Introduction
Welcome to our comprehensive guide to call center jobs in New Zealand! Here, we’ll take a deep dive into what the job entails, its benefits and drawbacks, and how you can successfully apply and work in this industry. With the COVID-19 pandemic forcing many people out of work, call centers remain one of the few industries still hiring. With that in mind, let’s explore the world of call center work in New Zealand.
The State of Call Center Jobs in New Zealand
Call center jobs in New Zealand have always been in high demand. The country’s thriving economy has led to more and more businesses setting up shop, which, in turn, has increased the need for customer support.
However, in the wake of the COVID-19 pandemic, the demand for call center services has skyrocketed. As businesses have moved online and a growing number of people are working remotely, the need for reliable customer support has become more crucial than ever before. This has led to a corresponding increase in call center hiring across the country.
According to recent reports, New Zealand’s call center industry is expected to grow by 25% by 2022. This growth is mainly driven by the increasing preference of businesses for outsourcing their customer support services to external providers, which is expected to increase by 5% in the same period. This makes now an excellent time to consider a career in call center work.
Why Choose a Call Center Job in New Zealand?
Before we dive deeper into the details of the job, let’s first take a look at why you might want to consider entering the call center industry in New Zealand.
First, call center jobs offer a lot of flexibility. Many call centers offer flexible shifts, making it an ideal job for those who have other obligations. This is particularly true for those who are looking for part-time work or shift work that can accommodate their studies or other commitments.
Second, call center jobs also offer a competitive wage. According to PayScale, the average hourly rate for call center workers in New Zealand is NZD 19.17. That’s a respectable salary, particularly for those starting out in their careers.
Finally, call centers offer lots of opportunities for career advancement. With the right skills and experience, you could quickly move up the ranks to become a team leader, a trainer, or even a manager. This makes it an excellent career choice for those who are looking for a long-term career path.
The Benefits of Working in a Call Center Job in New Zealand
Now that we’ve established why you might want to work in a call center job, let’s explore some of the benefits that come with the job itself.
| Benefits of Working in a Call Center Job in New Zealand | |
|---|---|
| Opportunity to work with a diverse range of people | ✅ |
| Opportunity for flexible work hours | ✅ |
| Opportunity for career advancement | ✅ |
| Competitive salary | ✅ |
| Opportunity to develop new skills | ✅ |
| Opportunity to work for a reputable organization | ✅ |
| Opportunity to work in a professional environment | ✅ |
Requirements for Working in a Call Center Job in New Zealand
Now that we’ve explored the benefits of working in a call center job, let’s examine the requirements you’ll need to fulfill to be successful in the job.
Educational Background
Most call centers only require a high school education or equivalent. However, having a post-secondary education in areas such as business or marketing can give you an edge over other candidates.
Experience
Most call centers are willing to train candidates on the job, so previous experience is not always required. However, experience in customer service or a similar field is highly desirable.
Skills
To be successful in a call center job, you’ll need to have strong communication skills, both written and verbal. You’ll also need to be highly organized and have strong time-management skills, as well as the ability to work well under pressure. Finally, you’ll need to be comfortable using basic computer software such as Microsoft Office.
Soft Skills
Call center jobs require a number of soft skills, such as the ability to stay calm under pressure, be patient, and empathetic. Additionally, you’ll need to be an excellent listener so that you can fully understand the customer’s needs and resolve their issues.
How to Apply for a Call Center Job in New Zealand
So, you’re ready to apply for a call center job in New Zealand – what next?
Research Potential Employers
First, you’ll need to research potential employers. You can do this by searching online, asking friends or family members who have worked in call center jobs before, or by checking the job listings on sites like Seek or Trade Me.
Prepare Your Resume and Cover Letter
Once you’ve identified potential employers, you’ll need to prepare your resume and cover letter. Make sure to tailor your resume to the specific job requirements and highlight any relevant experience or skills you have.
Submit Your Application
Once you’ve prepared your application, you’ll need to submit it to the potential employer. Many call centers have an online application process, which involves submitting your resume and cover letter through their website. Alternatively, you can also email your application directly to the employer.
Preparing for Your Interview
If your application is successful, you’ll be invited to an interview. Make sure to research the company beforehand and prepare for common call center interview questions, such as “Tell me about a time when you handled a difficult customer” or “How would you handle a customer who’s upset?”
FAQs
What are the different types of call center jobs?
There are several different types of call center jobs, including inbound customer service, outbound telemarketing, and technical support.
Is it hard to get a call center job in New Zealand?
While there is always competition for jobs, call center jobs are currently in high demand, making it easier to find a job in this industry.
What is the average salary for a call center worker in New Zealand?
According to PayScale, the average hourly rate for call center workers in New Zealand is NZD 19.17.
What are the common requirements for working in a call center job?
The common requirements for working in a call center job are a high school education, communication skills, time-management skills, and the ability to work well under pressure.
What are the working hours for call center jobs?
The working hours for call center jobs can vary depending on the employer. Many call centers offer flexible work hours to accommodate their employees’ schedules.
Can call center jobs be done remotely?
Yes, many call centers offer remote working options, particularly in the wake of the COVID-19 pandemic. However, this will depend on the specific employer and job requirements.
What is the turnover rate for call center jobs?
The turnover rate for call center jobs can be high, particularly for entry-level positions. However, this will depend on the specific employer, the job requirements, and the industry as a whole.
What skills do you need to work in a call center job?
To be successful in a call center job, you’ll need to have strong communication skills, organizational skills, time-management skills, and the ability to work well under pressure.
What is the future outlook for call center jobs in New Zealand?
The future outlook for call center jobs in New Zealand is positive, with the industry expected to grow by 25% by 2022.
What are some common call center interview questions?
Common call center interview questions might include “Tell me about a time when you handled a difficult customer,” “How would you handle a customer who’s upset?” or “What experience do you have in customer service?”
How long does the hiring process for call center jobs usually take?
The hiring process for call center jobs can vary depending on the employer. However, it typically takes around one to two weeks from the time of application to receiving an offer.
Can you advance your career in a call center job?
Yes, with the right skills and experience, you can quickly advance your career in a call center job, moving up the ranks to become a team leader, a trainer, or even a manager.
What are some common challenges that come with working in a call center job?
Some common challenges that come with working in a call center job include dealing with difficult customers, managing high call volumes, and working in a noisy environment.
Conclusion: A Bright Future in Call Center Jobs
As we’ve seen, call center jobs in New Zealand offer many benefits, including a competitive salary, flexible working hours, and opportunities for career advancement. With the industry expected to continue growing in the coming years, now is a great time to explore opportunities in this field.
If you’re interested in pursuing a career in call center work, follow the steps we’ve outlined in this guide. By doing your research, preparing your application carefully, and staying focused during your interview, you’ll be well on your way to landing your dream call center job in New Zealand.
Disclaimer
This article provides general information only and does not constitute advice. It is important that you seek professional advice relevant to your specific circumstances before deciding to act. We do not guarantee that the information in this article is accurate or complete and we do not endorse any company or organization mentioned in this article.