Greetings, call center professionals! If you’re reading this, then you’re probably looking for the best headphones to use in your call center. Look no further, as we’ve got you covered. In this article, we’ll take you on a journey through the world of head phones, and give you all the information you need to choose the perfect set of headphones for your call center. So sit back, relax, and let’s get started!
The Importance of Head Phones in a Call Center
🎧 Headphones are an essential tool for any call center. They allow agents to communicate with customers clearly and effectively, without having to worry about any external noise interfering with the conversation.
🎧 In addition to improving communication, headphones also improve productivity. They allow agents to focus solely on their calls, without the distractions of the outside world. This allows agents to handle more calls in less time, improving overall call center efficiency.
🎧 Lastly, headphones are important for the comfort of agents. The right set of headphones can reduce neck and shoulder strain, and provide comfort during long hours of phone use.
Understanding Head Phone Specifications
Types of Head Phones
When it comes to head phones, there are two main types: over-ear and on-ear. Over-ear headphones cover the entire ear, while on-ear headphones rest on top of the ear. Both types have their pros and cons, and the choice ultimately depends on personal preference.
| Type of Head Phones | Pros | Cons |
|---|---|---|
| Over-Ear | Comfortable, reduce outside noise, better sound quality | Can be bulky, may cause ear sweating |
| On-Ear | Lightweight, easier to carry, less ear sweating | Can be less comfortable, more outside noise interference, lower sound quality |
Sound Quality
The sound quality of headphones is measured in Hertz (Hz) and decibels (dB). The higher the Hz, the better the audio quality. The higher the dB, the louder the audio. For call centers, it is recommended to choose a headset with a frequency response range of 100 Hz to 8,000 Hz and a sound pressure level of 85 dB to 115 dB.
Microphone Quality
The microphone is an essential component of any headset, as it allows the agent to effectively communicate with the customer. Microphone quality is measured by the decibel level and the directionality. High-quality microphones have a noise-cancelling feature that blocks out background noise, ensuring clear communication with customers.
Choosing the Right Head Phone for Your Call Center
Factors to Consider
When choosing the right headset for your call center, there are several factors to consider:
- Comfort: Choose a headset that is comfortable for long hours of use.
- Sound Quality: Choose a headset with a frequency response range of 100 Hz to 8,000 Hz and a sound pressure level of 85 dB to 115 dB.
- Microphone Quality: Choose a headset with a high-quality microphone with noise-cancelling features.
- Wired vs. Wireless: Decide if you want a wired or wireless headset. Wired headsets offer better sound quality, while wireless headsets offer more flexibility and ease of use.
Top Head Phones for Call Centers
Plantronics HW540 EncorePro convertible headset
The Plantronics HW540 EncorePro is a lightweight headset that offers excellent sound quality and a comfortable fit. It features noise-cancelling technology, a flexible microphone boom, and a quick disconnect feature for easy mobility.
Jabra Evolve 75
The Jabra Evolve 75 is a wireless headset that offers excellent sound quality and noise-cancelling technology. It features a comfortable over-ear design and a long battery life of up to 18 hours.
Sennheiser SD Pro 2
The Sennheiser SD Pro 2 is a wired headset that offers excellent sound quality and a comfortable fit. It features noise-cancelling technology, a flexible microphone boom, and a quick release feature for easy mobility.
FAQs
What is the best type of headset for a call center?
The best type of headset for a call center depends on personal preference. Over-ear headphones offer better sound quality and noise reduction, while on-ear headphones are more lightweight and portable.
Do I need a noise-cancelling microphone?
Yes, a noise-cancelling microphone is essential for clear communication with customers. It blocks out background noise, ensuring that the customer can hear the agent clearly.
Should I choose a wired or wireless headset?
The choice between a wired or wireless headset depends on personal preference. Wired headsets offer better sound quality, while wireless headsets offer more flexibility and ease of use.
What is the best brand of head phones for a call center?
Some of the best brands of head phones for a call center include Plantronics, Jabra, and Sennheiser.
Can I use regular headphones for a call center?
No, regular headphones do not have the same microphone quality or noise-cancelling features as call center headsets. It is important to use a headset specifically designed for call center use.
Can I connect my headset to my computer?
Yes, most call center headsets come with a USB or 3.5mm jack that can be connected to a computer.
How do I clean my headset?
To clean your headset, use a dry cloth to wipe down the ear cups, headband, and microphone. Do not use water or cleaning solutions, as this can damage the headset.
Can I adjust the volume on my headset?
Yes, most call center headsets come with volume control buttons on the ear cups or on the cable.
How long do call center headsets last?
Call center headsets typically last for several years with proper care and maintenance.
How do I know if my headset is compatible with my phone system?
Check with your phone system provider to ensure that the headset you choose is compatible with your system.
What is the warranty on call center headsets?
Most call center headsets come with a one-year warranty. Some brands offer extended warranty options.
Can I use my call center headset for gaming?
Yes, call center headsets can be used for gaming, but they may not have all the features of a gaming headset.
Are call center headsets expensive?
Call center headsets range in price, with some models costing a few hundred dollars and others costing less than fifty dollars. It is important to choose a headset that fits your budget and needs.
Conclusion: Choose the Right Head Phone for Your Call Center Today!
As you can see, there are many factors to consider when choosing the right headset for your call center. By understanding the different types of headphones, important specifications, and factors to consider, you can make an informed decision that will improve communication, productivity, and comfort in your call center. We hope this guide has been helpful, and wish you the best of luck in choosing the perfect headset for your needs!
Take Action Today!
Ready to upgrade your call center’s head phones? Browse our selection of call center headsets today and choose the perfect set for your team!
Closing Statement with Disclaimer
While we have made every effort to provide accurate and up-to-date information in this article, we cannot be held responsible for any errors or omissions. Before making any decisions regarding head phones for your call center, we recommend consulting with a professional or doing further research to ensure that you have all the information you need to make an informed decision. Thank you for reading, and happy headset shopping!