Are you Looking for a Job in Kolkata Call Center? Here’s What You Need to Know!
Greetings job seekers! Are you hunting for a career in the ever-growing world of call centers in Kolkata? Well, you’re in luck, because the City of Joy is home to a large number of call centers providing excellent job opportunities for individuals with good communication skills and a positive attitude. However, like any other job, working in a call center has its pros and cons. Before you submit your resume, it is essential to have a clear understanding of the job requirements, working culture, and growth prospects.
Don’t worry, we got you covered! This article is packed with all the information you need to make an informed decision about pursuing a career in a Kolkata call center. From job roles to salary structure, we have covered everything! So, without further ado, let’s dive straight into the article.
What is a Call Center?
A Call Center is a centralized department that handles incoming or outgoing customer calls for a company. The primary aim of a call center is to provide excellent customer service by efficiently handling customer complaints, queries, and feedback.
Types of Call Centers
Call Centers can be classified into two types:
| Type of Call Center | Description |
|---|---|
| Inbound Call Center | These centers handle incoming calls from customers seeking information or assistance related to a product or service. For instance, a customer calling a bank’s inbound call center to inquire about a loan facility. |
| Outbound Call Center | These centers make outgoing calls to customers for various purposes, such as telemarketing, lead generation, or conducting customer satisfaction surveys. For example, a company’s outbound call center calling prospective customers to promote a new product. |
Job Opportunities in Kolkata Call Centers
Kolkata has emerged as a prominent hub for call center operations, providing a wide range of job opportunities for freshers and experienced professionals alike. Here are some of the job roles available in Kolkata call centers:
Customer Service Representative
Being a customer service representative is the most common job role in call centers. The main responsibility of a customer service representative is to handle customer queries and complaints and provide them with satisfactory solutions.
Technical Support Executive
Technical Support Executives are responsible for providing technical assistance to customers regarding a product or service. They need to have a sound understanding of the technical aspects of the product or service they are supporting.
Telecaller
Telecallers are responsible for making outgoing calls to potential customers and persuading them to buy a product or service. They need to have excellent communication and persuasion skills.
Team Leaders and Supervisors
Team Leaders and Supervisors are responsible for managing a team of customer service representatives or telecallers. They need to ensure that the team achieves its set targets and provides excellent customer service.
Trainers
Trainers are responsible for imparting training to new employees and making sure they possess the necessary skills to carry out their job effectively.
Quality Analysts
Quality Analysts are responsible for ensuring that the customer service representatives adhere to the company’s quality standards and provide excellent customer service.
Salary Structure in Kolkata Call Centers
The salary structure for call center employees in Kolkata varies depending on the job role, level of experience, and company policies. Here is an overview of the salary structure for job roles in Kolkata call centers:
Customer Service Representative
The average salary for a customer service representative in Kolkata call centers is INR 2,50,000 per annum.
Technical Support Executive
The average salary for a technical support executive in Kolkata call centers is INR 3,50,000 per annum.
Telecaller
The average salary for a telecaller in Kolkata call centers is INR 2,00,000 per annum.
Team Leaders and Supervisors
The average salary for a team leader or supervisor in Kolkata call centers is INR 4,50,000 per annum.
Trainers
The average salary for a trainer in Kolkata call centers is INR 3,50,000 per annum.
Quality Analysts
The average salary for a quality analyst in Kolkata call centers is INR 4,00,000 per annum.
FAQs About Job in Kolkata Call Center
1. What are the primary skills required to work in a Kolkata call center?
Excellent communication skills, patience, problem-solving skills, and a positive attitude are the primary skills required to work in a Kolkata call center.
2. Is it necessary to speak Bengali to work in a call center in Kolkata?
No, it is not necessary to speak Bengali to work in a call center in Kolkata. Most call centers in Kolkata operate in English and Hindi.
3. What is the working culture like in Kolkata call centers?
The working culture in Kolkata call centers is fast-paced and challenging. Employees are expected to meet strict targets and provide excellent customer service.
4. What are the growth prospects in Kolkata call centers?
Call centers provide excellent growth prospects for employees who perform well. Employees can move up the ladder to become team leaders, supervisors, or trainers.
5. What is the minimum educational qualification required to work in a Kolkata call center?
The minimum educational qualification required to work in a Kolkata call center is a high school diploma or equivalent.
6. Are night shifts mandatory in Kolkata call centers?
Most call centers in Kolkata operate 24X7, so night shifts may be mandatory for certain job roles.
7. What are the common challenges faced by employees working in Kolkata call centers?
Common challenges faced by employees working in Kolkata call centers include heavy workload, strict targets, and dealing with irate customers.
8. What is the age limit to work in a Kolkata call center?
There is no age limit to work in a Kolkata call center as long as the employee possesses the necessary skills and qualifications.
9. What are the companies that operate call centers in Kolkata?
Some of the top companies that operate call centers in Kolkata include Wipro, Infosys, Genpact, Aegis, and Tech Mahindra.
10. Are there any additional benefits offered by Kolkata call centers?
Most Kolkata call centers offer additional benefits such as health insurance, performance-based incentives, and transportation facilities.
11. What is the dress code for employees in Kolkata call centers?
The dress code for employees in Kolkata call centers is usually smart casuals or formal wear.
12. Is there any training provided to employees in Kolkata call centers?
Yes, most Kolkata call centers provide training to their employees to ensure they have the necessary skills to carry out their job effectively.
13. How to apply for a job in a Kolkata call center?
Interested candidates can apply for a job in a Kolkata call center by visiting the company’s website or job portals such as Naukri.com or Monster.com. They can also directly visit the company’s office and submit their resume.
Conclusion
In conclusion, working in a Kolkata call center can provide excellent job opportunities for individuals with good communication skills and a positive attitude. However, it is important to have a clear understanding of the job requirements, working culture, and growth prospects before applying for a job. We hope this article has provided you with all the information you need to make an informed decision about pursuing a career in a Kolkata call center.
If you have any queries or suggestions, please do not hesitate to leave a comment below. We wish you all the best in your job search!
Disclaimer
The information provided in this article is based on our research and experience. We have made every effort to ensure the accuracy and reliability of the information provided. However, we do not take any responsibility for any loss or damage caused by the use of this information. The final decision to apply for a job in a Kolkata call center rests solely with the individual.