Introduction
Hello readers! Are you looking for a reliable and efficient call center that provides exceptional customer experience? Your search ends at 3sixty call center. In this article, we will take you on a journey to explore the world of 3sixty call center, a customer-centric company that has been providing excellent call center services for over a decade. So, sit back, relax and get ready to know more about this fantastic organization.
Who are we?
3sixty call center is a global contact center organization headquartered in Cebu City, Philippines. We specialize in providing high-quality customer service through a multi-channel approach. Our team of dedicated professionals is committed to delivering excellence and exceeding customer expectations at every interaction.
At 3sixty, we embrace diversity and inclusion, and we believe that our people are our greatest asset. We provide a conducive work environment and offer opportunities for our employees to grow and develop their skills.
What do we do?
3sixty call center offers a wide range of customer service solutions to businesses across various sectors. We provide inbound and outbound call center services, email support, chat support, and social media management to help our clients improve customer satisfaction and retention rates. Our services are available 24/7, ensuring that our clients can provide round-the-clock support to their customers.
Why choose us?
At 3sixty call center, we are committed to providing excellent customer service that is tailored to the unique needs of our clients. Our skilled agents are trained to handle customer inquiries, complaints, and feedback with empathy and professionalism. We use the latest technology to ensure that our services are of the highest quality and provide real-time insights into customer behavior and preferences.
Our services are cost-effective, and we offer flexible pricing models to suit the needs of our clients. We also have a robust quality assurance program that ensures that our services adhere to the highest industry standards.
3sixty Call Center: A Detailed Overview
History
3sixty call center was established in 2008 with the aim of providing best-in-class call center services to businesses across various sectors. Over the years, we have expanded our services and operations to other countries, such as the USA, Canada, the UK, and Australia, to cater to the needs of our global clients.
Services
At 3sixty call center, we offer a range of inbound and outbound call center services that include:
| Service | Description |
|---|---|
| Inbound call center services | We handle customer inquiries, complaints, and feedback through phone, email, chat, and social media |
| Outbound call center services | We initiate customer outreach for sales, surveys, collections, and follow-ups |
| Email and chat support | We provide email and chat support to address customer queries and concerns |
| Social media management | We manage social media accounts to improve customer engagement and brand reputation |
Industries
We serve businesses across various sectors, such as:
- Retail and e-commerce
- Healthcare
- Finance and banking
- Travel and hospitality
- Technology and software
Technology
At 3sixty call center, we use the latest technology to ensure that our services are of the highest quality. Our technology infrastructure includes:
- Cloud-based contact center software
- Advanced call routing and queuing systems
- Real-time reporting and analytics tools
- CRM systems for effective customer management
- Secure data storage and management systems
Quality assurance
We have a robust quality assurance program that ensures that our services adhere to the highest industry standards. Our quality assurance team conducts regular audits and assessments to identify areas of improvement and implement corrective measures. We also provide feedback to our agents to improve their skills and performance.
Training and development
At 3sixty call center, we invest in the training and development of our employees to ensure that they are equipped with the skills and knowledge to provide exceptional customer service. We conduct regular training sessions, workshops, and coaching sessions to improve their communication skills, product knowledge, and problem-solving skills. We also offer opportunities for career growth and advancement.
FAQs
1. What are the working hours at 3sixty call center?
Our services are available 24/7, and our employees work in shifts to cater to the needs of our global clients.
2. What languages do your agents speak?
We have a team of agents who are proficient in English and other languages such as Spanish, French, German, and Mandarin.
3. What is your pricing model?
We offer flexible pricing models that suit the needs and budget of our clients. Our pricing models include per-hour, per-call, and per-agent pricing.
4. Can I customize your services to suit my business needs?
Yes, we offer customized services that are tailored to the unique needs of our clients. We work closely with our clients to understand their requirements and provide services that meet their expectations.
5. Do you provide real-time reporting and analytics?
Yes, we provide real-time reporting and analytics tools that provide insights into customer behavior and preferences. This helps our clients to make informed decisions and improve their customer service.
6. What is your quality assurance program?
We have a robust quality assurance program that ensures that our services adhere to the highest industry standards. Our quality assurance team conducts regular audits and assessments to identify areas of improvement and implement corrective measures. We also provide feedback to our agents to improve their skills and performance.
7. Can I monitor the performance of my agents?
Yes, we provide our clients with access to our monitoring tools, which enables them to monitor the performance of their agents in real-time.
8. What industries do you serve?
We serve businesses across various sectors, such as retail and e-commerce, healthcare, finance and banking, travel and hospitality, and technology and software.
9. What is the process of getting started with your services?
Getting started with our services is easy. Simply contact us through our website or email, and our sales team will get in touch with you to understand your requirements and provide a customized solution.
10. How do you ensure data security and confidentiality?
We have strict data security and confidentiality policies in place to ensure that our clients’ data is protected. We use secure data storage and management systems and adhere to industry standards and regulations.
11. What is your employee retention rate?
Our employee retention rate is high, and we believe that our people are our greatest asset. We provide a conducive work environment and offer opportunities for our employees to grow and develop their skills.
12. Do you provide training and development programs?
Yes, we invest in the training and development of our employees to ensure that they are equipped with the skills and knowledge to provide exceptional customer service. We conduct regular training sessions, workshops, and coaching sessions to improve their communication skills, product knowledge, and problem-solving skills.
13. Do you have a customer support team for technical issues?
Yes, we have a dedicated customer support team that is available 24/7 to address any technical issues that our clients may face.
Conclusion
In conclusion, 3sixty call center is a global contact center organization that provides except
ional customer service through a multi-channel approach. Our team of dedicated professionals is committed to delivering excellence and exceeding customer expectations at every interaction. We offer a range of inbound and outbound call center services, email support, chat support, and social media management to help our clients improve customer satisfaction and retention rates. Our services are cost-effective, and we offer flexible pricing models to suit the needs of our clients. We invest in the training and development of our employees to ensure that they are equipped with the skills and knowledge to provide exceptional customer service. Contact us today to explore how our services can benefit your business.
Closing Statement with Disclaimer
The information in this article is for informational purposes only and does not constitute professional advice. 3sixty call center does not warrant or guarantee the accuracy, completeness, or adequacy of the information contained in this article. The company is not responsible for any actions taken based on the information provided in this article. Readers are advised to seek professional advice before making any decisions based on the information provided in this article.