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Welcome to this ultimate guide on 8×8 VoIP reviews for call centers. As you may already know, communication is critical in running a successful business, and when it comes to contact centers, a reliable and efficient communication system can make all the difference. In this article, we will delve into the features, benefits, and drawbacks of 8×8 VoIP for call centers, and help you decide if it’s the right choice for your organization.
Introduction: What is 8×8 VoIP?
8×8 is a cloud-based communication and collaboration platform that offers a range of services, including VoIP phone systems, video conferencing, team messaging, and contact center solutions. The company was founded in 1987, and its VoIP services have been consistent in its recognition since then. Today, 8×8 is used by thousands of businesses of all sizes, including many call centers.
8×8 offers a plethora of features that make it an ideal choice for contact centers. It offers CRM integration, omnichannel support, call recording, analytics, and reporting, among others. With 8×8, you can improve your customer experience, increase agent productivity, and reduce costs.
But what makes 8×8 VoIP special?
8×8 VoIP is not just any other VoIP phone system. Its unique features and benefits make it stand out from the crowd. Here are some reasons why:
| Features | Benefits |
|---|---|
| Omnichannel support | You can handle calls, emails, and chats from one platform. |
| CRM integration | You can access customer data right from the 8×8 platform. |
| Analytics and reporting | You can track call volumes, wait times, and customer satisfaction. |
| Call recording | You can monitor agent performance and improve training. |
8×8 VoIP Reviews: Pros and Cons
Like any other platform, 8×8 VoIP has its share of pros and cons. It’s important to consider both sides before making a decision. Here are some of the strengths and weaknesses of 8×8 VoIP:
Pros:
1. Easy to use
One of the main advantages of 8×8 is its user-friendly interface. You don’t need any special training to use it, and your agents can easily navigate the platform. Additionally, 8×8 offers robust customer support, including online chat, phone, and email support.
2. Comprehensive features
8×8 offers a broad range of features that cater to the needs of call centers. Whether you need predictive dialing, ACD, or IVR, 8×8 has got you covered. Additionally, it offers customizable dashboards and reporting tools, so you can track the metrics that matter to your business.
3. Scalability
8×8 VoIP is highly scalable, so you can easily add or remove users as your business grows or shrinks. You can also integrate it with other third-party apps and platforms to increase efficiency.
Cons:
1. Cost
8×8 VoIP can be expensive, especially for smaller businesses. While the features are comprehensive, they come at a price. Additionally, some customers have reported hidden fees and lengthy contracts.
2. Integration issues
Some customers have reported integration issues with third-party applications. While 8×8 offers integration with many popular platforms, some customers have experienced issues with integration, which can affect overall efficiency.
3. Customer support
While 8×8 offers robust customer support, some customers have reported issues with response time and resolution. Some customers have also reported issues with language barriers when dealing with support.
8×8 VoIP Reviews: Frequently Asked Questions
1. Can 8×8 integrate with my CRM software?
Yes, 8×8 can integrate with many popular CRM software, including Salesforce, Zendesk, and Microsoft Dynamics.
2. Does 8×8 offer video conferencing?
Yes, 8×8 offers video conferencing as part of its cloud-based communications platform.
3. What is the pricing of 8×8 VoIP?
The pricing of 8×8 VoIP varies depending on the plan you select and the number of users. The standard plan starts at $12/month per user, while the premium plan starts at $45/month per user.
4. Can I use 8×8 on my mobile phone?
Yes, 8×8 has a mobile app that allows you to make calls and access your contacts from your mobile phone.
5. Does 8×8 offer analytics and reporting?
Yes, 8×8 offers analytics and reporting tools that allow you to track your call volumes and agent performance.
6. Can I record calls with 8×8?
Yes, 8×8 allows you to record calls for training and quality assurance purposes.
7. Does 8×8 offer support in different languages?
Yes, 8×8 offers support in many languages, including English, Spanish, French, and German.
8. Can I customize my dashboards in 8×8?
Yes, 8×8 allows you to customize your dashboards to show the metrics that matter to your business.
9. Can I use 8×8 for outbound calling?
Yes, 8×8 offers predictive dialing and auto-dialing for outbound calling.
10. What countries does 8×8 support?
8×8 supports more than 150 countries worldwide. You can check their website for the complete list of supported countries.
11. Does 8×8 offer SMS support?
Yes, 8×8 offers SMS support for text messaging with customers.
12. Can I use 8×8 for faxing?
Yes, 8×8 offers online faxing as part of its cloud-based communications platform.
13. What are the minimum requirements to use 8×8?
To use 8×8, you need a stable internet connection and a device with a web browser, such as a computer or mobile phone.
Conclusion: Is 8×8 VoIP Right for Your Call Center?
After reading this ultimate guide on 8×8 VoIP reviews for call centers, you should have a good understanding of what 8×8 VoIP is and what it has to offer. It’s essential to consider the features and benefits, as well as the drawbacks and costs, before making a decision.
If your call center requires a comprehensive and scalable communication system that offers CRM integration, analytics, and reporting tools, 8×8 VoIP may be the right choice for you. However, if you’re looking for a more affordable solution or have specific integrations needs, you may want to consider other options.
Ready to try 8×8 VoIP for your call center? Sign up for a free trial today!
Disclaimer
This article is not sponsored, endorsed, or affiliated with 8×8. The opinions and information presented in this article are based on research and analysis by the author. The author is not responsible for any errors or omissions in this article, nor for any damages or losses whatsoever arising from the use or reliance upon any information contained herein.