Introduction
Greetings, dear readers! Do you ever wonder how today’s businesses can efficiently handle customer inquiries, technical support, and sales concerns without hurting their bottom line? The answer lies in call centers. A call center is a centralized department used to manage, process, and respond to high volumes of phone calls, emails, and web chats from customers. In today’s fast-paced world, they are essential to keeping businesses running smoothly and retaining customer satisfaction.
The APAC Tucson Call Center is one of the leading call centers in the business process outsourcing (BPO) industry. It provides various services such as customer support, technical support, billing, and sales for various companies worldwide. With its unwavering commitment to customer satisfaction, the APAC Tucson Call Center has undoubtedly made a positive impact in the BPO industry. In this article, we will delve deeper into the APAC Tucson Call Center to learn more about its history, services, and achievements.
History of the APAC Tucson Call Center
The APAC Tucson Call Center was founded in 1997 by Janie Hochberg. Back then, it only had 15 employees and provided customer service and sales support for a single client. However, over the years, APAC Tucson has continually grown to become a globally-recognized call center. In 2011, the call center was acquired by Expert Global Solutions (EGS), which later changed its name to Alorica. With EGS’s acquisition, the APAC Tucson Call Center has significantly improved its services and increased its customer base.
Services Offered by the APAC Tucson Call Center
The APAC Tucson Call Center offers a wide range of services to meet its clients’ needs. Its services include:
| Services | Description |
|---|---|
| Customer Service | The APAC Tucson Call Center handles customer inquiries, complaints, and feedback. |
| Technical Support | The call center provides technical assistance to customers who are having issues with the client’s products or services. |
| Billing | The APAC Tucson Call Center is responsible for processing invoices and collecting payments from customers. |
| Sales | The APAC Tucson Call Center handles product inquiries and sales for various clients. |
APAC Tucson Call Center’s Achievements and Awards
The APAC Tucson Call Center has received numerous awards in recognition of its exceptional customer service and operational excellence.
- Alorica’s 2019 North America BPO of the Year
- 2019 Stevie® Bronze Winner for Customer Service Outsourcing Provider of the Year
- 2017 Best in Biz Awards International: Large Call Center of the Year
- 2016 Arizona Corporate Excellence Awards: Top 50 Private Companies
FAQs
What is a call center?
A call center is a centralized department used to manage, process, and respond to high volumes of phone calls, emails, and web chats from customers.
What services does the APAC Tucson Call Center offer?
The APAC Tucson Call Center offers customer service, technical support, billing, and sales for various companies worldwide.
When was the APAC Tucson Call Center founded?
The APAC Tucson Call Center was founded in 1997.
Who founded the APAC Tucson Call Center?
The APAC Tucson Call Center was founded by Janie Hochberg.
When was the APAC Tucson Call Center acquired by EGS?
The APAC Tucson Call Center was acquired by Expert Global Solutions (EGS) in 2011.
What is the APAC Tucson Call Center’s biggest achievement?
The APAC Tucson Call Center’s biggest achievement is winning Alorica’s 2019 North America BPO of the Year award.
What type of companies does the APAC Tucson Call Center serve?
The APAC Tucson Call Center serves companies in various industries worldwide, including healthcare, retail, telecommunications, and finance.
What is the APAC Tucson Call Center’s mission?
The APAC Tucson Call Center’s mission is to provide exceptional customer service and operational excellence to its clients.
How has the APAC Tucson Call Center improved over the years?
The APAC Tucson Call Center has improved over the years by expanding its services, increasing its customer base, and winning numerous awards in recognition of its excellence.
What are the benefits of outsourcing to the APAC Tucson Call Center?
The benefits of outsourcing to the APAC Tucson Call Center include reduced costs, improved customer service, increased efficiency, and access to a professional team of trained agents.
How does the APAC Tucson Call Center ensure data security and privacy?
The APAC Tucson Call Center has strict security measures in place to ensure data security and privacy. All employees undergo background checks, and the call center complies with industry-standard security protocols and regulations.
What is the APAC Tucson Call Center’s recruitment process?
The APAC Tucson Call Center’s recruitment process involves a series of assessments, interviews, and background checks to ensure that only the most qualified candidates are hired.
How does the APAC Tucson Call Center handle customer complaints?
The APAC Tucson Call Center handles customer complaints by following the client’s policies and procedures. The call center has a trained team of agents who handle customer complaints effectively and efficiently.
What is the APAC Tucson Call Center’s average response time?
The APAC Tucson Call Center’s average response time varies depending on the client’s needs and the type of service required.
Conclusion
The APAC Tucson Call Center is a phenomenal BPO company that has proven its excellence and commitment to customer satisfaction time and time again. Its exceptional services, unwavering dedication, and innovative solutions have made it the go-to choice for companies worldwide. Outsourcing to the APAC Tucson Call Center is a reliable and cost-effective strategy for businesses looking to streamline their operations and improve their customer service. Contact the APAC Tucson Call Center today to experience what sets them apart from the rest!
Take Action Today
Don’t hesitate to outsource to the APAC Tucson Call Center and experience their exceptional services. Contact them today and take advantage of their expertise and reliability.
Disclaimer
This article is for informational purposes only, and we do not claim any affiliation with the APAC Tucson Call Center. The information provided in this article is accurate as of the date of publication. However, we recommend that readers conduct their own research and due diligence before making any decisions.
