Introduction
Welcome to the world of Thai Lion Air – one of the most popular low-cost airlines in Southeast Asia. With a large number of passengers traveling within Thailand and other parts of the region, Thai Lion Air has become a household name in the aviation industry. The airline has a strong presence in Thailand, with its headquarters located in Bangkok.
Thai Lion Air was founded in 2013 by Lion Air Group – a prominent Indonesian airline that has been around since 1999. It operates a fleet of modern aircraft and flies to numerous domestic and international destinations. What sets Thai Lion Air apart from other airlines is its commitment to providing affordable air travel options while maintaining high standards of safety and service quality.
The airline has a strong customer support system in place through its dedicated call center. The Thai Lion call center is staffed by well-trained professionals who are committed to providing prompt and efficient support to passengers. In this article, we will discuss Thai Lion’s call center, its services, and how it can benefit passengers.
What is Thai Lion Call Center?
The Thai Lion Call Center is a dedicated support system that is designed to connect passengers with the airline’s customer support team. The call center operates 24/7 and is staffed by experienced professionals who are trained to handle a wide range of queries and concerns related to travel on Thai Lion Air. The call center can be accessed through a toll-free number, email, or live chat.
What Services Does Thai Lion Call Center Offer?
The Thai Lion Call Center offers a wide range of services to passengers. These include:
| Service | Description |
|---|---|
| Flight Information | Passengers can obtain information about flight schedules, delays, and cancellations. |
| Booking Assistance | Passengers can get help with booking flights, making changes to bookings, and cancellations. |
| Baggage Assistance | Passengers can get information about baggage allowances and restrictions. |
| Special Assistance | Passengers can get assistance with special needs such as wheelchair assistance, medical assistance, and more. |
| Feedback and Complaints | Passengers can provide feedback about their travel experience and register complaints if required. |
Why Choose Thai Lion Call Center?
There are many reasons why passengers should choose Thai Lion Call Center when traveling on Thai Lion Air. Some of these are:
- Prompt Support: The call center operates 24/7, ensuring that passengers can get support at any time.
- Expert Assistance: The customer support team is well-trained and experienced, ensuring that passengers get the best assistance at all times.
- Convenience: Passengers can access the call center through multiple channels, including phone, email, and live chat.
- Efficiency: The call center is designed to handle queries and concerns promptly, ensuring that passengers do not face any unnecessary delays.
About Thai Lion
History of Thai Lion Air
Thai Lion Air was established in 2013 as a joint venture between Lion Air Group and Thai investors. The airline started operations in December 2013 with its first flights between Bangkok and Jakarta. Since then, the airline has expanded its network to cover numerous domestic and international destinations, making it one of the fastest-growing airlines in the region. Thai Lion Air operates a modern fleet of aircraft, including Boeing 737-800s and Airbus A330s.
Thai Lion Air Destinations
Thai Lion Air flies to numerous domestic and international destinations, including:
- Bangkok
- Chiang Mai
- Phuket
- Krabi
- Udon Thani
- Surat Thani
- Hatyai
- Jakarta
- Manila
- Singapore
- Hanoi
- Yangon
- and many more.
Thai Lion Air Fleet
Thai Lion Air operates a modern fleet of aircraft, including 32 Boeing 737-800s and 3 Airbus A330s. The airline has a comprehensive maintenance program that ensures that its aircraft are always in top condition.
Thai Lion Air Safety Record
Thai Lion Air has a strong safety record and is committed to maintaining high safety standards. The airline has implemented numerous safety measures and regularly trains its staff to ensure that they are well-prepared to handle any emergency situations.
Thai Lion Air Awards and Accolades
Thai Lion Air has won several awards and accolades since its inception. Some of these include:
- Best Low-Cost Airline (Thailand) at the Skytrax World Airline Awards 2018
- Low-Cost Carrier of the Year at the 2018 CAPA Asia Aviation Awards
Thai Lion Air Loyalty Program
Thai Lion Air has a loyalty program called Lion Pass. Members of Lion Pass can earn points on flights and redeem them for various benefits such as free flights, discounts on flights, and more.
Thai Lion Air Contact Information
For any queries or concerns related to Thai Lion Air, passengers can contact the airline’s call center or visit its website. The call center can be accessed through the following channels:
- Phone: +662-529-9999
- Email: info@lionairthai.com
- Live Chat: Available on the Thai Lion Air website
FAQs
1. How do I book a flight on Thai Lion Air?
To book a flight on Thai Lion Air, you can visit the airline’s website or contact its call center. You can also book flights through travel agents and online travel agencies.
2. What is the baggage allowance on Thai Lion Air?
The baggage allowance on Thai Lion air depends on the fare class and route. Passengers are advised to check the airline’s website for specific details.
3. Can I cancel my Thai Lion Air booking?
Yes, passengers can cancel their Thai Lion Air booking. However, cancellation fees may apply. Passengers are advised to check the airline’s website for specific details.
4. Does Thai Lion Air offer in-flight entertainment?
No, Thai Lion Air does not offer in-flight entertainment. However, passengers can bring their own devices and access the airline’s onboard Wi-Fi.
5. What is Thai Lion Air’s check-in policy?
Passengers can check-in for their flights up to 2 hours before departure. Online check-in is available on the airline’s website.
6. Does Thai Lion Air offer special assistance?
Yes, Thai Lion Air offers special assistance to passengers with disabilities or other special needs. Passengers are advised to contact the airline’s call center for more information.
7. Does Thai Lion Air offer meals on board?
Yes, Thai Lion Air offers meals and snacks on board for purchase. Passengers can also pre-book meals on the airline’s website.
8. How can I earn points on Thai Lion Air?
Passengers can earn points on Thai Lion Air by joining the airline’s loyalty program – Lion Pass. Members earn points on flights and can redeem them for various benefits.
9. How can I provide feedback about my travel experience on Thai Lion Air?
Passengers can provide feedback about their travel experience on Thai Lion Air by contacting the airline’s call center or filling out the feedback form on its website.
10. What is Thai Lion Air’s policy on pets?
Thai Lion Air allows passengers to travel with small pets in the cabin, subject to certain conditions. Passengers are advised to check the airline’s website for specific details.
11. Can I change my flight booking on Thai Lion Air?
Yes, passengers can change their flight booking on Thai Lion Air, subject to availability and fees. Passengers are advised to check the airline’s website for specific details.
12. Does Thai Lion Air serve alcohol on board?
Yes, Thai Lion Air serves alcohol on board for purchase.
13. What is Thai Lion Air’s policy on unaccompanied minors?
Thai Lion Air does not accept unaccompanied minors on its flights.
Conclusion
Thai Lion Call Center is a crucial support system that connects passengers with the airline’s customer support team. With its commitment to providing affordable air travel options while maintaining high standards of safety and service quality, Thai Lion Air is a popular choice for many travelers in Southeast Asia. The airline’s call center is staffed by experienced professionals who can help passengers with a wide range of queries and concerns related to travel. With a strong customer support system in place, passengers can enjoy a hassle-free travel experience with Thai Lion Air.
We hope this article has provided you with valuable insights into Thai Lion Air and its call center. If you have any further queries or concerns, please do not hesitate to contact the airline’s call center or visit its website.
Closing Statement with Disclaimer
This article is intended for informational purposes only and should not be construed as professional advice. The information provided in this article is accurate to the best of our knowledge at the time of writing but is subject to change without notice. Readers are advised to conduct their research before making any travel-related decisions. The author and publisher of this article do not accept any responsibility for any loss or damage resulting from the use of the information provided in this article.
