Introduction
Greetings, dear readers! In this article, we will explore the Tesda training program for call center agents. Are you looking to start a career in the BPO industry? Are you new to the call center world and looking to gain new skills? This article is for you! We will provide a comprehensive overview of the training program, its benefits, and what you can expect during the training process.
📌 Attention! Did you know that the Philippines is the world’s second-largest provider of call center services, next to India? The BPO industry is one of the fastest-growing industries in the country, with over a million employed call center agents.
In this article, we will discuss the following:
Table of Contents
- What is Tesda?
- What is a call center?
- What is a call center agent?
- Tesda training program for call center agents
- How to apply for the Tesda training program
- Tesda training centers for call center agents
- What to expect during the Tesda training program
- Tesda training curriculum for call center agents
- Tesda training requirements for call center agents
- Tesda training duration for call center agents
- Tesda training fees for call center agents
- Tesda assessment and certification for call center agents
- Tesda training program benefits for call center agents
- Tesda training program FAQ
- Conclusion
What is Tesda?
The Technical Education and Skills Development Authority (Tesda) is a government agency in the Philippines that oversees the training and certification of technical and vocational education and training (TVET) programs. Its goal is to provide quality education and training to Filipinos to improve their competitiveness in the global job market.
What is a call center?
A call center is a centralized office used for receiving and transmitting a large volume of requests by telephone. It is a hub for receiving customer service inquiries, tech support questions, and sales inquiries, among other things.
What is a call center agent?
A call center agent is a person who interacts with customers on behalf of a company. Their primary goal is to provide quality service by answering customer inquiries, resolving issues, and handling customer complaints.
Tesda training program for call center agents
The Tesda training program for call center agents is a vocational training course that provides theoretical and practical training to individuals who want to work in the BPO industry. This program teaches students basic call center skills such as customer service, communication, and computer literacy. By completing the program, students will be equipped to work as call center agents.
How to apply for the Tesda training program
To apply for the Tesda training program, interested individuals must visit the nearest Tesda office or accredited training center. They must submit the following requirements:
- Birth certificate
- High school diploma, transcript of records, or certificate of completion of alternative learning system (ALS)
- Two passport-sized photos
- Valid IDs (SSS, TIN, Passport, Driver’s License, or Voter’s ID)
Tesda training centers for call center agents
Tesda has a nationwide network of accredited training centers that offer the call center training program. These centers are equipped with state-of-the-art facilities and experienced trainers to ensure that students receive quality education and training.
What to expect during the Tesda training program
The Tesda training program for call center agents typically lasts for 156 hours, which is equivalent to six weeks of training. During the training program, students will learn call center fundamentals such as customer service, communication skills, and handling customer complaints. They will also receive hands-on training on computer applications and software used in the BPO industry.
Tesda training curriculum for call center agents
The Tesda training program for call center agents covers the following topics:
| Module | Topics |
|---|---|
| Module 1: Call Center Fundamentals |
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| Module 2: Computer Literacy |
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| Module 3: Call Handling Skills |
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Tesda training requirements for call center agents
To be eligible for the Tesda training program for call center agents, students must meet the following requirements:
- At least 18 years old
- At least high school graduate
- Physically and mentally fit
- Good communication skills
Tesda training duration for call center agents
The Tesda training program for call center agents typically lasts for six weeks or 156 hours. However, the duration may vary depending on the training center’s curriculum and schedule.
Tesda training fees for call center agents
The Tesda training program for call center agents is free of charge. The government subsidizes the training program to provide accessible education and training to Filipinos.
Tesda assessment and certification for call center agents
After completing the training program, students must undergo an assessment and certification process to receive the NC II certificate for Call Center Services. The assessment process evaluates the student’s knowledge, skills, and attitude in call center operations.
Tesda training program benefits for call center agents
The Tesda training program for call center agents provides the following benefits:
- Free training program
- Hands-on training with state-of-the-art facilities and equipment
- Industry-recognized certificate
- Better job opportunities in the BPO industry
- Higher salary and benefits
- Opportunity to work in international call centers
- Improved communication and computer skills
Tesda training program FAQ
1. What are the requirements to enroll in the Tesda training program for call center agents?
Applicants must be at least 18 years old, a high school graduate, physically and mentally fit, and possess good communication skills.
2. Is the training program free of charge?
Yes, the training program is free of charge. The government subsidizes the training program to provide accessible education and training to Filipinos.
3. How long is the Tesda training program for call center agents?
The training program typically lasts for six weeks or 156 hours.
4. What is the Tesda assessment and certification process?
The assessment process evaluates the student’s knowledge, skills, and attitude in call center operations. Upon completion, students receive the NC II certificate for Call Center Services.
5. What are the benefits of the Tesda training program for call center agents?
The training program provides free training, hands-on training with state-of-the-art facilities and equipment, an industry-recognized certificate, better job opportunities, higher salary and benefits, and improved communication and computer skills.
6. Is the Tesda training program for call center agents only for Filipinos?
Yes, the training program is only available to Filipinos.
7. How can I apply for the Tesda training program for call center agents?
Interested individuals must visit the nearest Tesda office or accredited training center and submit the required documents.
Conclusion
Now that you have learned about the Tesda training program for call center agents, are you ready to start your career in the BPO industry? The training program provides accessible education and training to Filipinos, equipping them with the skills and knowledge necessary to succeed in the call center world. Enroll now and take the first step towards a successful career as a call center agent!
Closing Statement with Disclaimer
The information presented in this article is intended for informational purposes only. It is not intended to be a substitute for professional advice, diagnosis, or treatment. Always seek the advice of your qualified healthcare provider or other relevant professional with any questions you may have regarding a medical condition. The use of any information provided in this article is solely at your own risk.