The Ultimate Guide to Asurion Call Center Jobs
Welcome to our comprehensive guide about Asurion jobs in customer service. Asurion is a leading provider of device insurance, warranty, and support services for consumers and businesses worldwide. The company has more than 17,000 employees in 60 locations across the US, Canada, Europe, Latin America, and Asia.
What Are Asurion Call Center Jobs?
Asurion Call Center Jobs Requirements
| Requirements | Description |
|---|---|
| High school diploma or equivalent | You should have a minimum of a high school diploma or GED. |
| Excellent communication skills | You should be able to communicate clearly and effectively in English, both verbally and in writing, and be able to adapt to different customers’ needs and preferences. |
| Basic computer skills | You should be able to use a computer, navigate the web, and type at least 25 words per minute. |
| Customer service experience | You should have at least six months of experience in a customer-facing role, such as retail, hospitality, or call center. |
| Technical aptitude | You should have an interest in technology and be able to learn new systems and processes quickly. |
| Flexible schedule | You should be able to work the required hours, which may include nights, weekends, and holidays. |
Asurion Call Center Jobs Training and Development
- A paid, full-time training program that lasts 5-8 weeks.
- Virtual and in-person training sessions that cover product knowledge, customer service skills, technology, and more.
- Opportunities for career advancement, such as team lead, supervisor, and quality analyst roles.
- Performance-based incentives and rewards, such as bonuses, contests, and recognition programs.
Why Work for Asurion Call Center?
- Competitive pay and benefits packages that include medical, dental, vision, and life insurance, 401(k) retirement plan, paid time off, and more.
- Flexible work arrangements, such as full-time, part-time, and seasonal positions, and work-from-home options in some locations.
- A diverse and inclusive work environment that values differences and promotes equality and respect.
- A culture of innovation, collaboration, and continuous improvement.
- A chance to make a difference in customers’ lives and contribute to their satisfaction and loyalty.
Asurion Call Center Jobs FAQs
Q: What is the hiring process for Asurion call center jobs?
A: The hiring process for Asurion call center jobs typically includes an online application, a phone screen, a video interview, an in-person or virtual interview, and a background check. You may also need to take assessments, such as a typing test or a personality test.
Q: How much do Asurion call center representatives make?
A: Asurion call center representatives can make an average hourly wage of $16.50, according to Glassdoor. However, the pay may vary depending on factors such as location, experience, and performance.
Q: What benefits do Asurion call center employees receive?
A: Asurion call center employees can receive a variety of benefits, including medical, dental, vision, and life insurance, 401(k) retirement plan, paid time off, tuition assistance, and employee discounts on Asurion products and services.
Q: Are Asurion call center jobs remote?
A: Asurion call center jobs may be remote in some locations, depending on the company’s needs and the employees’ qualifications and preferences. However, not all call center jobs are remote, and some require on-site work.
Q: Is Asurion a good place to work?
A: Asurion has a rating of 3.7 out of 5 on Glassdoor, based on more than 11,000 employee reviews. Many employees praise the company’s supportive culture, opportunities for learning and growth, and flexible work arrangements. However, some employees criticize the high workload, strict metrics, and low pay.
Q: What is Asurion’s mission statement?
A: Asurion’s mission statement is to help people enhance their digital lives and protect what matters most, by providing world-class device insurance, warranty, and support services that exceed expectations and create loyal customers.
Q: What is Asurion’s workplace culture like?
A: Asurion’s workplace culture is based on its core values of caring, learning, achieving, and enjoying. The company promotes diversity, inclusion, and collaboration, and celebrates individual and team achievements. Asurion also encourages community involvement and philanthropy.
Q: What training do Asurion call center representatives receive?
A: Asurion call center representatives receive extensive training on product knowledge, customer service skills, communication, technology, and compliance. The training is provided through virtual and in-person sessions, and includes role-playing, coaching, and feedback.
Q: How do Asurion call center representatives handle customer complaints?
A: Asurion call center representatives are trained to handle customer complaints with empathy, listening, and problem-solving skills. They follow Asurion’s policies and procedures, and seek to resolve the issue to the customer’s satisfaction. If necessary, they escalate the complaint to a supervisor or manager.
Q: What opportunities for advancement do Asurion call center representatives have?
A: Asurion call center representatives can advance their careers by taking on leadership roles, such as team lead, supervisor, or quality analyst. They can also transition to other departments or functions, such as sales, operations, or training. Asurion encourages its employees to pursue personal and professional growth, and provides resources and support to help them achieve their goals.
Q: What is the work schedule for Asurion call center representatives?
A: Asurion call center representatives work different shifts and schedules, depending on the needs of the business and the preferences of the employees. Some representatives work full-time, while others work part-time or seasonal. Some representatives may have the option to work from home, if they meet the company’s requirements and have the necessary equipment and internet connection.
Q: What values does Asurion uphold?
A: Asurion upholds the values of caring, learning, achieving, and enjoying. The company believes in treating customers and employees with respect, honesty, and integrity, and in fostering a culture of continuous learning and improvement. Asurion also values innovation, collaboration, and diversity, and strives to make a positive impact on society and the environment.
Q: What languages do Asurion call center representatives speak?
A: Asurion call center representatives primarily speak English, but they may also speak other languages depending on the needs of the customers and the location. Asurion supports diversity and inclusion, and welcomes employees who are fluent in multiple languages.
Q: What is the dress code for Asurion call center representatives?
A: Asurion call center representatives are generally expected to dress in business casual attire, which may include collared shirts, slacks or skirts, and closed-toe shoes. However, the dress code may vary depending on the location and the nature of the job. Asurion encourages its employees to dress professionally and appropriately for their roles and responsibilities.
Conclusion
Disclaimer: This article is for informational purposes only and does not constitute financial, legal, or career advice. The views and opinions expressed in this article are solely those of the author and do not reflect the official policy or position of Asurion or its affiliates. Always seek professional advice before making any decisions regarding your finances, career, or personal situation.
