills and availability. |
| Intelligent Routing | Routes calls based on rules, such as time of day, agent availability and caller location. |
| Call Recording | Records incoming and outgoing calls for quality assurance and legal compliance purposes. |
| Real-time Analytics | Provides real-time statistics on agent performance and call center metrics. |
| CRM Integrations | Integrates with popular CRM tools like Salesforce, Zoho, and HubSpot to provide a better customer experience. |
| 24/7 Customer Support | Provides round-the-clock customer support to ensure your call center is always up and running. |
How Does Angel Call Center Work?
Angel Call Center is a cloud-based solution, which means you don’t need to install any software or hardware. All you need is a stable internet connection and a web browser. Once you sign up for Angel Call Center, you will get access to its web-based dashboard, which is intuitive and user-friendly. You can customize the dashboard based on your business requirements and agent preferences.
Inbound Call Handling
Angel Call Center’s inbound call handling feature allows you to handle incoming calls efficiently. When a customer calls your business, they will be greeted by an Interactive Voice Response (IVR), which will route the call to the right agent based on their skills and availability. The system also provides useful information about the caller, such as their name, phone number, and history of previous interactions with your business.
Outbound Call Handling
Angel Call Center’s outbound call handling feature allows you to make outbound calls with ease. You can create a list of contacts and schedule calls at a specific time. The system also provides automatic call recording and real-time analytics, which can help you improve your agent’s performance and customer satisfaction.
Blended Call Handling
Angel Call Center’s blended call handling feature allows your agents to handle both inbound and outbound calls simultaneously. This can increase agents’ productivity and lead to a better customer experience.
Pricing
Angel Call Center offers flexible pricing plans that are tailored to your business needs. The pricing is based on the number of agents, number of minutes, and features you need. The solution offers a free trial with no credit card required, so you can try before you buy.
Starter Plan
The Starter plan is ideal for small businesses that need basic call center features. The plan starts at $19 per month per user and includes:
- Unlimited inbound and outbound calls
- Interactive Voice Response (IVR)
- Automatic Call Distribution (ACD)
- Call recording
- Real-time analytics
Professional Plan
The Professional plan is ideal for medium-sized businesses that need advanced call center features. The plan starts at $49 per month per user and includes:
- All features from the Starter plan
- Intelligent routing
- Customizable IVR
- CRM integrations
- 24/7 customer support
Enterprise Plan
The Enterprise plan is ideal for large businesses that need enterprise-grade call center features. The plan starts at $99 per month per user and includes:
- All features from the Professional plan
- Dedicated account manager
- Custom reporting
- Advanced security features
- Customizable dashboards
Frequently Asked Questions
How is Angel Call Center different from traditional call centers?
Angel Call Center is a cloud-based solution, which means you don’t need to install any software or hardware. Traditional call centers require an on-premise setup, which can be time-consuming and costly. Angel Call Center offers a flexible pay-as-you-go pricing model, which means you only pay for the features you need.
How does Angel Call Center ensure data security?
Angel Call Center uses state-of-the-art security measures to ensure your data is safe and secure. The solution is compliant with industry-standard security protocols, such as HIPAA, PCI-DSS, and GDPR. The platform also provides role-based access control, which means you can control who has access to sensitive data.
Can Angel Call Center integrate with my existing CRM software?
Yes, Angel Call Center can integrate with popular CRM tools like Salesforce, Zoho, and HubSpot. The integration can help you streamline your customer interactions and provide a better customer experience.
How can Angel Call Center improve my agent’s performance?
Angel Call Center provides real-time analytics and call recording, which can help you identify areas of improvement for your agents. The system also provides Intelligent Routing, which routes calls based on rules, such as time of day, agent availability, and caller location. This can help your agents handle calls more efficiently and improve customer satisfaction.
How can I contact Angel Call Center customer support?
Angel Call Center provides 24/7 customer support via phone, email, and live chat. You can contact their support team anytime you need assistance.
Does Angel Call Center offer a free trial?
Yes, Angel Call Center offers a free trial with no credit card required. You can try the solution before you buy and see if it is the right fit for your business.
Can I customize the dashboard based on my business requirements?
Yes, Angel Call Center’s dashboard is customizable, and you can tailor it based on your business needs and agent preferences.
How can Angel Call Center benefit my business?
Angel Call Center can help your business in numerous ways, such as:
- Providing exceptional customer service
- Increase agent productivity
- Real-time analytics and reporting
- Flexible pay-as-you-go pricing model
How can I get started with Angel Call Center?
You can get started with Angel Call Center by signing up for a free trial on their website. Once you sign up, you will get access to their web-based dashboard, and you can start using the solution right away.
What kind of businesses can benefit from Angel Call Center?
Angel Call Center is ideal for businesses of all sizes and industries, including healthcare, e-commerce, travel, and hospitality.
How long does it take to set up Angel Call Center?
Angel Call Center is a cloud-based solution, which means you can set it up quickly without any hardware or software installation. The setup time depends on the number of agents and features you need.
Can I cancel my Angel Call Center subscription anytime?
Yes, you can cancel your Angel Call Center subscription anytime. There are no cancellation fees, and you can cancel via phone, email, or live chat.
What kind of customer support does Angel Call Center provide?
Angel Call Center provides 24/7 customer support via phone, email, and live chat. Their support team is knowledgeable and can help you with any issues you may have.
Does Angel Call Center provide any training for new users?
Yes, Angel Call Center provides training for new users. Their training program is designed to help you get up and running quickly and efficiently.
What kind of payment options does Angel Call Center offer?
Angel Call Center offers flexible payment options, including credit card, PayPal, and bank transfer. You can choose the payment option that works best for your business.
Conclusion
In conclusion, Angel Call Center is a cloud-based call center solution that offers state-of-the-art features to help organizations manage their customer interactions with ease. The solution is designed to provide exceptional customer service and increase agent productivity. With its flexible pricing plans, real-time analytics, and 24/7 customer support, Angel Call Center is the perfect solution for businesses of all sizes and industries.
If you’re looking for an efficient call center solution that can revolutionize your customer support, then Angel Call Center is the answer. Sign up for a free trial today, and experience the difference!
Disclaimer
The views and opinions expressed in this article are solely those of the author and do not reflect the official policy or position of any agency or organization mentioned. This article is for informational purposes only and should not be considered as professional or legal advice.